Team Lead, Implementation, Southeast Asia & India Job at Adyen (Singapore)

Job Description

As Team Lead, Implementation, Southeast Asia & India, you will be based in our Singapore office, leading and growing a high-performing team of Implementation Engineers across our offices in Singapore and Bangalore. You’ll combine strong people leadership with technical depth to ensure our customers launch quickly and sustainably, with robust and scalable integrations, while also driving continuous improvement across the broader APAC and global Implementation function.

Job Responsibility

Lead & define success: Set direction and strategy for Implementation in South East Asia & India, aligned to long-term regional and global priorities
Drive implementation excellence by ensuring customers go live efficiently with scalable, production-grade integrations
Coach and develop your team through clear goals, frequent feedback, mentoring, and performance management
Be the escalation layer and sparring partner for complex technical projects, stakeholder management, and customer outcomes
Foster an inspiring, feedback-driven culture that reflects the Adyen Formula and raises the quality bar as the team scales
Deliver results & scale impact: Deploy talent to the highest-impact work, balancing customer outcomes, learning opportunities, and business priorities
Act as a process multiplier, improving tooling, ways of working, and delivery velocity, favoring long-term solutions over quick fixes
Partner cross-functionally (Sales, Account Management, Product, Support, and Ops) to remove blockers and improve end-to-end customer experience
Contribute to global initiatives that improve the scale, consistency, and quality of Implementation across regions.

Requirements

3+ years of people leadership experience, managing Implementation Engineers, Technical Consultants, or similar technical delivery teams
Proven ability to hire, retain, and develop top talent, including making tough calls to maintain a high quality bar
You build strong, inclusive teams and lead beyond your direct scope to strengthen culture and collaboration
Proven track record of working cross-functionally with Account Management, Sales, Tech (Product and Engineering), Support, and other Operations teams to ensure cohesive merchant experiences
The ability to foster strong cross-team collaboration, partnering seamlessly across Adyen to remove blockers, align on goals, and provide an exceptional, end-to-end customer experience
Hands-on experience delivering complex integration projects in enterprise environments (payments/fintech preferred)
Track record of driving operational improvements, process changes, tooling, and scalable methodologies
Comfortable and effective operating in a global organization, collaborating across time zones and cultures
Fluent in English (written and spoken)
This role is based in Singapore and expects strong in-person collaboration (office first). The role will also require traveling to India occasionally to spend time with the team and key stakeholders in Bangalore and/or Mumbai.

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Team Lead, Implementation, Southeast Asia & India

Job Description

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