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As the Team Leader for Executive Support, your role will be to lead a team of Executive Assistants who provide support to senior leadership across multiple regions. You will be the primary point of contact for in-country executives, understanding their needs and identifying new areas where executive support is required. Coaching and mentoring the team in best practices for executive assistance will be a key responsibility. You will also be responsible for identifying opportunities for process optimization and implementing improvements. Ensuring accurate capture of all activities to enable robust reporting will be essential. Finally, you will develop and maintain a secondary support system to cover annual and unplanned leave for the team.
Job Responsibility:
Lead and manage a team of Executive Assistants, providing guidance and support
Serve as the main point of contact for in-country executives, understanding their requirements and ensuring adequate executive support
Identify new areas where executive support is needed and allocate resources accordingly
Coach and mentor the team in best practices for executive assistance
Develop and implement standardized processes and procedures for executive support activities
Continuously evaluate and optimize workflows to improve efficiency and effectiveness
Ensure accurate and timely capture of all activities undertaken by the team for reporting purposes
Analyze data and prepare meaningful reports on team performance and critical metrics
Collaborate with other teams and stakeholders to align executive support services with organizational goals
Stay updated on industry trends and emerging technologies to enhance executive support capabilities
Foster a positive and supportive team culture, promoting collaboration and professional development
Conduct regular performance assessments and provide constructive feedback to team members
Coordinate coverage for annual and unplanned leave within the team to ensure continuity of support
Act as an escalation point for complex issues or challenges the team faces
Advocate for resources and tools needed by the team to carry out their responsibilities effectively
Foster strong relationships with internal stakeholders and executive assistants to facilitate seamless collaboration
Participate in hiring and onboarding processes for new team members
Continuously monitor and assess the team's performance, highlighting areas for improvement and implementing necessary changes
Requirements:
A bachelor's degree or equivalent experience is strongly preferred
At least 2-3 years of executive assistant experience supporting high-level executives
Proven ability to handle confidential information discreetly and diplomatically
Unflappable, flexible, and can overcome a learning curve quickly
Solid communication skills on multiple platforms and mediums (email, text, in-person, video calls, etc.)
Excellent presentation skills
Tech savvy and familiar with working in the Microsoft Office suite, Adobe Acrobat