CrawlJobs Logo

Team Lead, Global Scale

confluent.io Logo

Confluent

Location Icon

Location:
Brazil , Sao Paulo

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Team Lead, Global Scale is a pivotal leadership role responsible for maximizing customer value across the entire customer journey—from initial technical acquisition and enablement through to long-term retention and expansion. You will lead a team consisting of Solutions Engineers (SEs) and Customer Success ICs (CSMs). This role requires a unique blend of technical expertise, operational discipline, customer orientation and people leadership. You will be accountable for developing talent, shaping team strategy, driving operational excellence in service delivery, and ensuring our customers achieve sustained success with Confluent. This position is a critical driver in realizing Confluent’s opportunity by scaling our technical and customer-facing engagement models into the LATAM market.

Job Responsibility:

  • Recruit, onboard, and develop a high-performing team spanning both technical pre-sales (SE) and post-sales success (CSM) disciplines
  • Provide regular coaching, mentoring, and performance management to foster technical depth, consultative skills, customer-centric behaviors, and retention-focused mindset across the team
  • Champion a culture of learning, collaboration, technical excellence, and humility, ensuring alignment with Confluent’s core values
  • Set clear objectives and KPIs aligned with global business goals for both acquisition and retention
  • track and report on team and individual performance
  • Partner closely with cross-functional stakeholders (Sales, Product, Engineering, and Support) to drive aligned post-sales accountability, maximize customer impact, and advocate for customer needs internally
  • Identify, drive, and implement continuous improvement initiatives in internal processes, customer engagement practices, and service delivery to improve efficiency and scale
  • Develop and maintain technical expertise in Confluent technologies, Apache Kafka, Flink, cloud architectures, and distributed systems across the entire team
  • Support the team's ability to deliver advanced demos, workshops, and thought leadership content to prospective, new, and existing customers, ranging from developers to C-level executives
  • Player/coach: Deliver customer-facing engagements as needed across the lifecycle. Step in as the senior technical resource for complex, high-risk, or deals that require leadership attention

Requirements:

  • 6+ years of relevant experience in Solutions Engineering, Software Development, Data/Cloud/Infrastructure Architecture, or Customer Success leadership
  • 2+ years in a people management or technical leadership role, ideally managing diverse technical and customer-facing roles
  • Proven track record of hiring, developing, and leading technical teams in high-growth or matrixed organizations
  • Strong awareness of real-time streaming solutions with Apache Kafka, Flink, or similar technologies
  • Expertise in modern cloud architectures (IaaS, PaaS, SaaS), container orchestration (e.g., Kubernetes), and CI/CD tooling
  • Strong customer-centric mindset with awareness of the customer journey framework and the ability to prescribe ideal outcomes and guide customers along the path
  • Exceptional ability to thrive in a fast-paced, high-growth, dynamic environment, bringing a catalyst quality to shaping a "one team" collaborative atmosphere
  • Experience in contract negotiation and providing timely, mutually beneficial recommendations (a strong plus)
  • Fluency in English is a requisite

Nice to have:

Experience in contract negotiation and providing timely, mutually beneficial recommendations

What we offer:
  • Remote-First Work
  • Robust Insurance Benefits
  • Flexible Time Away
  • The Best Teammates
  • Experience Ambassadors
  • Open and Honest Culture
  • Well-Being and Growth

Additional Information:

Job Posted:
January 01, 2026

Work Type:
Remote work
Icon
Confluent - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Team Lead, Global Scale

