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Team Lead, Petsense

· Job Posted May 04, 2026
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Job Description

This position is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by providing outstanding customer service. This position is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.

Job Responsibility

  • Maintain regular and predictable attendance
  • Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs
  • Uphold and promote a safe and productive work environment by following and enforcing policies and procedures
  • Take the initiative to support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable
  • Execute assigned basic, promotional, and seasonal merchandising activities
  • Perform Opening/Closing procedures
  • Transport and make deposits to bank
  • Assess store conditions and assign duties
  • Organize and prioritize workflow through the use of the daily planner
  • Recovery of merchandise
  • Participate in freight process
  • Perform regular and promotional price change activities
  • Execute to completion Plan-o-gram procedures (merchandising, sets, and resets)
  • In the absence of SM or ASM, order live goods and store supplies
  • Resolve customer complaints/issues and ensure the customer has a positive experience
  • Adhere to loss prevention standards and respond to any alarm calls as needed
  • Communicate with Team Members on job functions, responsibilities and financial goals
  • Operate cash register/computer supervising cash handling procedures
  • Ensure cash drawers and vault is reconciled accurately daily
  • Assist Team Members on appropriate application of policies and procedures
  • Assemble merchandise
  • Perform janitorial duties
  • Assist customers with loading purchases
  • Ensure the safety and well-being of live animals
  • Sanitize and maintain holding tanks and care for live animals as required
  • Handle and care for all live animals including their food, bedding and habitat
  • Assist in training new Team Members
  • Complete all documentation associated with any of the above job duties

Requirements

  • Retail experience and/or pet/live animal knowledge is strongly preferred
  • Supervisory experience preferred
  • Must be at least 18 years of age and possess a valid driver’s license
  • A high school diploma or equivalent is preferred, but not required
  • Regardless of education level, Team Members must be able to read, write and count accurately

Nice to have

  • Pet/Live Animal, pet food, pet product knowledge is strongly preferred
  • Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict
  • Basic computer skills
  • Ability to perform and execute principle responsibilities of Team Members

What we offer

  • company-paid life and disability insurance
  • paid parental leave
  • tuition reimbursement
  • family planning resources such as adoption and surrogacy assistance
  • medical
  • dental
  • vision coverage

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Team Lead, Petsense

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Team Lead, Petsense

This position is responsible for assisting the Store Manager and Assistant Store...
Location
Location
United States , San Antonio
Salary
Salary:
Not provided
petsense.com Logo
Petsense
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Retail experience and/or pet/live animal knowledge is strongly preferred
  • Supervisory experience preferred
  • Must be at least 18 years of age and possess a valid driver's license
Job Responsibility
Job Responsibility
  • Assist the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by providing outstanding customer service
  • Promote a safe and productive work environment for all Team Members, customers, and vendors
  • Train Team Members on the appropriate application of policies and procedures
  • Maintain regular and predictable attendance
  • Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs
  • Uphold and promote a safe and productive work environment by following and enforcing policies and procedures
  • Take the initiative to support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable
  • Execute assigned basic, promotional, and seasonal merchandising activities
  • Perform Opening/Closing procedures
  • Transport and make deposits to bank
What we offer
What we offer
  • Medical, dental, and vision coverage
  • Company-paid life and disability insurance
  • Paid parental leave
  • Tuition reimbursement
  • Family planning resources such as adoption and surrogacy assistance
Read More
Arrow Right

Team Lead, Petsense

This position is responsible for assisting the Store Manager and Assistant Store...
Location
Location
Salary
Salary:
Not provided
petsense.com Logo
Petsense
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Retail experience and/or pet/live animal knowledge is strongly preferred
  • Supervisory experience preferred
  • Must be at least 18 years of age
  • Possess a valid driver’s license
  • A high school diploma or equivalent is preferred, but not required
  • Must be able to read, write and count accurately
Job Responsibility
Job Responsibility
  • Assist the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by providing outstanding customer service
  • Promote a safe and productive work environment for all Team Members, customers, and vendors
  • Train Team Members on the appropriate application of policies and procedures
  • Maintain regular and predictable attendance
  • Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs
  • Uphold and promote a safe and productive work environment by following and enforcing policies and procedures
  • Take the initiative to support selling initiatives (TEAM)
  • Execute assigned basic, promotional, and seasonal merchandising activities
  • Perform Opening/Closing procedures
  • Transport and make deposits to bank
What we offer
What we offer
  • Company-paid life and disability insurance
  • Paid parental leave
  • Tuition reimbursement
  • Family planning resources such as adoption and surrogacy assistance
Read More
Arrow Right

