CrawlJobs Logo

Team Lead, Support Services

nttdata.com Logo

NTT DATA

Location Icon

Location:
India , Mumbai

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Team Lead, Support Services is an entry level management role responsible for ensuring the delivery of support services to clients. This role is responsible for ensuring the efficient operation, optimization, and continuous improvement of less complex support services. The Team Lead, Support Services manages and deploys targeted support services programs to help accelerate sales, client engagement and service delivery and collaborates with cross-functional teams, fostering client relationships, and driving service excellence to meet or exceed client expectations.

Job Responsibility:

  • Hardware Deployment: Install, configure, and decommission servers, storage devices, and network equipment (switches, routers, firewalls)
  • Maintenance & Repair: Replace failed hardware components, including motherboards, CPUs, RAM, HDDs/SSDs, and Power Supply Units (PSUs)
  • Cabling Infrastructure: Manage copper and fiber optic cabling, including routing, labeling, and testing connectivity
  • Incident Management: Respond to automated ticketing systems to resolve hardware alerts within defined Service Level Agreements (SLAs)
  • Inventory Management: Track spare parts, manage RMA (Return Merchandise Authorization) processes, and update Asset Management Databases (AMDB)
  • Ensure the delivery of support services to clients
  • Ensure the efficient operation, optimization, and continuous improvement of less complex support services
  • Manage and deploy targeted support services programs to help accelerate sales, client engagement and service delivery
  • Collaborate with cross-functional teams, fostering client relationships, and driving service excellence to meet or exceed client expectations

Requirements:

  • Bachelor's degree or equivalent in Information Technology or Computing or a related field
  • Relevant certifications such as - HPE Proliant servers, 3PAR, Primera, Alletra, Simplicity, MSA Storage
  • Dell PowerEdge servers, Unity, PowerStore
  • VMware Certified Associate VCTA-DVC
  • Dell Information Storage
  • Associate - DCA-ISM
  • Veeam Backup and Recovery and or Veritas Netbackup
  • Azure Fundamentals
  • Hardware Knowledge: Understanding of server architecture
  • Networking Basics: Familiarity with the OSI Model, TCP/IP, and basic switch configuration
  • Tools: Proficiency with hand tools, server lifts, and diagnostic software
  • Physical Requirements: Ability to lift and move equipment weighing up to 20 kg
  • Comfort working in high-noise environments (server aisles) and standing/walking for long shifts

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
NTT DATA - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Team Lead, Support Services

Technical Support Team Lead

Technical Support Team Lead role at Hewlett Packard Enterprise providing innovat...
Location
Location
India , Gurgaon
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in working on Active Directory
  • 6+ years of experience in Windows Administration
  • MS cluster Administration
  • Networking
  • Performance Tuning
  • Patch Management
  • Windows Upgrades into production environment
  • Experience in customer facing or customer support roles
  • Flexible to work in shifts and work from Office
  • Should know Different technologies mainly from the monitoring, threshold, parameter, analysis
Job Responsibility
Job Responsibility
  • Overall proactive monitoring through online dashboard and management of equipment, endpoints, servers, database, network devices and related services
  • Installing and test desktop software applications running in the Customer environment and configuration of internet browsers for running Customer applications
  • Extend central support to users w.r.t. tool/(Manage Engine)
  • Coordination for delivery/deployment/discovery of agents/endpoints and installation of new hardware, software and necessary licenses in stipulated period
  • Responsible for providing timely resolution of OS related issues
  • Tape Management
  • Backup Policy Creation
  • Scheduling Backup on DC, DR
  • Archival Management
  • OEM Liaising
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Career development programs
  • Fulltime
Read More
Arrow Right

Help Desk Support - Team Lead

inspHire (part of KCS Group) is a leading provider of hire and rental software t...
Location
Location
United Kingdom , Nottingham
Salary
Salary:
Not provided
insphire.com Logo
InspHire
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Customer service focused
  • Confident leader, with the natural ability to motivate and lead a team
  • Decision-maker under pressure
  • Understands priority and urgency of customers business requirements
  • Business/commercial awareness
  • IT Service awareness (knowledge of working on operating systems and architecture of servers)
  • Strong communicator
  • Forward-thinking/proactive nature
  • Multi-tasker
Job Responsibility
Job Responsibility
  • Motivation and leadership of your team
  • Manage the workload between the team, supporting where necessary
  • Dealing with case management, setting customer expectations and assigning daily schedules
  • Ensure team are working to inspHire agreed SLA’s
  • Be the first person and level of escalation for any issues
  • Facilitate training for the team and provide updates to Help Desk Manager on SLA’s and performance
  • Ensure that the team maintain high levels of support to the customers
  • Case management
  • Regularly review own and Analyst case list, ordering by priority and oldest first
  • Support the team to provide timely updates in accordance to inspHire SLA, as well as your own cases
What we offer
What we offer
  • Bespoke training package
  • Large bank of resources to train and promote achievement
  • Fulltime
Read More
Arrow Right

