Team Lead - Onboarding Operations Job at Adyen (Singapore)

Operations Team Leader

We are seeking a North America Operations Team Lead to manage a team of Associat...

Location

Philippines , Manila

Salary:

Not provided

Rimes Technologies

Expiration Date

Until further notice

Requirements

Proven experience in people and regional team management
Strong business acumen and client relationship skills
Expertise in BAU oversight and SLA adherence
Solid project and incident management capabilities
Effective stakeholder engagement and communication skills
Demonstrated ability to mentor and develop team members

Job Responsibility

Lead, mentor, and support a team of Associate Analysts and Analysts
Facilitate onboarding, training, and career development initiatives
Promote team-building and knowledge-sharing activities
Ensure daily business-as-usual (BAU) tasks are completed to a high standard, aligned with KPIs and SLAs
Monitor task prioritization based on client sensitivity, SLAs, and workload fluctuations
Coordinate holiday coverage and daily task allocation with other Team Leads and the manager
Partner with other regional Team Leads to share best practices and drive global consistency
Support cross-regional knowledge transfer and collaboration
Monitor ongoing issues and ensure proper handovers
Coordinate escalation paths and incident responses in collaboration with incident leaders

What we offer

Competitive Compensation & Benefits Transportation & Rice Allowance
Night Differential (20%)
Meal Allowance for night shifts
Holiday Pay (100%)
Weekly GrabFood benefit for onsite work
20 days annual leave (pro-rated)
7 sick days (with flexibility)
2 volunteer days
Employee Assistance Program for mental health
Life insurance

Banking Specialist - Client Onboarding & Offering - Expert Team

As a Banking Operations Business Analyst, you will play a pivotal role in ensuri...

Location

Switzerland , Bioggio

Salary:

Not provided

Avaloq

Expiration Date

Until further notice

Requirements

Banking education, Bachelor's degree or equivalent with good knowledge of financial instruments and regulatory requirements
7+ years’ work experience in the banking industry
Excellent knowledge of Banking Operations services (e.g. Securities Operations, Cash Operations, Asset Servicing or Masterdata Management)
Project management skills to manage multiple tasks and prioritize workload effectively
Strong sense of responsibility and solutions oriented with high level of integrity and reliability
Excellent communication (verbal and written) and interpersonal skills with the ability to collaborate effectively with cross-functional teams and to deliver in a fast-paced environment
Good command of written and spoken English (any other language is a plus)
Strong Microsoft Office Suite skills
Adaptability and flexibility in case of occasional and time-limited support across locations aiming to cover specific tasks (e.g., post go-live stabilization)
Positive, pro-active, and can-do attitude with a high level of integrity and reliability

Job Responsibility

Prospect client support: Provide in-depth insights and guidance to prospective clients regarding Banking Operations services, processes, and over-arching market considerations. Understand client needs and tailor offers based on their specific requirements
Onboarding new clients: Collaborate with clients during the pre-project phase to define project scope, objectives, and deliverables. Creation of Banking Operations implementation plans and timelines
Project execution & post go-live: Lead the onboarding process, ensuring successful implementation with a smooth transition into the run operations. You are responsible for the deliverables which include the like of workshops on process business cuts, golden copy set up, user acceptance test coordination, go-live coordination, and post implementation governance
Consultancy: Leverage your deep understanding of Back-office services and the financial industry to provide consultancy to on-premises, software-as-a-service and banking operations-as-a-service Avaloq clients. Assist clients in resolving operational challenges and optimizing their front, middle or back office operations
Meet with assigned clients when needed and perform an initial assessment of a problematic situation requiring support
Drafting concise reports with recommendations and solutions with attention to a client’s wishes, capabilities and limitations
Strategic projects: Engage in strategic initiatives aimed at improving the efficiency, quality, or customer experience within banking operations
Managing relationships with clients and stakeholders
Ensure meaningful project structure and governance, and the management of key stakeholders

What we offer

Annual bonus
Flexible working
Instant recognition
Access to Udemy for professional and personal learning

Fulltime

Customer Operations Team Leader

Enhancing customer satisfaction by optimizing the shopping experience; lead and ...

Location

United States , Hicksville

Salary:

26.97 - 38.00 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

3 years of related experience
knowledge and understanding of Customer Service standards, routines and best practices
intermediate computer skills, knowledge of basic math and formulas
CPR and First Aid Certification preferred

Job Responsibility

Lead and coach retail floor co-workers
oversee daily Smaland operations and restocking shopping tools
ensure greeter is available to guide customers
monitor customer service co-worker performance
recruit, onboard, train, and develop co-workers
manage individual development plans and delegate responsibilities
ensure co-workers are proficient in systems knowledge
manage supplies and equipment
partner with Risk & Compliance for safety and inventory standards
provide training on Smaland processes

What we offer

Generous paid time off
holiday and sick time
WiselyPay
paid parental leave
KinderCare tuition discount
retirement and bonus plans
co-worker discount, meal deal, and referral bonus
pet insurance program
education assistance
safety shoe reimbursement

Fulltime

Branch Team Lead

The Branch Team Lead role helps lead the daily operations to ensure customer ser...

