Team Lead, Renewals Manager Job at Dialpad (Pasig City, Metro Manila)

Manager, Renewals Team

As the Manager of our Startups Renewal Specialist team, you will lead a high-vol...

Location

United States

Salary:

189000.00 - 222000.00 USD / Year

Vanta

Expiration Date

Until further notice

Requirements

3–5+ years experience in SaaS renewals, account management, or customer success
1–2+ years managing a quota-carrying or high-volume team
Proven track record of taking a new motion from 0-1 and using data & metrics to drive its success
Demonstrated success improving retention metrics, leading customer-facing teams, and implementing scalable processes
Excellent operational discipline: forecasting accuracy, CRM hygiene, and data-driven decision making
Strong communication skills — written, verbal, and visual — with the ability to align cross-functional stakeholders
Ability to coach reps on negotiation, prioritization, renewal strategy, customer empathy, and commercial rigor
Highly motivated, with a sense of urgency, adaptability, and a willingness to iterate in a fast-moving environment
Security and compliance experience is not required but highly desirable
Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact

Job Responsibility

Lead, coach, and develop a team of Renewal Specialists who manage a high volume of accounts in our early stage startup-focused segment
Set and enforce standards for operating rhythm, forecasting, pipeline hygiene, and customer communication
Own performance management for the team
Hire, onboard, and level-up future team members as the segment continues to scale
Own overall NRR & GDR, and on-time renewal rate for the <10 employee segment
Monitor segment retention trends and create strategic interventions that reduce churn and increase product adoption
Build playbooks that guide Specialists through proactive 270/90/30-day motions, expansion motion execution, mid-cycle changes, and risk mitigation
Partner with Revenue Leadership to set quarterly targets and ensure accuracy of team-wide forecasting
Establish a scalable renewal process that balances automation with high-touch engagement where required
Ensure the team executes all commercial workflows with accuracy

What we offer

Equity
Medical benefits
401(k) plan
Other company perk programs
Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
16 weeks fully-paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and cellphone stipend
Commuter benefits for team members who report to the SF and NYC office
Family planning benefits

Fulltime

New

Assistant Manager (General Insurance Team Lead - Agency Channel & Business Development)

In this role, you will lead an operational and growth-focused team within the ge...

Location

Singapore , Singapore

Salary:

Not provided

Randstad

Expiration Date

August 08, 2026

Requirements

Diploma or Degree in Business, Finance, Insurance, or a related discipline
Minimum of 5 years of working experience within the general insurance sector, including exposure to business development and agency channel management
Possession of the Certificate in General Insurance (CGI)
Technical understanding of commercial and industrial underwriting guidelines, market analysis, and distribution strategies
Effective communication skills alongside collaborative interpersonal capabilities

Job Responsibility

Leading an operational and growth-focused team within the general insurance segment to drive technical proficiency, business development, and service excellence across the agency distribution channel
Overseeing daily workflows, implementing market expansion strategies, ensuring adherence to underwriting standards, and guiding team in optimizing service quality for agency partners and corporate clients
Supervising, coaching, and guiding team members to achieve individual operational metrics and collective production targets
Identifying and executing strategic growth opportunities across general insurance lines to achieve premium targets and expand market share
Cultivating and maintaining relationships with agency partners and corporate clients to drive account retention and new business acquisition
Evaluating and underwriting commercial and industrial risks within delegated authority limits in strict alignment with guidelines and treaty terms
Formulating competitive quotations, reviewing renewal terms, and escalating complex risks exceeding established authority boundaries to the underwriting committee
Reviewing competitor activities and market trends to identify growth areas, adjust commercial strategies, and support risk assessment

Fulltime

Customer Success and Renewals Manager

Ericsson is seeking an experienced Manager, Customer Success & Renewals to lead ...

Location

United States , Plano

Salary:

Not provided

Ericsson

Expiration Date

Until further notice

Requirements

3–6+ years of experience in Customer Success within telecommunications, high-growth SaaS, or technology environment, and at least 2 years in a people management or team lead role
Demonstrated experience managing CSM teams focused on strategic or enterprise-tier accounts
Background in cellular connectivity, IoT, wireless, or adjacent technology verticals is required
direct cellular connectivity experience strongly preferred
Proven track record managing renewals, including churn risk management, renewal negotiations, and retention strategy execution
Experience running QBRs with customers at a strategic or executive level
Strong cross-functional collaboration skills, particularly working alongside Sales on account growth
Data-driven approach to managing team performance and customer health