Enterprise Deal Operations Team Lead, Scaled Deal Support

This is a remote position requiring location in the Philippines. The role focuse...
Location
Location
Philippines , Manila
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BS/BA in Business, Finance/Accounting, Economics, or a related discipline
  • Minimum 3+ years of experience in any of the following: Knowledge Management, Deal Desk, Order Management, Sales Contract Support, Deal Management, Sales Quoting Support, or Revenue Operations
  • At least one year in a people management role in an operations function
  • Ownership for resolving sales cycle issues related to quoting, document control, document assembly, signatures, and provisioning
  • Must have a working knowledge of Confluence and sales service desk tools
  • Customer service background and experience balancing many support requests simultaneously
  • Must be willing to join video chats daily to support stakeholders, peers, management, customers, and partners.
Job Responsibility
Job Responsibility
  • Build and manage a global team of Enterprise Deal Associates responsible for managing the highest margin/volume transactions for Atlassian
  • Partner with Enterprise Deal Operations team members, including Enterprise Deal Managers, Team Leads, and Managers to streamline scope and understand areas of growth and improvement for this new Enterprise Deal Scaled Team
  • Use a strong background in B2B or B2C customer service, including high-volume email help desk and phone support to provide excellent customer support
  • Expertly voice your opinion to make things better and seek feedback
  • Support customers with billing, invoicing, and licensing questions and handle customer escalations
  • Build strong relationships with Account Executives and customers, and work collaboratively to provide and revise quotes that drive customer satisfaction
  • Improve support experience for Enterprise Deal Managers and customers by using feedback to enhance internal processes and automation.
What we offer
What we offer
  • Health coverage
  • Paid volunteer days
  • Wellness resources.
  • Fulltime
Read More
Arrow Right

Implementation Team Lead LATAM

As the Team Lead for Implementation in our LATAM region, you will be responsible...
Location
Location
Brazil , Sao Paulo
Salary
Salary:
Not provided
adyen.com Logo
Adyen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of previous people leadership experience in managing Implementation analysts, Technical Consultants, or Technical Project analysts, including coaching, goal setting, and performance management
  • A proven ability to hire and retain top talent, actively grow high-potential talent, and maintain a high quality bar
  • Experienced with complex integration projects within a large global setting (e.g., professional services, finance, retail, or general technology)
  • A proven track record of helping to drive global process change, setting up tools, procedures, and methodologies to ensure operational success at scale
  • Possess a clear understanding of the dynamics and challenges of working in a global organization
  • Clear understanding of the challenges inherent in global commerce and the various technical and operational dependencies required for a large client to be successful across different regions
  • You have a fluent level of Portuguese and English, both written and spoken
  • Availability to work 3 days in person on Morumbi/SP
Job Responsibility
Job Responsibility
  • Set a clear direction for your team that aligns with the long-term goals LATAM, the Americas and the global Implementation Engineering function
  • Serve as the operations liaison for the President and LATAM leadership team, helping to ensure LATAM operations are aligned with global direction and acting as a voice of Ops and a key change management agent
  • Serve as a very strong communicator, able to synthesize the complex needs of the region and your team, and effectively translate these requirements to Product and Ops leadership stakeholders
  • Lead your team to deliver a world-class customer experience, ensuring customers go live efficiently with robust, scalable integrations
  • Act as a final point of technical escalation, providing guidance and deep technical expertise to help Implementation analysts navigate the most complex projects and integrations
  • Define clear performance expectations with each team member and effectively communicate the "why" behind strategic decisions and priorities to ensure alignment with Company & Operations goals
  • Strategically deploy the best people on the most impactful, needle-moving customer projects
  • Act as a multiplier for your team, leveraging your skills and experience to bring out the best in those around you
  • You will add processes that accelerate delivery, remove those that slow the team down, and champion long-term solutions over quick fixes
  • Foster an environment of autonomy, ownership, and accountability, empowering team members to drive their own results
Read More
Arrow Right