Team Lead, Petsense

This position is responsible for assisting the Store Manager and Assistant Store...
Location
Location
Salary
Salary:
Not provided
petsense.com Logo
Petsense
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Retail experience and/or pet/live animal knowledge is strongly preferred
  • Supervisory experience preferred
  • Must be at least 18 years of age
  • Possess a valid driver’s license
  • A high school diploma or equivalent is preferred, but not required
  • Must be able to read, write and count accurately
Job Responsibility
Job Responsibility
  • Assist the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by providing outstanding customer service
  • Promote a safe and productive work environment for all Team Members, customers, and vendors
  • Train Team Members on the appropriate application of policies and procedures
  • Maintain regular and predictable attendance
  • Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs
  • Uphold and promote a safe and productive work environment by following and enforcing policies and procedures
  • Take the initiative to support selling initiatives (TEAM)
  • Execute assigned basic, promotional, and seasonal merchandising activities
  • Perform Opening/Closing procedures
  • Transport and make deposits to bank
What we offer
What we offer
  • Company-paid life and disability insurance
  • Paid parental leave
  • Tuition reimbursement
  • Family planning resources such as adoption and surrogacy assistance
Read More
Arrow Right

Team Lead, Petsense

This position is responsible for assisting the Store Manager and Assistant Store...
Location
Location
Salary
Salary:
Not provided
petsense.com Logo
Petsense
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Retail experience and/or pet/live animal knowledge is strongly preferred
  • Supervisory experience preferred
  • Must be at least 18 years of age
  • Possess a valid driver’s license
  • A high school diploma or equivalent is preferred, but not required
  • Must be able to read, write and count accurately
  • Pet/Live Animal, pet food, pet product knowledge is strongly preferred
  • Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict
  • Basic computer skills
  • Ability to perform and execute principle responsibilities of Team Members
Job Responsibility
Job Responsibility
  • Assist the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives
  • Provide outstanding customer service
  • Promote a safe and productive work environment for all Team Members, customers, and vendors
  • Train Team Members on the appropriate application of policies and procedures
  • Maintain regular and predictable attendance
  • Work scheduled shifts and varied hours, days, nights, weekends and overtime as dictated by business needs
  • Uphold and promote a safe and productive work environment by following and enforcing policies and procedures
  • Support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable
  • Execute assigned basic, promotional, and seasonal merchandising activities
  • Perform Opening/Closing procedures
What we offer
What we offer
  • Company-paid life and disability insurance
  • Paid parental leave
  • Tuition reimbursement
  • Family planning resources such as adoption and surrogacy assistance
Read More
Arrow Right

Team Lead Petsense

This position is responsible for assisting the Store Manager and Assistant Store...
Location
Location
Salary
Salary:
16.91 - 22.00 USD / Hour
petsense.com Logo
Petsense
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • No experience is required
  • High School Diploma is preferred
  • Pet/Live Animal, pet food, pet product knowledge is strongly preferred
  • Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict
  • Basic computer skills
  • Ability to perform and execute principle responsibilities of Team Members
  • Ability to read, write, and count accurately
  • Ability to utilize strong written and verbal communication skills
  • Ability to successfully complete all required training and certification
  • Ability to travel as required in support of district needs
Job Responsibility
Job Responsibility
  • Maintain regular and predictable attendance
  • Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs
  • Uphold and promote a safe and productive work environment by following and enforcing policies and procedures
  • Take the initiative to support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable
  • Execute assigned basic, promotional, and seasonal merchandising activities
  • Perform Opening/Closing procedures
  • Transport and make deposits to bank
  • Assess store conditions and assign duties
  • Organize and prioritize workflow through the use of the daily planner
  • Recovery of merchandise
What we offer
What we offer
  • company-paid life and disability insurance
  • paid parental leave
  • tuition reimbursement
  • family planning resources such as adoption and surrogacy assistance
Read More
Arrow Right
New