Location

United States , Lanham

Salary:

35.00 USD / Hour

W. W. Grainger

Expiration Date

Until further notice

Requirements

High school diploma or Bachelor's degree
Minimum 3 years customer service and sales experience
2+ years of management experience in a customer service environment
Competence in the use of computers and software applications including SAP
Operate powered industrial equipment

Job Responsibility

Provide customer service and direction regarding the daily activities of a team at the branch location
Clarify direction for team members by projects, priorities and company strategy and provide continued feedback
Help improve the achievement of essential operational metrics in customer satisfaction, sales, safety, and operational improvements
Provide a creative customer experience and ensure customer retention and satisfaction
Provide frequent, direct and candid feedback to strengthen or enhance skills needed to run branch operations
Monitor counter transactions to provide appropriate guidance to team members
Facilitate team member onboarding and ongoing training
Build work schedules to ensure productivity and staffing levels
Assess processes for improvement opportunities using Continuous Improvement methodology. Suggest and implement changes to enhance defined processes and improve sales and service
Foster between all internal partners including Sales, Branch Network, Customer Service Centers, and Onsite Services teams

What we offer

Medical, dental, vision, and life insurance coverage starts on day one of employment
Access to up to 50% of your paycheck based on hours worked before payday
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
Employee discounts, parental leave, and other benefits
Safety shoes provided (where applicable)

Fulltime

Branch Team Lead

The Branch Team Lead role helps lead the daily operations to ensure customer ser...

Location

United States , Clearwater

Salary:

23.00 - 28.00 USD / Hour

W. W. Grainger

Expiration Date

Until further notice

Requirements

High school diploma or Bachelor's degree preferred
Minimum 3 years customer service and sales experience
2+ years of management experience in a customer service environment
Competence in the use of computers and software applications including SAP
Operate powered industrial equipment

Job Responsibility

Provide customer service and direction regarding the daily activities of a team at the branch location
Clarify direction for team members by projects, priorities and company strategy and provide continued feedback
Help improve the achievement of essential operational metrics in customer satisfaction, sales, safety, and operational improvements
Provide a creative customer experience and ensure customer retention and satisfaction
Provide frequent, direct and candid feedback to strengthen or enhance skills needed to run branch operations
Monitor counter transactions to provide appropriate guidance to team members
Facilitate team member onboarding and ongoing training
Build work schedules to ensure productivity and staffing levels
Assess processes for improvement opportunities using Continuous Improvement methodology
Suggests and implements changes to enhance defined processes and improve sales and service

What we offer

Medical, dental, vision, and life insurance coverage starts on day one of employment
Access to up to 50% of your paycheck based on hours worked before payday
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
Employee discounts, parental leave, and other benefits
Safety shoes provided (where applicable)

Fulltime

Domain Lead - Google Platform Team

The Platform Technology area is looking to recruit a Domain Lead for the Google ...

Location

Salary:

Not provided

Admiral Group Plc

Expiration Date

Until further notice

Requirements

Experienced leader able to lead calmly through periods of high pressure whilst inspiring people and teams to achieve excellence and grow their skills
Knowledge and experience operating within enterprise scale network technology
Knowledge and experience (5yrs+) operating within: Building and managing cloud services and resources
Google Cloud Architecture
Containerised workloads
Hybrid connectivity
DevOps tools and methods
Knowledge and experience with line management through both coaching and mentoring techniques
Experience operating within heavily regulated environments including external regulated consumer products and service offerings
Knowledge of identification and management of specific engineering, design, and testing standards and practices that comply with internal organisation IT governance and architectural standards within a heavily regulated environment

Job Responsibility

Enable the delivery of the Google Cloud platform and services
Deliver a standard set of services and tools that are secure, compliant with Admiral standards and policies, and can be easily consumed by other tribes and engineering teams
Create the right environment to attract, assess and retain top engineering talent, including developing relevant compensation packages and enabling engineers to continuously maintain and improve their technical and non-technical skills
Keep abreast of technology developments in the google ecosystem, anticipate the benefit to Admiral, and drive the development of new features and functions
Lead individuals and groups through significant strategic technology changes and/or during times of organisational change
Assist the team in achieving their objectives and key results
Provide technical leadership for the Google Cloud Platform Team and to wider teams
Line management duties for Technical Leads and Engineers with a view to focussing on coaching and mentoring techniques that align to both agile principles and Admiral values
Collaborate with Platform Services technical leadership team and wider teams to understand demand and resource requirements
Accountable for maintaining and facilitating team level resource plans, forecasts future resource requirements, working with the Service Owner, Technical Lead, and Scrum Master to agree future resourcing strategies