Team Lead - Pool Account Management

As the Team Lead of Account Management Pooled, your role and responsibilities wi...
Location
Location
Germany , Berlin
Salary
Salary:
Not provided
adyen.com Logo
Adyen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in a customer-facing B2B role, preferably Account Management, Customer Success and/or Sales
  • Team leadership experience is a plus, but experience in mentoring, coaching, or developing others is equally valued
  • You have owned commercial targets: proven commercial edge, strong negotiation skills, good judgment, and consultative acumen
  • Strong leadership and interpersonal skills: you listen, show empathy, communicate effectively, and can convince when needed
  • Fluent in both German and English
  • You bring positive energy, and you’re not afraid to use humor to keep the work enjoyable and the team connected
  • You like thinking big picture and at scale, and you want to help shape our AM service level proposition
  • You have a genuine interest in and technical aptitude for our products and industry
  • You understand the importance of DEI and actively integrate it into your decision-making
  • You bring experience in hiring processes and identifying talent
Job Responsibility
Job Responsibility
  • Team management: You are lucky to start with a great team and they deserve a leader committed to helping them grow and give their best. You will coach, support, balance workload, and keep the work fair and fun. You’ll create and maintain an inspiring and collaborative team environment with open communication and a strong feedback culture
  • Commercial target ownership and delivery: Targets are annual and achieved at team level, ensuring each member contributes at an individual level
  • Drive scalability initiatives and projects: Together with other global AM Leads, strengthen efforts towards automation, smarter usage of commercial tools, and "Account Management at scale" to achieve higher productivity and increased customer satisfaction
  • Lead the day-to-day: Step in when needed, whether on operational tasks, merchant escalation calls, or critical negotiations
  • Hire, develop, and retain diverse talent: The team will keep growing to support Adyen’s commercial and strategic ambitions
  • Align and collaborate with internal teams: Work closely with Marketing, Sales, Partnerships, Account Management, and Operations to provide outstanding customer experiences
  • Fulltime
Read More
Arrow Right

Global Partner Experience Lead

The Global Partner Experience Lead is a critical, high-visibility role responsib...
Location
Location
United States , McLean
Salary
Salary:
Not provided
appian.com Logo
Appian Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree in a related field
  • 7+ years of progressive experience in Partner Enablement, Channel Sales Strategy, or Field Enablement within a high-growth SaaS or Enterprise Software company
  • 3+ years in a leadership role responsible for a global or centralized enablement function
  • Proven track record of designing, launching, and scaling complex global partner enablement programs (Onboarding, Certification, Tiered Requirements, Leveraging AI to Scale)
  • Expertise in Partner Lifecycle Mapping and translating partner needs into high-impact enablement programs
  • Deep familiarity with LMS/Partner Portal/AI technologies and content management best practices (taxonomy, version control, Personalization, Scale)
  • Exceptional leadership and communication skills, with the ability to lead, influence, and drive alignment across functional teams (Sales, Product, Services) in a dotted-line reporting structure across teams
  • Demonstrated ability to use data (KPIs, PSAT, Content Utilization) to measure program effectiveness and drive continuous improvement
Job Responsibility
Job Responsibility
  • Strategy & Governance: Define the global Partner Experience & Enablement Charter, mission, and operating model. Establish and lead the Partner Enablement Council (PEC), managing the centralized strategy with decentralized content ownership
  • Partner Experience (PX) Design: Design and continuously map the partner's complete lifecycle and enablement journey (from recruitment to advanced competency). Ensure a unified, world-class digital experience through the Partner Portal/LMS and drive the adoption of new enablement technologies
  • Program Ownership: Design and manage foundational global programs, including the Global Partner Onboarding curriculum, the strategic Certification Frameworks tied to partner tiers, and the annual "Train-the-Channel" summit
  • Content Curation & Publishing: Own the centralized content taxonomy, version control, and publishing process. Act as the final quality gate to ensure all partner-facing content is accurate, consistent, and relevant
  • Metrics & Reporting: Own the top-level Enablement KPIs. Implement the reporting framework and regularly communicate partner experience impact and performance metrics to senior leadership and the Partner Channel organization
What we offer
What we offer
  • Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires
  • Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education
  • Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company
Read More
Arrow Right

