Team Lead, Customer Support (DACH) Job at 3Shape (Kyiv)

Team Lead Customer Success - DACH

As Appinio continues to revolutionise and conquer the market research industry, ...

Location

Germany , Hamburg

Salary:

Not provided

Appinio

Expiration Date

Until further notice

Requirements

5+ years of Market research experience with in-depth methods and industry knowledge or similar experience in a related field/industry
3+ years of leadership experience with a proven track record in leading high-performing teams, particularly in significant turnaround or fast scale-up environments
experience in supporting and consulting B2B customers - ideally in market research agencies and providers, SaaS, management consulting, or advertising/communication
a high level of energy, focus, and drive, coupled with an ability to swiftly adjust to changing priorities and aspiration to create the best-in-class Customer Success function, aiming to make a significant impact in your role
a strong results focus, consistently achieving ambitious growth targets regularly
communicate confidently, clearly, and transparently in both German and English, facilitating seamless interactions across diverse teams and stakeholders

Job Responsibility

Lead, develop, and strategically recruit a high-performing team of 6-9 customer success managers in the DACH region, each overseeing a dedicated portfolio of up to 20 customers within a specific vertical
Prioritise coaching and empowerment for Customer Success Managers, fostering a culture of growth and continuous skill development to consistently elevate performance standards
Leverage a profound understanding of market research, innovative methodologies, and comprehensive knowledge of industry and market dynamics to comprehend customer needs and shape the future of the CS role
Innovate and refine processes, playbooks, and best practices by consistently exploring new strategies, technologies, and approaches to enhance the CS team's performance and elevate the overall customer experience
Collaborate with the Interim Head Of DACH and other team leads on developing and executing the overall vision and strategy in CS
Collaboratively drive the achievement of business and revenue objectives with your team and across markets collaborating with the local CS Teams

What we offer

Flexibility Policy - Our flexibility policy means there is no hard cap on the number of vacation days you can take
Temporary work from abroad - If you're based in the EU, you can work outside your country of residence for up to 180 days per year
All the hardware you need and your own MacBook
If you are located in Hamburg or Berlin, you'll get a Deutschland ticket or access to a mobility budget with the NAVIT app to get you to and from the office space
If you are located in Germany or Spain, you will have access to a Subsidised Urban Sports Club membership
In case you’re located in one of the cities where most of our fellow Appinioneers are (Hamburg, Berlin, Munich, London, Madrid, Barcelona, or New York), you can get access to our Co-working spaces

Fulltime

Director Distribution Operations and Customer Support

The Director of Distribution Operations and Customer Service is a strategic lead...

Location

Germany , Viernheim

Salary:

Not provided

Antech Diagnostics

Expiration Date

Until further notice

Requirements

Minimum Bachelors degree in Supply Chain Management, Operations, Business Administration or related field (MBA preferred)
10+year of experience in distribution, logistics and customer support, with 5 years in a leadership role
Experience in the medical device, diagnostics or life sciences industry
Strong knowledge of regulatory requirements
Proven track record of building scalable distribution networks and high performing customer service teams
Strong team leadership skills, with experience of managing multi-site or remote teams and leading in matrix
Strong data analysis and intepretation skills for operational metrics, customer support trends and inventory performance
Proficient in Excel, reporting tools, Power BI and digital collaboration platforms
Experience in designing and implementing SOPs, KPIs and scalable workflows
Fluency in German and English

Job Responsibility

Oversee end-to-end distribution operations, including warehousing, shipping, receiving, inventory control and order fulfillment in DACH countries, Belgium and France
Ensures compliance to GDP, FDA, ISO and other applicable standards
Develop and implement scalable logistics strategies to support growth, minimize costs and reduce lead times. Responsible for cost of logistic operations, including budgeting, cost control and reporting
Manage relationships with external partners, i.e. freight carriers, warehouse providers to optimize performance and service levels
Implement KPIs and metrics to monitor delivery performance, order accuracy and inventory integrity
Ensure recruitment, training and associate safety of warehouse staff
Lead the1st level and 2nd level customer support organization responsible for order processing, customer issue resolution, invoicing, product returns, repair and technical service
Establish KPIs and monitor service level and customer satisfaction
Enable design and execution of customer escalation protocols and feedback loops to drive service improvement
Ensure staffing, recruitment, training and engagement of customer service team, technician team

Fulltime

Customer Service Director

The Customer Service Director will be responsible for the overall operational ma...