Job Responsibility

Directly manage a team of Customer Success Managers and a Renewals team focused on strategic accounts
serve as the primary escalation point for customer and process issues
Conduct regular one-on-ones, performance reviews, and team meetings
create individual development plans and define clear growth pathways for direct reports
Partner with the Sr. Director to translate the 3-year CS vision into a milestone-driven roadmap, defining success benchmarks at 12, 24, and 36 months across team structure, tooling, and key metrics (Net Revenue Retention / Gross Revenue Retention). Track and report on progress against milestones
Set and enforce clear standards for customer engagement quality, regularly reviewing call recordings and account notes, and health scores to coach the team on value-based conversations
Build a repeatable framework for identifying expansion signals and ensure CSMs can qualify and co-sell opportunities alongside the Sales team
Oversee the renewals process for strategic accounts, managing churn risk and holding Sales accountable for account growth milestones
Own and lead the Quarterly Business Review (QBR) program — both customer-facing and internal — ensuring clear outputs including satisfaction assessments, risk items, and health scores
Lead adoption, enablement, and training of ChurnZero across the CS team and field sales, establishing consistent reporting cadences for leadership

What we offer

subsidized, nationwide PPO medical benefit options including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP), with a generous company-provided HSA contribution
subsidized HMO option through Kaiser for California employees
subsidized dental and vision coverage
401(k) plan has a 4% company match and immediate vesting
company-paid employee basic life and AD&D insurance
company-paid disability benefits
minimum of 15 days of accrued vacation
up to 3 personal days per year
11 annual holidays
8 hours of volunteer time

Fulltime

Renewals Manager

A Renewal Manager at Dialpad is responsible for providing best-in-class strategi...

Location

Philippines , Pasig City

Salary:

Not provided

Dialpad

Expiration Date

Until further notice

Requirements

3-5 years of experience in Renewals, Account Management, Customer Success, or other applicable customer-facing roles
Proven success in meeting and exceeding revenue targets while managing renewals
History of managing a high volume of transactions
Passionate about providing a top-notch, best-in-class customer experience
Strong presentation, meeting facilitation, and written communication skills
Comfortable analyzing and understanding data
Excellent time management skills with the ability to track numerous details
Willingness to travel to customer locations or events as needed
Desire to work in a fast-paced startup environment where your input is desired to help craft our offerings and how we interact with clients
Experienced with CRM software (ex. Salesforce) and GSuite tools (Google Sheets)

Job Responsibility

Drive and lead the renewals process in collaboration with the CAE and CSM to preserve and improve customer contracts and relationships
Effectively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure timely commitments
Achieve or exceed quarterly revenue goals, tied to retention, growth, and term extension of existing customer contracts
Maintain and report an accurate forecast of renewals
Negotiate and execute renewal contracts that align to customer goals
Discover and identify upsell/cross-sell opportunities during contract renewal to maximize customer growth
Communicate risk clearly and partner with the CSM in developing resolution strategies
Escalate whenever appropriate to help resolve customer concerns
Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas, including product
Effectively communicate the benefits of the customer’s Dialpad solution and differentiate from competitive solutions

What we offer

Competitive salary
comprehensive benefits
real opportunities for growth
cutting-edge AI tools
robust training program

Fulltime

Member Team Lead

Assists management with the supervision of associates in assigned area of respon...

Location

United States of America , Hendersonville

Salary:

22.00 - 30.00 USD / Hour

Walmart

Expiration Date

Until further notice

Requirements

6 months retail experience including operating front-end equipment (for example, cash register) AND 6 months customer service experience
Must be 18 years of age or older

Job Responsibility

Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates communicating goals and feedback training associates on processes and procedures providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines ensuring compliance with company policies and procedures supporting the Open Door Policy and participating in recruiting hiring scheduling promoting coaching and evaluating associates
Communicates and supports membership by providing information on membership types programs and benefits to current and prospective members processing memberships upgrades and credit accounts encouraging membership renewals participating in sales and marketing events completing and maintaining marketing recaps and other required documentation striving to meet membership goals and promoting the value of Sams Club products and services
Provides and ensures member service by acknowledging the member and identifying member needs assisting members with purchasing decisions locating merchandise providing guidance and support to members regarding selfservice technology assisting members with transactions utilizing registers or selfcheckout area and ensuring club pick up orders are filled
Oversees assigned area of responsibility by handling claims and returns zoning the area arranging and organizing merchandise identifying shrink and damages organizing and maintaining availability of cartsflatbeds assisting members with transporting items utilizing cart retrieval equipment according to company policies and procedures and maintaining parking lot cleanliness
Completes accounting records files transactions and other required documentation by following accounting office procedures providing funds for proper register operation creating and interpreting financial analysis reports assisting with accountingrelated investigations preparing daily deposits preparing and overseeing Cash Fund Transfers investigating overages and shortages in cash register drawers and accounting office and maintaining confidentiality and accuracy of financial and personal information
Develops communicates and implements processes and practices to meet business needs by collaborating with managers coworkers customers and other business partners analyzing and applying information from multiple sources monitoring progress and results and identifying and addressing improvement opportunities
Demonstrates promotes and supports compliance with company policies procedures and standards of ethics and integrity by explaining guiding and demonstrating how to apply these in executing business processes and practices implementing related action plans using the Open Door Policy and assisting management with correcting ethical and compliance issues and problems
Leads and participates in teams by using and sharing resources information and tools determining customer needs and business priorities coordinating and executing work assignments providing advice feedback and support to ensure timelines and work quality are achieved and modeling and helping others with how to adapt to change or new challenges