Customer Service Support Team Lead

As a Customer Service Support Team Lead, you will supervise activities and perso...
Location
Location
Spain , Barcelona
Salary
Salary:
Not provided
omya.com Logo
OVYA Production
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • University degree (Bachelor’s) or equivalent
  • 3 to 5 years of customer service experience in a manufacturing environment
  • Previous supervisory experience, preferably in a fast-paced team environment
  • Excellent command of both oral and written local language and English
  • Knowledge of an additional language is considered an advantage
  • Strong attention to detail and accuracy
  • Ability to work under pressure with an enthusiastic attitude
Job Responsibility
Job Responsibility
  • Supervise activities and personnel of the Customer Service Support Department
  • Monitor all aspects of the Customer Service Support Department’s performance
  • Approve working hours, monitor employee attendance, and provide adequate departmental coverage
  • Train new employees and coordinate cross-training
  • Develop and update Customer Service Support training programs
  • Review, update and revise departmental procedures
  • Complete and conduct yearly Employee Performance Reviews
  • Conduct initial interviews with potential employees
  • Motivate staff to extract a high level of productivity
  • Coordinate and monitor SAP process returns, credits and debits in SAP
What we offer
What we offer
  • 50% Hybrid Work Model
  • Ticket Restaurant
  • Flexible Retribution: Kindergarten & transport benefits
  • 30 Labor Days of Holidays
  • Language Lessons
  • Medical Insurance: 60% company-subsidized
  • Open and Modern Office Environment
  • Fulltime
Read More
Arrow Right

Team Lead, Technical Support

As a Technical Support Team Lead based in Shanghai, you will lead a highly motiv...
Location
Location
China , Shanghai
Salary
Salary:
Not provided
adyen.com Logo
Adyen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • You are a people leader, and have at least 3 years of experience developing technical support teams.
  • You understand different cultures within the region and are able to successfully be part of geographically distributed teams.
  • You are innovative, with strong problem-solving capabilities and able to define robust processes and procedures.
  • You are able to serve as an escalation point for varied technical support requests and challenges and are willing to hands-on complex technical issues.
  • You are able to balance commercial requests with the technical support global strategy and have customer facing experience.
  • You master certain internet technologies and are familiar with technical processes (think SQL / HTML / JavaScript / PHP / Java / Scripting).
  • You have strong written and verbal communication skills in both Chinese and English
  • Must be willing to travel where required.
Job Responsibility
Job Responsibility
  • Lead the team that is a key source of knowledge on the Adyen platform and APIs, the underlying technology stack, and industry-standard integration methods and best practices.
  • Manage a Shanghai team that works with peers distributed across the region and globe to provide top tier support to our merchants.
  • Work in close collaboration and coordination with the China commercial teams to provide the required support service to our China merchant base.
  • Coach and mentor members of the team to excel at resolving technical challenges for Adyen’s merchants and grow their careers.
  • Define and clearly communicate objectives and goals for the Support team.
  • Track team progress and success using KPIs and data sets. Feed this back to the team to drive high performance and efficiency.
  • Deal with merchant and senior management escalations across a variety of issues.
  • Be an integral part of the global support and China commercial strategy.
Read More
Arrow Right

Customer Service Team Lead

Are you a leader passionate about talent development and optimizing the customer...
Location
Location
Canada , Saint-Laurent
Salary
Salary:
85000.00 - 90000.00 CAD / Year
https://www.randstad.com Logo
Randstad
Expiration Date
February 19, 2026
Flip Icon
Requirements
Requirements
  • University degree (BAC) or college diploma (DEC) in a relevant field (IT, Customer Service, Administration) or equivalent professional experience
  • Minimum of two (2) years of confirmed experience in team management, ideally within a customer service or Information Technology (IT) support context
  • Bilinguism (French and English), both spoken and written
  • Mobilizing leadership, excellent abilities in communication, coaching, and conflict resolution
  • Strong sense of organization, pronounced customer orientation, and demonstrated ability to effectively manage multiple priorities in a growing environment
Job Responsibility
Job Responsibility
  • Coaching, motivating, and developing a team of representatives, while ensuring proactive and optimal management of schedules, tasks, and priorities
  • Monitoring service performance using key indicators (such as satisfaction and resolution rate) and designing and implementing continuous improvement plans
  • Fostering open communication, a healthy collaborative environment, and a culture of constructive feedback within the team
  • Taking full responsibility for the training, integration, and continuous professional development of your team members
  • Managing the most complex customer situations and requests with agility and professionalism, while ensuring seamless coordination with relevant internal departments
  • Developing and presenting clear, strategic reports detailing the service's key results, performance, and initiatives
  • Actively contributing to the evolution and improvement of internal processes to elevate the overall customer experience
What we offer
What we offer
  • Comprehensive group insurance
  • Group RRSP program
  • Vacation time based on experience
  • Paid days off during the holiday season
  • Easy access by public transit and private parking available
  • Stimulating, collaborative, and stress-free work environment, fostering a family-like atmosphere
  • Numerous opportunities for continuous professional development
  • Fulltime
!
Read More
Arrow Right