Location

Germany

Salary:

Not provided

Arrive

Expiration Date

Until further notice

Requirements

A track record of delivering outstanding customer service at a senior management level
Extensive experience managing operational customer service teams
Proven management of contract SLAs at a senior management level
In-depth SME knowledge of customer service delivery within the sector
The ability to lead, motivate and manage high-performing Customer Service teams
Excellent written and verbal communication skills
Financial aptitude and an understanding of budgets and contract costs
A good level of core IT skills, specifically Microsoft Office and Google applications, including Word, Excel, PowerPoint and Visio
Highly developed time-management skills, including working to deadlines and a commitment to delivering on time and to the satisfaction of internal and external customers
Proven interpersonal skills and emotional intelligence

Job Responsibility

To deliver exemplary customer service, both individually and through the Customer Service team, including maintaining customer relationships and ensuring existing customers are keen to repeat business with us
Senior management of all Client Service Level Agreements. Providing the second escalation point for customers, including resolving queries escalated by the regional Service Managers and attending face-to-face meetings with clients
Identifying opportunities for continuous service improvements
To lead, develop and manage the Customer Service team, using appropriate accountable performance measures, training & development and team motivation
Support and advise other departmental managers as required. Contributing to effective interdepartmental communications and actively seeking to improve the quality of both products and services
To represent our business positively, take opportunities to build on our reputation within the DACH transport and parking market
Ensure that the Customer Service team are prepared and able to meet the future aspirations of the Arrive Business Units
Support the pre-sales teams in identifying and costing new business opportunities, utilising the established Customer Service team or identifying suitable service agents in new business markets
Seek to increase revenue, generate new opportunities, or extend existing arrangements
Be responsible for and accountable for the DACH Customer Service Profit and Loss accounts and for optimising the DACH BU service revenue intake and margins

Fulltime

New

Team Lead, Enterprise Sales DACH

Adyen provides payments, data, and financial products in a single solution for c...

Location

Germany , Berlin

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

An experienced senior leader capable of scaling the Sales organization and taking end-to-end ownership of the region's commercial success
Extensive experience working in an Enterprise B2B context where sales cycles are long (6-18 months) and the sales approach is high-touch and consultative
Deep commercial understanding of transactional business models
Experience in maintaining the most senior executive relationships at very large Enterprise prospects and helping close those deals
Data-driven in making decisions, setting goals, and driving success in the organization, while also embracing 'hands on' sales and qualitative metrics of success
Pragmatic way of working, high energy, has a creative mindset about dealmaking, manages & supports the team from the front lines and not from behind desk & reports
Experience in international collaboration and navigating a global organization
Empathetic leader that can affect change while also being firm on change management
Teamwork orientation, especially with other teams central to our mission such as Marketing, Account Management, and Operations
Full professional proficiency in English and German

Job Responsibility

Lead a part of our Sales Team across the DACH Region, reporting into the Head of Sales DACH
Scale the organization to meet our growth targets and to capture the demand of Adyen's platform across segments, verticals, and offerings
Get hands on involved in the largest, most strategic deals, managing executive relationships and helping the team get the deal over the finish line
Become a critical member of the DACH Management Team, working hand-in-hand with counterparts in Account Management, Marketing, Professional Services, and Product to achieve our mission in DACH
Be a purposeful and empathetic change agent, embracing the ways of selling that make Adyen unique and desirable to customers while also bringing a fresh perspective on how we can operate at scale

Fulltime

Sales Director DACH

Be part of our team in Viernheim, Germany and create the future together with us...

Location

Germany , Viernheim

Salary:

Not provided

Antech Diagnostics

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Marketing, Business Administration, or a related field (MBA preferred)
Minimum 8 years of progressive sales experience, including at least 3 years in a leadership role
Experience in medical devices, diagnostics, or healthcare industry preferred
Proven track record of achieving and exceeding sales targets in a matrix environment
Strong leadership and coaching skills with experience managing multi-site or remote teams
Excellent verbal and written communication skills
Strong analytical skills with the ability to interpret data and translate insights into action
Hands-on experience managing Sales P&L responsibilities
Proficiency in CRM systems (e.g., Salesforce), Excel, reporting tools, Power BI, and digital collaboration platforms
Experience in designing and implementing SOPs, KPIs, and scalable sales processes

Job Responsibility

Develop and execute a comprehensive sales strategy aligned with overall business objectives in the DACH region
Lead and manage the full sales lifecycle across laboratory services, in-house diagnostics, imaging devices, and software/connectivity solutions
Define, monitor, and achieve short- and long-term sales targets, budgets, and forecasts
Translate company strategy into annual, regional, and account-specific execution plans
Drive revenue growth, profitability, and continuous improvement of the Sales P&L, including cost management
Shape and evolve the go-to-market strategy to support future business growth
Lead strategic customer management, including customer segmentation, prioritization, and clustering
Build and maintain strong relationships with key customers, stakeholders, and business partners
Oversee customer negotiations and contract development
Ensure high customer satisfaction and retention in collaboration with product management, service, and support teams

What we offer

Development: The opportunity to learn, develop and take charge of your own career
Benefits: An industry competitive compensation package including generous benefits
Mars Five Principles: Commitment to our Purpose and our Five Principles
Work Environment: An inclusive environment where associates feel valued, supported and comfortable being themselves at work
An animal-friendly employer: Between video calls and meetings, our office dogs provide more well-being and motivation
Sustainability: We rely on environmentally friendly alternatives for our product packaging and feed our electricity via our in-house photovoltaic system

Fulltime

Team Lead Corporate Sales DACH

We are looking for a highly operational, people-centric, and emotionally intelli...

