Team Lead, Managed Services Client Service Desk Job at NTT DATA (Karnātaka)

Team Lead, Managed Services Client Service Desk

The Team Lead, Managed Services Client Service Desk is an entry level subject ma...

Location

South Africa , Port Elizabeth

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Some understanding of the vast range of IT operations and company service offerings
Displays good levels of client engagement and service orientation
Demonstrates operational team management skills and ability to effectively manage the resources that report to them
Good collaboration skills and ability to interact professionally
Some understanding of project management principles
Bachelor's degree or equivalent in information technology or related field
ITIL v4 specialist certification and knowledge is required
Demonstrated relevant work experience gained in call center managed services/services delivery environment within a medium to large information technology environment
2-3 years worked experience in as a Service Desk Team Lead role or similar
Entry level team management/leadership experience

Job Responsibility

Responsible for managing a team of junior service desk agents and / or administrators
Ensures resource allocation, attendance, effective achievement of KPI's and planning activities
Contributes to the process of managing tickets or calls logged at the service desk
Ensures all incidents which are logged, are accurately registered and categorized
Ensures the allocation of an appropriate ticket prioritization code upon receipt of the ticket/call and during the logging process
Ensures ticket diagnosis is conducted to discover the full symptoms, determine what has gone wrong and how to correct it
Be expected to take ownership and resolve or further escalate escalated incidents
Checks incidents are fully resolved, and users and/or clients are satisfied and agree to close the related incident
Ensures relevant actions have been logged to enable tracking
Monitors the performance of the team and identifies any training/ coaching intervention required

Fulltime

Team Lead, Managed Services Client Service Desk

The Team Lead, Managed Services Client Service Desk at NTT DATA is an entry-leve...

Location

United States of America

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Some understanding of the vast range of IT operations and company service offerings
Displays good levels of client engagement and service orientation
Demonstrates operational team management skills and ability to effectively manage the resources that report to them
Good collaboration skills and ability to interact professionally
Some understanding of project management principles
Bachelor's degree or equivalent in information technology or related field
Relevant technical certifications preferred
ITIL v4 specialist certification and knowledge is required
Demonstrated relevant work experience gained in call center managed services/services delivery environment within a medium to large information technology environment
Entry level team management/leadership experience

Job Responsibility

Responsible for managing a team of junior service desk agents and/or administrators
Ensures resource allocation, attendance, effective achievement of KPI's and planning activities
Contributes to the process of managing tickets or calls logged at the service desk
Ensures all incidents which are logged, are accurately registered and categorized
Ensures the allocation of an appropriate ticket prioritization code upon receipt of the ticket/call and during the logging process
Ensures ticket diagnosis is conducted to discover the full symptoms, determine what has gone wrong and how to correct it
Be expected to take ownership and resolve or further escalate escalated incidents
Checks incidents are fully resolved, and users and/or clients are satisfied and agree to close the related incident
Ensures relevant actions have been logged to enable tracking
Monitors the performance of the team and identifies any training/coaching intervention required

Fulltime

Senior Team Lead, Managed Services Client Service Desk

The Senior Team Lead, Managed Services Client Service Desk is a developing subje...

Location

South Africa , Cape Town

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

A good understanding of the vast range of IT operations and company service offerings
Displays excellent levels of client engagement and service orientation
Demonstrates operational team management skills and the ability to effectively manage the resources that report to them
Good collaboration skills and ability to interact professionally
Demonstrates understanding of project management principles
Strong documentation skills and expertise in handling escalated customer issues
Bachelor's degree or equivalent in information technology or related field
Relevant technical certifications preferred
ITIL v4 specialist certification and knowledge is preferred
ITIL Specialist (Managing Professional) certification is preferred

Job Responsibility

Responsible for managing a team of service desk agents
Ensures resource allocation, attendance, effective achievement of KPI's and planning activities
Contributes to the process of managing tickets or calls logged at the service desk
Ensures all incidents which are logged, are accurately registered and categorized
Ensures the allocation of an appropriate ticket prioritization code upon receipt of the ticket/call and during the logging process
Ensures ticket diagnosis is conducted to discover the full symptoms, determine what has gone wrong and how to correct it
Ensures reported faults are investigated and diagnosed
Be expected to take ownership and resolve or further escalate escalated incidents
Checks incidents are fully resolved and users and/or clients are satisfied and agree to close the related incident
Ensures relevant actions have been logged to enable tracking

Fulltime

Team Lead – Managed Services and TAC (Support) Services

Team lead (Support, Managed Service & NOC services) would be overall responsible...