Service Support and Scheduling Lead

We are seeking an experienced, organised, and customer-focused Service Support a...
Location
Location
Australia , Redfern
Salary
Salary:
Not provided
acesecurity.com.au Logo
ACES Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in rostering, scheduling, workforce coordination, or service support
  • Leadership or team management experience
  • Strong organisational, planning, and time-management skills
  • Excellent communication and interpersonal abilities
  • Ability to multi-task, prioritise, and work independently in a fast-paced environment
  • Proficient with IT systems and confident in data processing
  • intermediate Excel skills
  • Proactive, solution-oriented, hands-on, and innovative approach to work
Job Responsibility
Job Responsibility
  • Lead and coordinate administrative and operational activities within the Services Support Centre
  • Oversee employee scheduling and rostering to ensure client requirements are met
  • Deliver proactive customer service, responding promptly to client and employee enquiries
  • Work collaboratively with internal Service Managers and staff to optimise workforce allocation
  • Identify, assess, and resolve operational issues using sound judgement and data analysis
  • Maintain and administer systems, records, and reports to support service operations
  • Serve as the primary point of contact for clients during your shift
  • Lead, support, and coordinate team members to achieve operational objectives
What we offer
What we offer
  • Career Growth — pathways to leadership roles, plus internal RTO programs and leadership development
  • Office-Based Role — work from our Redfern Services Support Centre, close to public transport
  • Rotating Roster — includes weekdays and weekends for variety and flexibility
  • Join a committed team — be part of a growing, inclusive company
  • Fulltime
Read More
Arrow Right

Enterprise Deal Operations Team Lead, Scaled Deal Support

This is a remote position requiring location in the Philippines. The role focuse...
Location
Location
Philippines , Manila
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BS/BA in Business, Finance/Accounting, Economics, or a related discipline
  • Minimum 3+ years of experience in any of the following: Knowledge Management, Deal Desk, Order Management, Sales Contract Support, Deal Management, Sales Quoting Support, or Revenue Operations
  • At least one year in a people management role in an operations function
  • Ownership for resolving sales cycle issues related to quoting, document control, document assembly, signatures, and provisioning
  • Must have a working knowledge of Confluence and sales service desk tools
  • Customer service background and experience balancing many support requests simultaneously
  • Must be willing to join video chats daily to support stakeholders, peers, management, customers, and partners.
Job Responsibility
Job Responsibility
  • Build and manage a global team of Enterprise Deal Associates responsible for managing the highest margin/volume transactions for Atlassian
  • Partner with Enterprise Deal Operations team members, including Enterprise Deal Managers, Team Leads, and Managers to streamline scope and understand areas of growth and improvement for this new Enterprise Deal Scaled Team
  • Use a strong background in B2B or B2C customer service, including high-volume email help desk and phone support to provide excellent customer support
  • Expertly voice your opinion to make things better and seek feedback
  • Support customers with billing, invoicing, and licensing questions and handle customer escalations
  • Build strong relationships with Account Executives and customers, and work collaboratively to provide and revise quotes that drive customer satisfaction
  • Improve support experience for Enterprise Deal Managers and customers by using feedback to enhance internal processes and automation.
What we offer
What we offer
  • Health coverage
  • Paid volunteer days
  • Wellness resources.
  • Fulltime
Read More
Arrow Right

UC4 Administrator Technical Lead-Service Support

We are looking for a UC4 System Administrator & Job Developer to manage and opti...
Location
Location
India , Chennai
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience with UC4 workload automation (system admin and developer)
  • Strong knowledge of job scheduling and batch automation
  • Proficient in mainframe, Unix/Linux, and Windows environments
  • Experience with scripting (Shell, PowerShell, Python)
  • Knowledge of job dependencies, error handling, and performance tuning
  • Familiarity with version control tools (e.g., Git)
  • Total Experience Expected: 06-08 years
  • B.E/B.Tech/BCA
  • Excellent communication and collaboration skills
  • Strong analytical and problem-solving abilities
Job Responsibility
Job Responsibility
  • Manage, monitor, and maintain the UC4 job scheduling platform
  • Install, configure, patch, back up, and recover UC4 systems
  • Monitor system health, logs, job statuses, and performance
  • Troubleshoot job failures and resolve incidents quickly
  • Apply updates, conduct system audits, and manage user access
  • Develop, configure, and maintain job chains, workflows, and schedules
  • Build reusable templates and integrate with scripts, SQL, and APIs
  • Develop scripts (Shell, PowerShell, Python) for job automation
  • Automate tasks and enhance job orchestration using UC4
  • Collaborate with teams to align job execution with business needs
What we offer
What we offer
  • Commitment to fighting against all forms of discrimination
  • Fosters a work environment that is inclusive and respectful of all differences
  • All positions are open to people with disabilities
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy