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The Payee Operations Supervisor is responsible for overseeing the day-to-day operations of multiple payee processing teams (Client non-voice support, Payee Identification & Network Security (PINS) and Provider Enrollment). This role ensures timely and accurate execution of assigned work, adherence to internal controls, and compliance with regulatory requirements. The supervisor will lead a team, drive process improvements, and collaborate with cross-functional departments to resolve issues.
Job Responsibility:
Supervise and coordinate daily payee operations tasks for 3 teams – client non-voice support, PINS and Provider Enrollment (Inside Sales)
Ensure compliance with internal policies and procedures
Monitor work queues and resolve exceptions or escalations in a timely manner
Monitor and manage staff as per SLA metrics
Monitor and conduct feedback sessions on improving email interactions and Provider Enrollment call quality and sales
Should be able to identify fraud, waste and abuse cases in healthcare setting
Review and resolve queries from the team and seek help with Matrix Leader as and when required
Collaborate with internal teams and IT teams to ensure seamless processing
Identify and implement process improvements to enhance efficiency and reduce risk
Train, mentor, and evaluate team members to ensure high performance and development
Prepare and present operational reports and metrics to management
Support audits and regulatory reviews by providing documentation and explanations
Requirements:
Bachelor’s degree in finance, Accounting, Business Administration, or related field
3+ years of experience in payment operations, with at least 2 years in a supervisory role
Strong understanding of payment processing and various other linked processes
Excellent analytical, organizational, and communication skills
Familiarity with payment and telephony platforms and Salesforce
Healthcare industry or other regulated industry experience mandatory
Open to work in EST time zone (05:30 PM to 02:30 AM IST)