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Team Lead Rider On Ground Ops

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Delivery Hero

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Location:
Egypt , Maadi

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Team Lead Rider On Ground Ops role at talabat, part of the Delivery Hero Group.

Job Responsibility:

  • Leading day-to-day operations
  • Manage rider related escalations and resolutions
  • Monitor and improve Rider Performance
  • Groom rider quality (behaviour, appearance, professionalism, presentational etc)
  • Monitor and prevent rider fraud while ensuring professionalism, integrity, and compliance
  • Setting up a performance improvement plan to improve performance of low performing riders
  • Reduce rider complaints originating from customers and/or vendors
  • Monitor riders performance on individual level and responsible for coaching/warning riders

Requirements:

  • 2 years of experience in Logistics, Customer or Operations
  • Bachelor’s degree in Logistics, or a related field
  • Proficiency in Google Suite and strong data entry, retrieval, and analysis skills
  • Strong interpersonal and communication skills with the ability to collaborate effectively
  • Analytical thinker with problem-solving skills and a results-driven mindset
  • Ability to multitask and perform well in a fast-paced environment

Additional Information:

Job Posted:
January 05, 2026

Work Type:
On-site work
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