Team Lead, Site Operations Job at iconplc (Hickory)

Clinical Team Lead, Site Operations

Location

United States , Hickory

Salary:

Not provided

iconplc

Expiration Date

Until further notice

Requirements

Bachelor's degree in life sciences, healthcare, business, or a related field, or equivalent clinical research experience
Experience in site operations, site support, or clinical operations, with prior lead or mentoring responsibilities preferred
Good understanding of clinical trial processes, GCP, and site documentation requirements
Strong leadership, communication, and organisational skills
Ability to manage multiple studies and priorities in a fast-paced environment
Collaborative, solution-oriented mindset with focus on quality and customer service

Job Responsibility

Supervising a team of site operations staff (e.g., Site Specialists, Clinical Site Associates), overseeing daily workloads and priorities
Ensuring timely and accurate completion of site start-up, maintenance, and close-out tasks in line with SOPs and study plans
Monitoring site operations metrics and contributing to actions that improve efficiency and site experience
Collaborating with project management, monitoring, and other functions to resolve site-related issues
Supporting training, development, and performance management of team members
Contributing to the enhancement of site operations processes, tools, and documentation

What we offer

Various annual leave entitlements
A range of health insurance offerings to suit you and your family’s needs
Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead
Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being
Life assurance
Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others

Fulltime

Team Lead Of Site Operations (Oncology)

Piper Companies is seeking a Team Lead, Site Operations (Oncology) to oversee si...

Location

United States , Downers Grove

Salary:

80000.00 - 90000.00 USD / Year

Piper Companies

Expiration Date

Until further notice

Requirements

Experience in Oncology and Cardiometabolic clinical research
Background in clinical site operations or clinical operations
Prior leadership or mentoring experience is required
Knowledge of GCP, clinical trial processes, and site documentation
Bachelor’s degree in life sciences, healthcare, business, or related field

Job Responsibility

Supervise and support site operations staff, including Clinical Research Coordinators and Nurses
Oversee site start-up, maintenance, and close-out activities per SOPs and study plans
Monitor site metrics and support process improvements
Collaborate with cross-functional teams to resolve site-related issues
Support training, development, and performance management of team members

What we offer

Health
Vision
Dental
PTO
Paid Holiday
Sick Leave if Required by Law

Fulltime

Operations Team Lead - Distribution

We are seeking a highly motivated and experienced Operations Team Lead who will ...

Location

United Kingdom , Kettering

Salary:

Not provided

Healthxchange

Expiration Date

Until further notice

Requirements

Minimum of 2-3 years of experience in warehouse management, preferably in a pharmaceutical or regulated industry
Demonstrated ability to provide on-the-floor leadership support, guiding team members and assisting with daily operational coordination
Proven experience in managing inventory systems, ERP software, and warehouse management systems (WMS)
Ability to work under pressure, prioritise tasks, and meet deadlines
Strong attention to detail and a commitment to maintaining high standards of quality and compliance
Forklift certification and experience is a plus

Job Responsibility

Oversee daily site operations, ensuring all tasks are performed in accordance with standard operating procedures (SOPs)
Manage the compliant receipt, storage, pick, pack and distribution of products within our internal network and to end consumers
Coordinate the flow of goods from inbound to storage and from storage to dispatch, ensuring minimal delays and errors
Ensure that warehouse space is utilized efficiently, optimizing storage and product availability
Support the Operations Manager with implementing operational plans, workflow improvements, and performance initiatives
Consistently ensure all warehouse operations comply with standard operating procedures including Good Distribution Practice (GDP) and Good Manufacturing Practice (GMP) where necessary
Maintain strict adherence to health, safety, and environmental regulations
Conduct regular safety audits and provide training to warehouse staff on effective safety protocols
Oversee inventory management, including regular stock audits and cycle counts to maintain accurate records
Investigate and resolve inventory discrepancies, ensuring proper documentation and reporting in collaboration with Procurement, Finance and Quality

What we offer

Company pension
Annual performance bonus
25 days holiday plus bank holidays (and increasing with service)
Staff discount
Birthday Off Perk
Staff social events
Health Assured EAP