Manager, Global Enterprise Implementation

The Manager, Global Enterprise Customer Implementations is responsible for leadi...
Location
Location
United States , San Francisco
Salary
Salary:
145000.00 - 170000.00 USD / Year
cultureamp.com Logo
Culture Amp
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience leading global or multi-regional teams in a customer-facing, implementation, or professional services environment
  • Demonstrated success in driving operational excellence, process standardization, and innovation at scale
  • Strong project management skills, with a track record of delivering complex, multi-stakeholder projects on time and within budget
  • Deep understanding of enterprise customer needs, change management, and the SaaS implementation lifecycle
  • Experience with customer education, enablement, or training programs is highly desirable
  • Excellent communication, stakeholder management, and influencing skills
  • Ability to thrive in a fast-paced, ambiguous, and globally distributed environment
  • Customer-Centric
  • Innovative and Proactive
  • Collaborative Leader
Job Responsibility
Job Responsibility
  • Lead, coach, and develop a high-performing team of global Enterprise Implementation Managers, fostering collaboration and knowledge sharing across regions
  • Own the day-to-day operations of the global IM team, ensuring effective resource allocation, workload balancing, and delivery of customer projects on time and within scope
  • Coach and guide the Implementation Manager ICs on complex/unique customer needs while establishing a culture of creativity, tenacity, and a dedication to solving problems
  • Set clear goals and performance expectations for the team, aligned with global CX and business objectives
  • Run point on our customer escalation process, ensuring timely triage and resolution of escalations, in partnership with our Product Support leadership team
  • Own global capacity planning and workforce strategy, including hiring and coverage across timezones
  • Develop and execute a global strategy and operating rhythm for Enterprise Implementation, ensuring consistent, high-quality customer experiences across all regions
  • Establish and maintain global standards, best practices, and playbooks for implementation processes, documentation, and customer handoffs
  • Partner with regional CX Directors and cross-functional teams to align on priorities, share insights, and drive continuous improvement
  • Identify, evaluate, and implement new technologies, content, and business processes to drive greater efficiency, scalability, and customer value in the implementation journey
What we offer
What we offer
  • Employee Share Options Program
  • Programs, coaching, and budgets to help you thrive personally and professionally
  • Access to external providers for mental wellbeing and coaching support
  • Monthly Camper Life Allowance
  • Team budgets dedicated to team building activities and connection
  • Intentional quarterly wellbeing pauses
  • Extended year-end breaks
  • Excellent parental leave and in work support program available from day 1
  • 5 Social Impact Days a year
  • MacBooks for you to do your best & a work from home office budget
  • Fulltime
Read More
Arrow Right

Manager, Global Enterprise Implementation

The Manager, Global Enterprise Customer Implementations is responsible for leadi...
Location
Location
United States , Chicago
Salary
Salary:
145000.00 - 170000.00 USD / Year
cultureamp.com Logo
Culture Amp
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience leading global or multi-regional teams in a customer-facing, implementation, or professional services environment
  • Demonstrated success in driving operational excellence, process standardization, and innovation at scale
  • Strong project management skills, with a track record of delivering complex, multi-stakeholder projects on time and within budget
  • Deep understanding of enterprise customer needs, change management, and the SaaS implementation lifecycle
  • Experience with customer education, enablement, or training programs is highly desirable
  • Excellent communication, stakeholder management, and influencing skills
  • Ability to thrive in a fast-paced, ambiguous, and globally distributed environment
  • Customer-Centric
  • Innovative and Proactive
  • Collaborative Leader
Job Responsibility
Job Responsibility
  • Lead, coach, and develop a high-performing team of global Enterprise Implementation Managers
  • Own the day-to-day operations of the global IM team, ensuring effective resource allocation, workload balancing, and delivery of customer projects on time and within scope
  • Coach and guide the Implementation Manager ICs on complex/unique customer needs
  • Set clear goals and performance expectations for the team
  • Run point on our customer escalation process
  • Own global capacity planning and workforce strategy
  • Develop and execute a global strategy and operating rhythm for Enterprise Implementation
  • Establish and maintain global standards, best practices, and playbooks for implementation processes
  • Partner with regional CX Directors and cross-functional teams
  • Identify, evaluate, and implement new technologies, content, and business processes
What we offer
What we offer
  • Employee Share Options Program
  • Programs, coaching, and budgets to help you thrive personally and professionally
  • Access to external providers for mental wellbeing and coaching support
  • Monthly Camper Life Allowance
  • Team budgets dedicated to team building activities and connection
  • Intentional quarterly wellbeing pauses
  • Extended year-end breaks
  • Excellent parental leave and in work support program available from day 1
  • 5 Social Impact Days a year
  • MacBooks for you to do your best & a work from home office budget
  • Fulltime
Read More
Arrow Right

