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Adyen is looking for an experienced and motivated leader to join our Professional Services Team to lead a team of Implementation Engineers in North America. You will join a group of peers to propel our Implementation Team to new heights, setting the standard in the industry. This position is based out of our Chicago office.
Job Responsibility
Lead a team of implementation managers to deliver a great customer experience and get customers live efficiently, with robust integrations that scale well
Act as a sparring partner and escalation layer for the team of implementation managers, helping to navigate complex projects and technical challenges
Create an inspiring and collaborative team environment with an open communication and feedback culture
Scaling up the team while preserving the Adyen formula and ensuring our unique culture is fostered
Ambassador of change
help lead the charge of new initiatives
Drive continuous improvement, understanding what works today and leveraging ideas and insights to make the process better
Collaborate with cross functionality and drive initiatives to develop the (global) IM organization
Help define and execute strategic initiatives with the goal of advancing our function's OKRs
Requirements
Experienced in building and managing a team of implementation managers, technical consultants or solution engineers (at least 2 years)
this will include coaching, setting goals and objectives and training the team
Experienced with integration projects within a large global company working in professional services, finance, retail or general technology
A proven track record of helping to drive global process change, setting up tools and procedures so that Adyen continues to be successful from an operational perspective
Understand the dynamics of working in a global organization
Able to develop effective relationships with global teams to collaborate on projects, adapting to international time constraints where appropriate
Clear understanding of the challenges of global commerce and the various components and dependencies that are required for a client to be successful across different regions