Store Manager

The Manager in Training is responsible for learning the duties of the Store Mana...
Location
Location
United States
Salary
Salary:
Not provided
petsense.com Logo
Petsense
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of two years retail leadership experience is required
  • Profit/Loss, scheduling, shrink control, payroll management, staffing, hiring, supervising, and counseling experience is preferred
  • Must be 18 years of age or older and possess a valid driver's license
  • High School diploma or the equivalent is required
  • Ability to read, write and count accurately
  • Ability to communicate effectively with customers and Team Members
  • Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict
  • Time and stress management
  • Basic computer skills and math aptitude
  • Ability to perform and execute principal responsibilities of Team Members
Job Responsibility
Job Responsibility
  • Driving outstanding sales results through effective sales techniques
  • Building the team
  • Building customer loyalty through world class customer service
  • Leading execution of company standards
  • Promoting a safe and productive work environment
  • Uphold and promote a safe and productive work environment by following and enforcing all policies and procedures
  • Observe and learn how to build the store team through hiring/staffing decisions, Team Member retention, manage the schedule and payroll management, Team Member training and development, succession planning, and Team Member performance reviews and counseling
  • Drive sales and profit through driving top line sales, creating and modeling behaviors to support a culture of selling, executing merchandising initiatives, expense control, profit/loss management, as well as protecting company assets and reducing shrink
  • Grow the grooming business and ensure all pets in our care are cared for and safe at all times
  • Generating brand awareness through local marketing events in the store or in the community including Pet Adoption, community fairs or parades
What we offer
What we offer
  • Medical, dental, and vision coverage
  • Company-paid life and disability insurance
  • Paid parental leave
  • Tuition reimbursement
  • Family planning resources such as adoption and surrogacy assistance
  • Fulltime
Read More
Arrow Right
New

Pet Trainer

This position is responsible for leading our Obedience Training Programs. This i...
Location
Location
United States
Salary
Salary:
Not provided
petsense.com Logo
Petsense
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 1-year experience training pets
  • Must be comfortable working with dogs
  • High school diploma or equivalent
  • Ability to read, write and count accurately
  • Pet/Live Animal, pet food, pet product knowledge is strongly preferred
  • Strong communication and problem-solving skills
  • Basic computer skills
  • Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict
  • Display compassion with animals and treat them accordingly
  • Exhibit attention to detail
Job Responsibility
Job Responsibility
  • Lead our Obedience Training Programs
  • Hands-on training with customers and their pets to teach basic obedience commands in a class environment
  • Maintain regular and predictable attendance
  • Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime
  • Take the initiative to support selling initiatives (TEAM)
  • Create a positive, professional, and trusting environment
  • Answer phone and schedule obedience classes
  • Be present in the store and available to discuss obedience program
  • Advise obedience customers in the purchase of appropriate product
  • Follow the Petsense obedience training procedures
What we offer
What we offer
  • Medical, dental, and vision coverage
  • Company-paid life and disability insurance
  • Paid parental leave
  • Tuition reimbursement
  • Family planning resources such as adoption and surrogacy assistance
Read More
Arrow Right

Pet Trainer

This position is responsible for leading our Obedience Training Programs. This i...
Location
Location
United States
Salary
Salary:
Not provided
petsense.com Logo
Petsense
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 1-year experience training pets
  • Must be comfortable working with dogs
  • Retail experience and/or pet/live animal knowledge is strongly preferred
  • High school diploma or equivalent
  • Any suitable combination of education and experience will be considered
  • Able to read, write and count accurately
Job Responsibility
Job Responsibility
  • Lead Obedience Training Programs
  • Train customers and their pets to teach basic obedience commands in a class environment
  • Maintain regular and predictable attendance
  • Work scheduled shifts including varied hours, days, nights, weekends and overtime
  • Take initiative to support selling initiatives (TEAM)
  • Create a positive, professional, and trusting environment
  • Answer phone and schedule obedience classes
  • Advise obedience customers in purchase of appropriate product
  • Follow Petsense obedience training procedures
  • Train customers and their dogs with patience, consistency and sensitivity
What we offer
What we offer
  • Medical
  • dental
  • vision
  • company-paid life and disability insurance
  • paid parental leave
  • tuition reimbursement
  • family planning resources such as adoption and surrogacy assistance
  • Fulltime
Read More
Arrow Right