Team Lead, Global Live Operations

• Manage team’s execution of recurring workflows that support delivery quality and marketplace health
• Step in to execute workflows directly during peak periods, complex situations, or when coverage is limited
• Ensure consistent, high-quality execution of manual workflows by implementing checks, audits, and processes/systems to reduce errors
• Monitor team performance and address gaps through direct, data-driven feedback and performance management
• Act as point of escalation during operational disruptions (e.g., weather, holidays), making timely decisions under pressure
• Set clear priorities across competing tasks and ensure ownership is defined so nothing falls through the cracks
• Identify opportunities to reduce errors, improve efficiency, and enhance workflows through better tooling or automation
• Communicate clearly with cross-functional partners and support new workflows or operational initiatives

• 3–5 years of experience, with at least 1+ years managing hourly, shift-based, or support teams in high-volume environments (e.g., logistics, customer support, marketplaces)
• Hands-on operator comfortable stepping in to execute work
• Highly detail-oriented with experience improving accuracy in repetitive or process-driven work
• Experience managing structured, process-driven work where accuracy and consistency are critical
• Comfortable operating in fast-paced, time-sensitive environments and making real-time decisions with limited information
• Confident holding a high bar and having direct, sometimes difficult performance conversations
• Strong organizational and prioritization skills, able to manage multiple workflows simultaneously
• Communicates clearly and effectively with team and cross-functional partners
• Comfortable working with spreadsheets (Excel or Google Sheets) and using data to identify trends or issues
• Willing to work a flexible schedule, including weekends and holidays, to support a 24/7 operation

SQL

• Premium healthcare
• Wellness expense reimbursement
• Paid parental leave