What we offer

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
You also have the option to buy or sell up to an additional five days of annual leave
Eligible for up to £3,600 of free shares each year after one year of service
Financial & Mortgage Advice
24-Hour Ecare
Cycle to Work Scheme
Annual Holiday Allowance
Flexible Working
Simply Health
Private Health Cover

Fulltime

Senior Manager, Onboarding

The Senior Manager, Onboarding oversees multiple teams, driving strategic initia...

Location

United States , Royal Oak, Michigan

Salary:

107000.00 - 145000.00 USD / Year

MyTennisLessons

Expiration Date

Until further notice

Requirements

Proven ability to lead multiple teams and drive operational performance at scale
Strong client-facing and executive communication skills, with the ability to influence and align stakeholders
Strategic thinker with a focus on process improvement, workflow optimization, and team development
Operational management capabilities
Advanced analytical skills and ability to interpret data to drive decisions
Financial acumen and resource management skills
Exceptional stakeholder engagement, influencing, and communication abilities
Understanding of industry trends, systems, and organizational best practices
Deep knowledge of POS hardware, software, integrations, and network setups
Skilled in Agile, Waterfall, or hybrid project management

Job Responsibility

Lead multiple teams or functional areas, setting direction and driving alignment with organizational strategy
Develop leaders and managers, fostering a culture of accountability, collaboration, and high performance
Establish workforce plans, talent pipelines, and development strategies to support growth and scalability
Drive engagement, inclusion, and professional development across teams
Serve as a senior liaison between internal teams, leadership, and client-facing organizations
Translate strategic objectives into actionable team goals and priorities
Anticipate organizational and client needs, driving proactive solutions that enhance customer experience and operational efficiency
Influence cross-functional planning and resource allocation to ensure alignment with business goals
Oversee large-scale or complex operations, ensuring delivery against performance, quality, and financial targets
Define and track key metrics to evaluate team effectiveness and impact

What we offer

Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups to build community and inclusion at work
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

Team Manager Terminal

As a Team Manager at Instabee, you will be at the forefront of our operations. Y...

Location

Netherlands , Vianen

Salary:

3000.00 - 3300.00 EUR / Month

Instabee

Expiration Date

Until further notice

Requirements

Proven experience in leading and motivating teams to achieve operational goals and KPIs
Ability to coach, mentor, and develop team members, fostering a culture of growth and collaboration
Strong communication skills to engage with employees, management, and other teams
Expertise in identifying and implementing process improvements to drive operational efficiency
Experience in managing recruitment, onboarding, and performance evaluations
Skilled in conflict resolution and addressing personnel issues in a constructive manner
Ability to work closely with HR and management on complex employee matters
Proven track record in creating a positive and inclusive work environment
Experience in driving continuous improvement initiatives and supporting change management efforts
High level of accountability, professionalism, and a strong sense of ownership in your work

Job Responsibility

Team Leadership & Coaching: Lead and motivate a team, providing coaching and support to ensure peak performance and employee engagement
Collaboration: Work closely with other Team Managers to achieve shared operational goals and ensure consistency across the site and region
Resource Planning & Structuring: Plan and organize team schedules to optimize resource allocation, ensuring efficiency and meeting deadlines
Process Improvement: Actively monitor and address deviations in operational processes to continuously enhance productivity and quality
Performance Management: Conduct regular performance reviews, employee engagement assessments, and follow-ups to ensure employee development and satisfaction
Policy Enforcement: Communicate and ensure compliance with Instabee’s global, central, and local policies and procedures
Conflict Resolution: Address any personnel-related issues, working closely with HR to resolve conflicts or dissatisfaction among team members
Training & Development: Identify training needs and opportunities for employee development, ensuring skills are aligned with operational goals
Change Management: Lead and support the implementation of new processes and changes within the team
Collaboration with HR: Partner with HR to handle complex personnel issues and support staff retention strategies

What we offer

26 vacation days per year (based on full-time)
8% employer-paid pension (no personal contribution needed)
Travel reimbursement if you live outside Amsterdam
Well-being allowance (€25 per month)
Yearly holiday allowance of 8%

Fulltime

Team Lead - Onboarding Operations

Adyen

Location:
Singapore , Singapore

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 15, 2025

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Location:Singapore , Singapore

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Job Description:

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Requirements:

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