Location

India , New Delhi

Salary:

Not provided

Binary Global

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science, Electronics, Telecommunications or equivalent
Min.8 years of experience working on support & managed services
OEM certifications on Networking, security and/or Data center technologies
Experience in managing support team
OEM TAC experience would be preferred
Experience in running managed services operation is required
Technical hands-on installation and troubleshooting experience on various networking, security, cloud and data center technologies
Good organizational and team management skills
Good communication skills – both verbal and written coupled with ability to collaborate with internal stakeholders and external clients

Job Responsibility

Monitors the service desk tickets and provides support to customers including all escalated incidents and close the same within specified SLAs
Acts as emergency support contact as needed, for critical client and business-impacting incidents
Timely escalation of all tickets to management with ensuing updates, where applicable and provide timely management reports for reviews and guidance
Work with general direction from the client, stakeholders, team lead, or management to perform operational tasks to resolve all incidents/requests in a timely manner within the agreed SLA
Ensures that the shift handover process highlight any key escalated open tickets to be focused on along with a handover of upcoming operation critical tasks to be carried out in the next shift
Proactively identify, contribute, implement and automate for effort optimization and automating routine tasks
Guide the team and co-ordinate OEM technical interaction for escalated incidents
Continuously add and mature new offerings and work with product team to roll out new services
Provide mentorship and guidance to the team, work on capacity and skill building of the team members as per the changing business requirements
Contribute and participate in various service delivery reviews with the customers and be responsible for technical deliverables from the reviews

Fulltime

Service Desk Team Lead

We're partnered with a growing managed service provider looking to appoint a Ser...

Location

United Kingdom , Horsham

Salary:

35000.00 - 40000.00 GBP / Year

NEXTECH GROUP

Expiration Date

Until further notice

Requirements

Experience in a Service Desk Team Leader, Senior Engineer, or similar role within an MSP environment
Strong leadership skills with the ability to motivate, mentor, and develop a team
Excellent organisational skills and ability to manage competing priorities
Confident communicator, able to handle challenging situations and build client trust
Solid technical background across Microsoft technologies and infrastructure
Good understanding of service management principles, SLAs, and best practice
A proactive mindset with a focus on continuous improvement

Job Responsibility

Oversee daily service desk operations, ensuring tickets are effectively assigned, progressed, and resolved
Act as the first point of technical escalation for complex issues
Monitor team workloads, ticket quality, and SLA performance, intervening where needed
Support, coach, and develop engineers through regular feedback, reviews, and training plans
Identify service trends, recurring issues, and areas for improvement
Ensure high standards across documentation, processes, and service delivery
Collaborate with internal teams to manage workloads and maintain service levels
Contribute to process improvements, monitoring policies, and proactive service initiatives
Handle client escalations and maintain strong stakeholder relationships

What we offer

Great benefits and cracking progression
Opportunity to have a real impact on service delivery and team development
A collaborative environment with a strong focus on quality and improvement
Ongoing training and development opportunities
A role that combines leadership with technical involvement

Fulltime

Self Service Lead - Client Services

We are seeking a dynamic Client Services Lead to spearhead our Self-Serve busine...

