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Team Lead, Global Live Operations

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DoorDash

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Location:
United States , Tempe

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Team Lead on the Global Live Operations team, you will manage a small team of Specialists responsible for executing structured, real-time workflows that support DoorDash’s logistics operations. This is a highly execution-focused, player-coach role. You will oversee daily operations, ensure workflows are completed accurately and consistently, and step in directly when needed—especially during high-impact events or when coverage is limited. You will maintain a high bar for performance, reinforce consistent execution of playbooks, and address issues in real time. You will be managing performance in a high-volume, repetitive workflow environment where consistency and attention to detail are critical. Success in this role requires strong prioritization, attention to detail, and the ability to lead a team operating in a fast-paced, shift-based environment. You will report to an S&O Associate Manager.

Job Responsibility:

  • Manage team’s execution of recurring workflows that support delivery quality and marketplace health
  • Step in to execute workflows directly during peak periods, complex situations, or when coverage is limited
  • Ensure consistent, high-quality execution of manual workflows by implementing checks, audits, and processes/systems to reduce errors
  • Monitor team performance and address gaps through direct, data-driven feedback and performance management
  • Act as point of escalation during operational disruptions (e.g., weather, holidays), making timely decisions under pressure
  • Set clear priorities across competing tasks and ensure ownership is defined so nothing falls through the cracks
  • Identify opportunities to reduce errors, improve efficiency, and enhance workflows through better tooling or automation
  • Communicate clearly with cross-functional partners and support new workflows or operational initiatives

Requirements:

  • 3–5 years of experience, with at least 1+ years managing hourly, shift-based, or support teams in high-volume environments (e.g., logistics, customer support, marketplaces)
  • Hands-on operator comfortable stepping in to execute work
  • Highly detail-oriented with experience improving accuracy in repetitive or process-driven work
  • Experience managing structured, process-driven work where accuracy and consistency are critical
  • Comfortable operating in fast-paced, time-sensitive environments and making real-time decisions with limited information
  • Confident holding a high bar and having direct, sometimes difficult performance conversations
  • Strong organizational and prioritization skills, able to manage multiple workflows simultaneously
  • Communicates clearly and effectively with team and cross-functional partners
  • Comfortable working with spreadsheets (Excel or Google Sheets) and using data to identify trends or issues
  • Willing to work a flexible schedule, including weekends and holidays, to support a 24/7 operation

Nice to have:

SQL

What we offer:
  • Premium healthcare
  • Wellness expense reimbursement
  • Paid parental leave

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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