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Team Lead - Inside Sales

United Kingdom, Kingston upon Hull · Job Posted March 02, 2026
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Job Description

Working in a fast-paced environment, the Team Lead is responsible for driving team performance in the sale and renewal of data and license subscriptions to increase revenue growth and achieve sales targets. This role combines individual contribution with team leadership. You will lead by example, ensuring the team is knowledgeable about the full range of solutions available and can clearly articulate features, benefits, and pricing to prospective and existing customers. You will support your team in understanding and probing customer requirements to match appropriate solutions to customer needs. The Team Lead oversees the renewals lifecycle across the team, ensuring customers receive timely and accurate quotations and that processes are effectively managed through to invoicing.

Job Responsibility

  • Lead, motivate, and support a team of Inside Sales Managers focused on subscription renewals
  • Provide regular coaching, feedback, and development to improve sales capability and negotiation skills
  • Monitor individual and team performance against renewal and revenue targets
  • Support onboarding and training of new team members
  • Act as an escalation point for complex renewals and negotiations
  • Oversee the renewal and negotiation of subscription contracts across the team
  • Ensure renewal opportunities are managed proactively to maximize retention and revenue growth
  • Partner closely with New Business Sales Teams to identify and drive upsell opportunities
  • Support key or strategic renewal accounts where required
  • Ensure subscription renewal activities are processed accurately and in line with defined processes and systems
  • Monitor the accurate and timely tracking of renewal performance and retention data
  • Review reporting metrics and provide insights to Sales Management
  • Drive CRM compliance and data accuracy within the team
  • Work with global teams to align processes and establish pricing guidelines
  • Communicate field feedback, customer trends, and renewal risks to leadership
  • Support initiatives to improve efficiency, retention, and customer experience

Requirements

  • Proven track record of success in meeting or exceeding sales targets, particularly in renewals or subscription-based environments
  • Previous experience mentoring, coaching, or informally leading others preferred
  • Strong communication skills, both written and verbal
  • Excellent negotiation and customer relationship skills
  • Strong time management and organizational abilities
  • Detail-oriented with the ability to manage deadlines in a fast-paced environment
  • Comfortable working with data, reporting tools, and CRM systems

What we offer

  • Uncapped commission scheme
  • Benefits across health, finances, fitness, travel, tech and more

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