Location

United Kingdom , London

Salary:

Not provided

Blis

Expiration Date

Until further notice

Requirements

5+ years of experience in programmatic advertising, preferably in a client-facing DSP environment (e.g., The Trade Desk, StackAdapt, Xandr)
Proven track record of supporting or managing self-serve clients and growing programmatic revenue
Strong working knowledge of DSP campaign setup, pacing, targeting, reporting, and troubleshooting
Demonstrated leadership ability — either in team management or project ownership
Highly analytical with the ability to interpret performance data and recommend strategic actions
Excellent communication skills with the ability to simplify the complex and educate clients at all levels
Detail-oriented, solutions-driven, and thrives in a fast-moving environment
Comfortable engaging with both hands-on practitioners and senior-level stakeholders

Job Responsibility

Lead the Client Services function for Self-Service, acting as the go-to expert on our DSP for internal teams and clients
Manage and coach a team of 2 direct reports, ensuring excellence in client support, campaign troubleshooting, and account growth
Plan Strategic initiatives to achieve Self Serve business goals, complementing the wider UK strategy
Own relationships with high-priority self-serve clients, including enterprise agencies and direct clients
Provide consultative onboarding, enablement, and advanced training to empower clients to succeed on our platform
Monitor campaign performance directly within Blis DSP and offer proactive insights and optimisation guidance
Partner with Sales, Product, Ops, and Insights teams to ensure smooth activation, measurement, and delivery
Champion the voice of the client within the organisation, identifying friction points and collaborating with Product to resolve
Lead Quarterly Business Reviews (QBRs), post-campaign analysis (PCAs), and strategic planning sessions with clients
Identify account expansion opportunities through deeper platform adoption, new feature usage, or cross-channel strategy support

Tier 2 - Service Desk Team Lead

Be a part of a fast-paced, growing team that provides a solid work-life balance ...

Location

United States

Salary:

Not provided

Tech Impact

Expiration Date

Until further notice

Requirements

Three to five years of Service Desk experience required
Supervisory experience preferred
Experience working with network infrastructure such as servers, firewalls, switches, etc. required
Advanced Azure/M365 experience strongly preferred
MSP experience is a plus
Strong organizational skills and ability to work independently
Excellent verbal and written communications skills
Strong customer service skills
Work well independently and within a team environment
Manage multiple projects simultaneously with tight deadlines

Job Responsibility

Handle the training of new Tier 2 Service Desk Engineers
Assist Tier 2 Service Desk Engineers in managing their workload
Ensure call and email queues are being monitored appropriately
Mentor, coach, motivate Tier 2 Service Desk Engineers
Assist in the escalation of cases from Tier 1 engineers to Tier 2 engineers
Serve as a technical resource for your team
Review metrics to help ensure we are hitting targets
Work with Director of Support Services to implement new Service Desk processes as they are announced
Take disciplinary action as needed
Hold regularly scheduled check-ins with Tier 2 Service Desk Engineers

Fulltime

IT Service Desk and Deskside Team Lead

Under the general supervision of the Senior Manager End User Computing & IAM Ser...

Location

United States , Auburn Hills

Salary:

Not provided

Volkswagen AG

Expiration Date

Until further notice

Requirements

7+ years IT Operations experience
7+ years IT Service Desk Leadership
5+ years Desktop Support Management
5+ years managing technical resources
Bachelor’s degree, or equivalent experience
Relevant Industry Certification (Desired)
ITIL Certification (Desired)

Job Responsibility

Responsible for the delivery of services of the day-to-day operation of the Service Desk
Manages and prioritizes the activities and personnel associated with providing technical services to clients
Ensures the Incident Management Process is adhered to
Manages the delivery of our High Priority Incident process
Handles escalations from Customers and Colleagues
Responsible for the continuous improvement of all Service Desk Processes
Provide weekly, monthly and yearly SLA reporting to Management
Ensures that all phases of desktop support are properly coordinated, monitored, tracked, and resolved
Ensures that security procedures are implemented and enforced
Oversees updates to asset records

Fulltime

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Team Lead, Managed Services Client Service Desk

Job Description

Job Responsibility

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Team Lead, Managed Services Client Service Desk

Team Lead, Managed Services Client Service Desk

Team Lead, Managed Services Client Service Desk

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Team Lead – Managed Services and TAC (Support) Services

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Tier 2 - Service Desk Team Lead

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