Team Lead, Implementation, Greater China

• Set direction and strategy for Implementation in Greater China
• Drive implementation excellence by ensuring customers go live efficiently with scalable, production-grade integrations
• Coach and develop your team through clear goals, frequent feedback, mentoring, and performance management
• Be the escalation layer and sparring partner for complex technical projects, stakeholder management, and customer outcomes
• Foster an inspiring, feedback-driven culture
• Deploy talent to the highest-impact work, balancing customer outcomes, learning opportunities, and business priorities
• Act as a process multiplier, improving tooling, ways of working, and delivery velocity
• Partner cross-functionally (Sales, Account Management, Product, Support, and Ops) to remove blockers and improve end-to-end customer experience
• Contribute to global initiatives that improve the scale, consistency, and quality of Implementation across regions

• 3+ years of people leadership experience, managing Implementation Engineers, Technical Consultants, or similar technical delivery teams
• Proven ability to hire, retain, and develop top talent
• Hands-on experience delivering complex integration projects in enterprise environments (payments/fintech preferred)
• Track record of driving operational improvements, process changes, tooling, and scalable methodologies
• Comfortable operating in a global organization, collaborating across time zones and cultures
• Fluency in Mandarin and English (written and spoken) is required

Cantonese is considered an advantage