Vice President, Sales Engineering

The Vice President of Sales Engineering will lead Axon’s global team of technica...
Location
Location
United States , Boston
Salary
Salary:
228750.00 - 366000.00 USD / Year
axon.com Logo
Axon
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 12+ years in technical sales, pre-sales, or solution engineering roles
  • at least 5 years leading global or enterprise teams
  • proven experience scaling and operationalizing a high-growth, global sales engineering organization
  • strong technical understanding of cloud architecture, integrations, SaaS platforms, and data security
  • excellent communication, executive presence, and storytelling skills
  • able to translate complex technology into customer value
  • demonstrated success leading a globally diverse team
  • passion for Axon’s mission to protect life, accelerate justice, and build safer communities
Job Responsibility
Job Responsibility
  • Lead and scale a global Sales Engineering organization that delivers technical excellence and drives revenue growth
  • partner with Sales, Product, and Customer Success to align pre-sales technical strategy with Axon’s global business objectives
  • define and implement standardized technical discovery, solution design, and proposal processes that ensure consistency, speed, and quality
  • build, mentor, and empower high-performing regional and functional leaders across the sales engineering org
  • partner with Product and Engineering teams to represent customer feedback and inform product roadmaps
  • develop enablement programs, demo environments, and proof-of-concept assets that articulate the value of Axon’s connected ecosystem
  • drive executive-level customer engagements and strategic presentations showcasing Axon’s innovation and impact
  • measure team success through clear KPIs tied to sales velocity, technical win rates, and customer satisfaction
What we offer
What we offer
  • Competitive salary and 401(k) with employer match
  • discretionary paid time off
  • paid parental leave for all
  • medical, dental, and vision plans
  • fitness programs
  • emotional & mental wellness support
  • learning & development programs
  • snacks in our offices
  • Fulltime
Read More
Arrow Right

VP, Global Field Operations

PagerDuty is seeking a VP, Global Field Operations to join the team. This role i...
Location
Location
United States
Salary
Salary:
Not provided
https://www.pagerduty.com Logo
PagerDuty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 15+ years of experience in sales, revenue, or GTM operations with senior leadership experience (3rd line+) in growth companies
  • mix of public/private SaaS industry experience with company revenues of $500M+, ideally in a Rule of 40 environment
  • demonstrated experience as a strategic thought leader, driving transformative global strategies and optimization initiatives to align sales and customer success motions and processes with revenue goals.
  • demonstrated experience leading and scaling global teams with proven ability to attract, develop, and retain top talent
  • strong financial acumen and expertise in sales planning, processes, and management methodologies across different segments and geographies
  • very confident with Salesforce.com CRM and data-driven approach to business analysis, visualization, decision-making, highly effective communication and cross-functional collaboration skills with the ability to influence executives and gain consensus across stakeholders
Job Responsibility
Job Responsibility
  • Lead a global team across regional operations, centralized global operations, sales strategy and planning, and sales enablement
  • establish scalable Revenue Operations, including pricing and deal support, quote-to-cash optimization, and technology deployment to enhance productivity
  • lead sales, partner, and customer success strategy development and annual planning cycles, prioritizing strategic initiatives and ensuring alignment with company financial plans and objectives
  • design and implement territory planning, capacity modeling, and target assignment using market insights, propensity models, and industry benchmarks to optimize field organization performance
  • partner with sales and customer success leadership and finance to design, implement, and monitor compensation plans that drive organizational priorities and healthy attainment levels
  • develop reporting and analytics that provide actionable insights for management decision-making and measurable impact on field effectiveness
  • support sales and customer success operating rhythm and management discipline, including forecasting, pipeline management, QBRs, and quarterly board reporting
  • deliver enablement programs in partnership with sales and customer success leadership, to ensure our customer-facing teams are equipped to sell and support our diversifying product portfolio
  • build and scale high-engagement global teams while maintaining effective field communication programs and vendor/contract management
What we offer
What we offer
  • Competitive salary
  • comprehensive benefits package
  • flexible work arrangements
  • company equity
  • ESPP (Employee Stock Purchase Program)
  • retirement or pension plan
  • generous paid vacation time
  • paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
  • Fulltime
Read More
Arrow Right
Welcome to CrawlJobs.com –
Your Global Job Discovery Platform
At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Poland Jobs Ireland Jobs Germany Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy