Team Lead/Head of UK Operations Job at Westwing Group SE

Job Description

As a Team Lead/Head of UK Operations, you will take ownership of our fulfillment and logistics operations, ensuring that our UK supply chain delivers exceptional service, efficiency, and scalability. You will manage the strategic and operational relationship with our third-party logistics (3PL) partner, drive performance across warehouse and delivery operations, and continuously optimise KPIs such as inbound, outbound, inventory accuracy, and lead times. By translating demand trends and growth plans into actionable plans, you will ensure smooth operations, strong peak performance, and an excellent customer experience. In addition, you will ensure operational compliance with statutory and governance requirements and assist in representing the company in relevant legal and regulatory matters. This is a permanent position based in the United Kingdom with regular onsite presence and travel.

Job Responsibility

Manage the operational relationship with our UK-based 3PL fulfillment partner, acting as the key point of contact and ensuring alignment with business objectives, contractual agreements, and Westwing standards
Monitor and continuously optimise warehouse SLAs and KPIs (inbound, outbound, inventory accuracy, lead times, capacity utilisation), driving structured performance management through regular business reviews and data-driven improvement initiatives
Drive the setup, optimisation, and scaling of last mile and line haul operations in the UK, ensuring service quality, cost-efficiency, operational resilience and long-term scalability
Translate demand trends, seasonality, and growth plans into proactive capacity and resource planning to ensure fulfillment readiness and smooth peak execution
Align cross-functionally with Logistics, Planning, Customer Experience, Tech, and Finance to resolve operational challenges and improve the end-to-end customer journey
Ensure full compliance with Westwing’s operational standards, inventory governance, reporting accuracy, and financial alignment at the 3PL site
Implement structured reporting, dashboards, and escalation frameworks, enabling data-driven decision-making and early risk mitigation, leveraging AI where beneficial
Conduct regular onsite audits and partner reviews, identifying improvement opportunities and strengthening relationships with logistics partners and carriers

Requirements

Degree in supply chain management, logistics, business administration, or a related field
5+ years of experience in logistics, fulfillment, or supply chain management, ideally within a fast-paced eCommerce or retail environment
Proven experience managing 3PL providers, including SLA governance, contract management, and performance improvement initiatives
Strong understanding of UK last mile and line haul logistics networks, including carrier management and cost-performance trade-offs
Analytical and data-driven mindset with the ability to translate operational data into clear priorities and measurable improvements
A high level of ownership with a hands-on, team-oriented approach, with the ability to support leadership, take responsibility for key operational areas, and drive improvements in a dynamic, scale-up environment
Excellent stakeholder management and communication skills in a cross-functional and international setup
Willingness to travel regularly (30-40% on average, scaling up to 80% during peak seasons and for onboarding)

What we offer

Flexible working mode
25 days of paid holiday to rest, recharge, and come back ready to create plus paid special leave days
Exclusive discounts - 40% off Westwing Collection, 20% off third-party brands (each on non-reduced items), 10% Family & Friends discount, plus special-occasion vouchers
Wellbeing support through mental health resources and private health insurance
Enhanced employer pension contributions and enhanced SSP regulations

Westwing Group SE - All Job Offers

Select Country

Team Lead/Head of UK Operations

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Team Lead/Head of UK Operations

Site Supervisor / Foreman

Biq (Built In Quality) Operator

Forklift Operator

Senior Manufacturing Engineer

Classroom Cover Teacher

Casual Supply Teacher

Long-Term Supply Primary Teacher

Long-Term Supply Primary Teacher

Our AI answers in your language