Location

Germany , Cologne

Salary:

Not provided

Staffbase

Expiration Date

Until further notice

Requirements

At least 5 years of experience in managing and owning complex B2B sales projects – ideally in software/SaaS sales
Several years of experience in sales leadership with strong coaching skills and the ability to develop people in communication and sales techniques
Strong closing abilities and a track record of consistently meeting or exceeding targets
Strong outbound mentality, advanced pitching skills and structured pipeline management
High emotional intelligence and strong ability to identify and understand customer needs
Previous collaboration with communication departments, IT, HR, and C-level decision-makers
Passion, humor and enthusiasm
Excellent communication and negotiation skills in German (C2) and business-proficient English skills

Job Responsibility

Coaching, developing, and inspiring a team of Corporate Account Executives
Leading by example through hands-on deal involvement
Guiding your team in negotiation, objection handling, pitching, and executive presence
Driving pipeline creation and outbound initiatives together with the team
Supporting complex sales cycles with multiple stakeholders
Overseeing team performance and supporting quarterly and annual targets
Collaborating closely with Sales Leadership, Sales Enablement, Solutions Engineering, Customer Success, SDR, and Marketing
Identifying talent gaps and hiring new team members

What we offer

Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation
Support - we’re offering a company pension scheme
Volunteers Day - you’ll get one day off per year for supporting a social project

Team Lead Corporate Sales DACH

We are looking for a highly operational, people-centric, and emotionally intelli...

Location

Germany , Chemnitz; Berlin; Cologne; Dresden; Leipzig; Munich

Salary:

Not provided

Staffbase

Expiration Date

Until further notice

Requirements

At least 5 years of experience in managing and owning complex B2B sales projects – ideally in software/SaaS sales
Several years of experience in sales leadership with strong coaching skills and the ability to develop people in communication and sales techniques
Strong closing abilities and a track record of consistently meeting or exceeding targets
Strong outbound mentality, advanced pitching skills and structured pipeline management
High emotional intelligence and strong ability to identify and understand customer needs
Previous collaboration with communication departments, IT, HR, and C-level decision-makers
Passion, humor and enthusiasm
Excellent communication and negotiation skills in German (C2) and business-proficient English skills

Job Responsibility

Coaching, developing, and inspiring a team of Corporate Account Executives
Leading by example through hands-on deal involvement
Guiding your team in negotiation, objection handling, pitching, and executive presence
Driving pipeline creation and outbound initiatives together with the team
Supporting complex sales cycles with multiple stakeholders
Overseeing team performance and supporting quarterly and annual targets
Collaborating closely with Sales Leadership, Sales Enablement, Solutions Engineering, Customer Success, SDR, and Marketing
Identifying talent gaps and hiring new team members

What we offer

Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation
Support - we’re offering a company pension scheme
Volunteers Day - you’ll get one day off per year for supporting a social project

Fulltime

Team Lead Corporate Sales DACH

We are looking for a highly operational, people-centric, and emotionally intelli...

Location

Germany , Munich

Salary:

Not provided

Staffbase

Expiration Date

Until further notice

Requirements

At least 5 years of experience in managing and owning complex B2B sales projects – ideally in software/SaaS sales
Several years of experience in sales leadership with strong coaching skills and the ability to develop people in communication and sales techniques
Strong closing abilities and a track record of consistently meeting or exceeding targets
Strong outbound mentality, advanced pitching skills and structured pipeline management
High emotional intelligence and strong ability to identify and understand customer needs
Previous collaboration with communication departments, IT, HR, and C-level decision-makers
Passion, humor and enthusiasm
Excellent communication and negotiation skills in German (C2) and business-proficient English skills

Job Responsibility

Coaching, developing, and inspiring a team of Corporate Account Executives
Leading by example through hands-on deal involvement
Guiding your team in negotiation, objection handling, pitching, and executive presence
Driving pipeline creation and outbound initiatives together with the team
Supporting complex sales cycles with multiple stakeholders
Overseeing team performance and supporting quarterly and annual targets
Collaborating closely with Sales Leadership, Sales Enablement, Solutions Engineering, Customer Success, SDR, and Marketing
Identifying talent gaps and hiring new team members

What we offer

Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation
Support - we’re offering a company pension scheme
Volunteers Day - you’ll get one day off per year for supporting a social project

Team Lead, Customer Support (DACH)

3Shape

Location:
Ukraine , Kyiv

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 18, 2026

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