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Team Lead - Operations Management

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Zelis

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Location:
India , Hyderabad

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Payee Operations Supervisor is responsible for overseeing the day-to-day operations of multiple payee processing teams (Client non-voice support, Payee Identification & Network Security (PINS) and Provider Enrollment). This role ensures timely and accurate execution of assigned work, adherence to internal controls, and compliance with regulatory requirements. The supervisor will lead a team, drive process improvements, and collaborate with cross-functional departments to resolve issues.

Job Responsibility:

  • Supervise and coordinate daily payee operations tasks for 3 teams – client non-voice support, PINS and Provider Enrollment (Inside Sales)
  • Ensure compliance with internal policies and procedures
  • Monitor work queues and resolve exceptions or escalations in a timely manner
  • Monitor and manage staff as per SLA metrics
  • Monitor and conduct feedback sessions on improving email interactions and Provider Enrollment call quality and sales
  • Should be able to identify fraud, waste and abuse cases in healthcare setting
  • Review and resolve queries from the team and seek help with Matrix Leader as and when required
  • Collaborate with internal teams and IT teams to ensure seamless processing
  • Identify and implement process improvements to enhance efficiency and reduce risk
  • Train, mentor, and evaluate team members to ensure high performance and development
  • Prepare and present operational reports and metrics to management
  • Support audits and regulatory reviews by providing documentation and explanations

Requirements:

  • Bachelor’s degree in finance, Accounting, Business Administration, or related field
  • 3+ years of experience in payment operations, with at least 2 years in a supervisory role
  • Strong understanding of payment processing and various other linked processes
  • Excellent analytical, organizational, and communication skills
  • Familiarity with payment and telephony platforms and Salesforce
  • Healthcare industry or other regulated industry experience mandatory
  • Open to work in EST time zone (05:30 PM to 02:30 AM IST)
What we offer:
  • hybrid work flexibility
  • comprehensive healthcare benefits
  • financial wellness programs
  • cultural celebrations

Additional Information:

Job Posted:
February 20, 2026

Expiration:
February 28, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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