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Team Lead IT Support

westwing.com Logo

Westwing Group SE

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Location:
Germany , Munich

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As Team Lead IT Support, you will play a key role in ensuring seamless day-to-day operations across our hybrid IT landscape. You will lead a team that is responsible for the tools and infrastructure enabling productivity across our offices, warehouses and retail stores. With a passion for automation, collaboration and continuous improvement, you will help shape the digital employee experience at Westwing while ensuring security, scalability and operational excellence.

Job Responsibility:

  • Act as technical escalation point for complex or non-standard IT issues
  • Lead, coach and foster strong collaboration within your IT support team
  • Ensure proper user accounts onboarding, access management, role changes and offboarding
  • Coordinate task allocation, workflows and operational coverage to ensure continuous IT and SaaS product support, covering access management and routine operational requests via IT service desk web portals
  • Support Atlassian Jira Service Management and Confluence, including service desk setup, request type configuration, automation rules and space creation
  • Identify and promote opportunities for automation and AI-assisted workflows to streamline IT and SaaS support operations
  • Implement improvements and solutions related to IT support based on business needs, in close collaboration with IT Administrators, Network Engineers and IT Security Specialists
  • Promote technology and process standardisation across IT support operations and ensure adherence to standards and access control models
  • Conduct ad-hoc operational reporting, including insights, plans and recommendations
  • Review IT asset software and hardware inventory and spare or stock levels across country locations
  • Support procurement of IT infrastructure and workplace technology for company locations

Requirements:

  • Experience as Technical Lead, IT Administrator or System Analyst for 3 to 5 years
  • Completed education in IT or related field
  • Direct experience administering Atlassian Cloud (Jira Service Management and Confluence), including service desk and space configuration
  • Hands-on experience with Microsoft and Google workplace hybrid/SaaS ecosystems
  • Practical experience managing identity and access management across multiple SaaS platforms
  • Solid understanding of IT infrastructure, networking, and security fundamentals
  • Highly organised with strong prioritisation and documentation skills
  • Excellent analytical, problem-solving and communication skills
  • Capacity to travel sporadically to EU company locations
  • Fluency in written and spoken English
What we offer:
  • A high-performance culture built on trust, feedback and collaboration
  • An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone
  • A flexible hybrid setup with ideally 3 office days per week
  • A competitive compensation package including salary, benefits, and equity
  • 30 days of paid holiday
  • A beautiful, centrally located, dog-friendly office with inspiring spaces, a sunny terrace, and good food
  • Exclusive discounts - 40% off Westwing Collection, 20% off third-party brands, 10% Family & Friends discount, plus special-occasion vouchers
  • Wellbeing support through mental health resources, sports memberships, and preventive care
  • Sustainable mobility options with discounted public transport and JobRad
  • Support for working parents, including our on-site Westwing Wichtel daycare and a partnership with multilingual provider Elly & Stoffl
  • One annual Social Impact Day to give back to a cause you care about
  • Team rituals that celebrate results and togetherness - from Summer & Winter Parties to Oktoberfest

Additional Information:

Job Posted:
January 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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