Team Lead Gbs H2r & Payroll

• Manage a team between 4 up to max. 15 people, ensuring full responsibility for team performance and execution in accordance with defined KPI‘s and Stream strategy
• Ensure team’s management including, coaching, training, motivation and performance appraisal guidance, identifying improvement opportunities and implementing development action plans
• Support and actively participate in the recruiting process for own team
• Actively participate in the Employee Life Cycle, contributing with relevant inputs both to the management and the HR Team
• Prepare and support new team members functional onboarding and integration in the team and company culture
• Ensure good relationships with stakeholders and the global functional Team on a proactive basis as well as crossfunctional stakeholders and monitor customer
• Supervise the daily operations by adhering to the defined SLAs and ensuring that the team KPIs are maintaned, achieved an reported correctly and on a timely manner
• Handle escalations by providing support in resolution of complaints and issues, as needed
• Problem analyses and proposal or assessment of solutions, and respective implementation
• Ensure data quality and integrity across various systems and tools and perform quality check on the work output of the team
• Perform or ensure day-to-day and period end processing responsibilities are completed in accordance with internal standards (e.g. desktop procedures, Group Finance manual)
• Monitor of work requests and allocation (ticketing and e-mails)
• During transitions: Ensure the necessary preparation and organization to receive and include new tasks or new work

• University degree in Commerce/Business Administration/Finance/ Controlling or similar
• 5 plus years relevant work experience in the accounting / business area
• Proven work experience in people management / demonstrated ability to manage a medium-sized team
• Broad and deep theoretical understanding of job function
• Highly results driven and self-motivated team player
• People oriented and passionate about leadership
• Curious and growth mindset
• Continuous improvement mindset
• Strong problem solving and analytical skills
• Experience in a fast-paced environment, shared services or similar
• Solid business acumen
• Experience with SAP is preferential
• E2E process knowledge and respective interactions with other teams
• Ability to read, write and communicate in English in a business setting
• Ability to pay close attention to detail and high degree of customer orientation

Experience with SAP is preferential