Fulltime

Operations Team Lead

Location

Mexico , Guadalajara

Salary:

23750.00 USD / Year

Helpware

Expiration Date

Until further notice

Requirements

Bachelor’s degree in any field preferred
Team management experience at least one year preferred
Minimum of 2 years’ experience within a contact center environment as a Team Leader
Experience within customer services, inbound and outbound projects preferred
Excellent leadership and communication skills
Strong coaching and people-development skills through call listening, quality feedback, etc.
Google suit (Gmail, slides and spreadsheets) and MS Office knowledge preferred
Ability to deal with demanding customers and escalations
Energetic and motivating individual
Creative thinking

Job Responsibility

Provides daily direction and communication to employees to ensure service/technical/marketing calls/chats/emails/transactions are answered in a timely, efficient and knowledgeable manner
Provides continual evaluation of process and procedures
Responsible for suggesting methods to improve area of operations, efficiency and service to both internal and external customers
Provides statistical and performance feedback and coaching daily to each team member
Be always available to employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution
Ensure to write and administer performance reviews for skills improvement
Manage nesting agents to ensure proper performance before moving to the operations floor
Incorporate performance intervention to accelerate learning
Responsible for managing and motivating the CSRs to work simultaneously with them to hit KPIs and metrics
Assist Operations Manager to resolve customer complaints and issues

Fulltime

Editions Site Operations Team Leader

The role of the Site Team Leader is to support Site Management in achieving the ...

Location

United Arab Emirates , Dubai

Salary:

Not provided

DELIVER

Expiration Date

Until further notice

Requirements

Previous experience in a similar environment is preferred, but not essential
Strong hands-on mentality and oriented
Comfortable working in a fast-paced environment
Proven track record of consistently hitting KPI targets
Demonstrated leadership and experience in training other associates
Ability to run shifts on their own
Contribute to a positive working environment
Good communication skills and a good proficiency in both written and spoken English

Job Responsibility

Lead through your respective team, working closely with the site management to achieve all company objectives and goals
Supervise compliance with company standard operating procedures (SOPs) through robust supervision and impactful coaching
Communicate professionally and effectively with our Deliveroo riders
Effectively operate and oversee the dispatch, ensuring the accurate handling of orders to riders and minimising mistakes over peak periods
Ensure all deliveries are handled in line with company expectations and policies
Work collaboratively with Site Management teams with the ability to communicate professionally and openly with other stakeholders
Drive strong standards within your site, adhering to high levels of food safety and compliance in addition to delivering a clean, tidy, organised site environment
Maintain good relations to uphold Deliveroo’s positive reputation with all external parties
Complete H&S checks and ensure that employees are diligently adhering to company policies and procedures throughout their shifts
Supervise accurate timekeeping, ensuring team members appropriately record their shifts, take breaks as per policy, and adhere to working time directive requirements

What we offer

A competitive and comprehensive compensation and benefits package
Where needed, support with your visa and work permit process
Paternity and maternity benefits
Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content
Regular social events
Comprehensive medical insurance (for employees, one dependent spouse and two dependent children)
Access to Headspace, a meditation and wellbeing app
Access to our Employee Assistance Plan
Life Insurance
25 days annual leave

Fulltime

Data Centre Operations Site Lead

To achieve excellence in preventative and reactive maintenance programs incorpor...

Location

Singapore

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Tertiary qualifications in a mechanical, electrical or operational engineering discipline
At least 3 years’ experience in the operation of electrical and mechanical services in Tier III or equivalent data centre or critical facility
Resourceful, analytical and problem-solving skill
Good communication and interpersonal skills and ability to interact with a wide range of client, client stakeholders and vendor staff
Possess relevant DC certifications
Understands continuous improvement initiatives, client relationships and preparation of reports

