Team Lead - Retail Operations

• Lead and mentor the Retails Operations team to achieve performance goals and maintain high service standards
• Allocate tasks and monitor progress to ensure timely completion
• Ensure all backend administrative tasks are processed accurately, in compliance with company policies
• Maintain agreed SLAs and KPIs for operational activities
• Collaborate with Client Services team to resolve escalations and conduct investigations
• Manage global stakeholders to ensure customer satisfaction and delivery against requirements
• Work closely with the Head of Shared Service Centre to identify and implement process efficiencies
• Identify opportunities for automation and process optimization
• Support audits and reviews

• Experience of working in a retail operations, transaction processing, or back-office administration environment
• A proven track record of managing and leading teams to deliver excellence
• Demonstrable experience of managing global stakeholders in a matrix environment
• Experience of print management, packaging and display would be advantageous
• You will be technically savvy with competence across the Microsoft Office suite including strong Excel skills
• Fluency in both spoken and written English is essential
• Exceptional attention to detail and proficient in process mapping and improvement

Experience of print management, packaging and display