What we offer

medical, vision and dental coverage
401(k), stock purchase and company-paid life insurance
PTO, parental leave, family care leave, bereavement, jury duty, and voting
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement
Live Better U education benefit program

Fulltime

Team Lead Grid Connections

Location

Germany

Salary:

100000.00 - 120000.00 EUR / Year

Piper Maddox

Expiration Date

Until further notice

Requirements

Degree in electrical engineering (or similar)
3-5 years' experience in medium & high voltage grid connections
Minimum of 2 years as a team lead OR experience mentoring junior engineers
Proficient in using DIgSILENT PowerFactory & MATLAB concerning grid calculations e.g. short circuit, load flow
Previous experience liaising with grid operators (DSOs and/or TSOs) to assess strategic points of connection & problem-solve bottlenecks / constraints
Knowledge of VDE-A-RN 4110, 4120, 4130
Knowledge of medium-voltage substations (e.g. planning, design, tendering, execution)
Renewables experience required, wind is a great addition
Fluent German (C1/C2) -please note anything below this will not be considered

Job Responsibility

Lead the end-to-end delivery of electrical grid integration activities for utility-scale renewable energy developments, ensuring successful connection of wind and solar generation assets
Coordinate engagement between network operators, transmission authorities, engineering contractors, certification bodies, and other key stakeholders to support project execution and regulatory approval
Manage procurement and commercial processes for grid infrastructure works, including scope development, supplier evaluation, contract negotiation, and award recommendations
Direct technical and commercial aspects of grid connection projects, overseeing programme delivery, capital expenditure, commissioning activities, compliance with applicable grid codes, and technical assessments for prospective project acquisitions
Leading, management, and training of a small grid engineering team

What we offer

A genuine leadership opportunity within a rapidly growing renewable energy platform
The chance to influence both project delivery strategy and team development
An international working environment
Structured learning and development programmes with clear career progression pathways
Competitive salary & annual bonus
Flexible working arrangements
Comprehensive benefits package
The opportunity to play a key role in the continued expansion of a leading renewable energy business

Fulltime

Smb/ad Sales Team Lead - Latam Market

The Ad Sales Team Lead is responsible for driving revenue growth through the eff...

Location

Ireland , Dublin

Salary:

Not provided

Accenture

Expiration Date

Until further notice

Requirements

Leadership and coaching experience
Pipeline management and forecasting
CRM hygiene and data-driven mindset
Experience in digital advertising sales
Strong commercial acumen
Familiarity with sales methodologies (e.g. BANT, MEDDICC-lite)
Ability to manage SLA and productivity KPIs

Job Responsibility

Lead, coach, and performance-manage a team of Ad Sales Executives across SMB and Mid-Market segments
Own team-level quota attainment, pipeline coverage, forecast accuracy, and productivity KPIs
Set clear daily, weekly, and monthly performance expectations
Run structured inspection cadence including pipeline reviews, call coaching, and quality scorecard reviews
Drive effective onboarding and ramp programs
Create individualized performance plans
Drive disciplined opportunity qualification using structured sales methodologies
Ensure consistent outbound and inbound execution across calls, email, and sales engagement tools
Enforce SLA standards for lead follow-up, advertiser responsiveness, and renewal coverage
Maintain strong CRM hygiene, clean pipeline management, and accurate forecasting

Fulltime

Customer Success Team Lead

As Customer Success Team Lead, you will own the critical first 12 months of ever...

Location

United Kingdom , Kingston upon Hull

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

5+ years in Customer Success or Onboarding, with experience designing scalable onboarding programmes
Proven track record of improving early-stage retention and product adoption in a B2B SaaS or data environment
Experience managing and developing Customer Success or onboarding teams
Strong analytical capability, including forecasting, cohort analysis and usage tracking
Excellent project management skills with the ability to manage multiple priorities

Job Responsibility

Onboarding Programme Design & Delivery
1st Year Renewal Ownership
Usage Engagement & Value Realisation
Team Leadership & Operations

What we offer

health
finances
fitness
travel
tech
more

Fulltime

Select Country

Team Lead, Renewals Manager

Job Description

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