Job Responsibility

Manager the site operations, including effective hiring, motivation, development, training and discipline of the site operation technicians and maintenance teams
Monitor KPI and up-time requirements
Support site reviews, including maintenance standards, equipment replacement, security, change control, single points of failure, Tier adherence and operational risk
Ensure delivery of planned and reactive activities, utilizing the CMMS platform within financial operating targets
To perform additional tasks as required by the Data Centre Operations Manager, and Client Critical Facilities Manager
Support advice and consultation to operate the client’s facilities with regard to facilities engineering matters
Responsibility for site repair and maintenance carried out by subcontractors to ensure work completion, quality and method of working for compliance with specification and ordinance requirements
Monitor, measure and report upon the performance of all specialist contractors in terms of their ability to carry out the work against the agreed contractual budget
Lead and Support meetings regularly with contractors, specialist vendors and suppliers to ensure that required standards are established and maintained, and develop corrective action plans when, or if performance falls below expectations
Support daily cadence meetings, monthly operation meeting and quarterly business review with UOB

Fulltime

Off Site Operations Delivery Lead

The Off-Site Delivery Lead will be responsible for developing, reviewing and upd...

Location

United Kingdom , Bristol

Salary:

Not provided

Amentum

Expiration Date

Until further notice

Requirements

Recent and relevant In-depth knowledge and experience in a Service Supply environment
Management [or leadership] experience in a service lead environment
Experience of working within the constraints of a controlled access high security environment
Must be confident in own abilities and be able to deliver a positive effect in a dynamic fluctuating environment
Willingness to learn from own experiences and the experiences of other members of the Site Ops Construction Support Services Team during both successes and failures
Proven technical experience within a large project environment demonstrating Logistics and Facilities Management Experience
Degree Level or Equivalent Qualification in a related subject
Experience of working with and developing budgets
Recognised and certificated ‘Behavioural Safety Programme’
Recent IOSH accreditation [or equivalent]

Job Responsibility

Manage day to day the provision of a critical site support service to a construction workforce of circa 16,000
Manage and be directly responsible for a specific service contract valued at circa £80m [full project lifecycle]
Be accountable for ensuring all statutory, regulatory and site and Associated Development site operational and health and safety controls are complied with
Form effective relationships with their service contract partners and champions
and remain mindful of the Core Project Values clarity, respect, positivity, humility and integrity
Ensure the contract partners teams are fully competent to perform their assigned roles – and that any shortfalls are reported to the respective Service Manager without delay
Develop and implement plans to ensure service delivery meets or exceeds the requirements, expectations and the project work schedule
Ensure early intervention to avoid any unnecessary escalation of issues affecting service delivery by working in the spirit of and adopting a ‘one team approach’

What we offer

free single medical cover and digital GP service
family-friendly benefits such as enhanced parental leave pay
free membership of employee assistance and parental programmes
reimbursement towards relevant professional development and memberships
matched-funding
paid volunteering time
charitable donations

Fulltime

Off Site Operations Delivery Lead

The Off-Site Delivery Lead reports directly to the Construction Support Services...

Location

United Kingdom , Somerset

Salary:

Not provided

Rullion

Expiration Date

Until further notice

Requirements

Recent and relevant In-depth knowledge and experience in a Service Supply environment
Management [or leadership] experience in a service lead environment
Experience of working within the constraints of a controlled access high security environment
Must be confident in own abilities and be able to deliver a positive effect in a dynamic fluctuating environment
Willingness to learn from own experiences and the experiences of other members of the Construction Support Services Team during both successes and failures
Proven technical experience within a large project environment demonstrating Logistics and Facilities Management Experience
Excellent communication skills, able to establish, develop and maintain effective working relationships
Must be confident and willing to work with local supply chain partners in a cooperative way

Job Responsibility

Manage day to day the provision of a critical site support service to a construction workforce of circa 16,000
Be accountable for ensuring all statutory, regulatory and site and Associated Development site operational and health and safety controls are complied with
Form effective relationships with their service contract partners and champions
and remain mindful of the Core Project Values
Ensure the contract partners teams are fully competent to perform their assigned roles - and that any shortfalls are reported to the respective Service Manager without delay
Develop and implement plans to ensure service delivery meets or exceeds requirements, expectations and the Project work schedule
Ensure early intervention to avoid unnecessary escalation of issues affecting service delivery by working in the spirit of and adopting a 'one team approach

Fulltime

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Team Lead, Site Operations

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