Team Lead, Customer Support (DACH) Job at 3Shape (Kyiv)

Team Lead Customer Success - DACH

As Appinio continues to revolutionise and conquer the market research industry, ...

Location

Germany , Hamburg

Salary:

Not provided

Appinio

Expiration Date

Until further notice

Requirements

5+ years of Market research experience with in-depth methods and industry knowledge or similar experience in a related field/industry
3+ years of leadership experience with a proven track record in leading high-performing teams, particularly in significant turnaround or fast scale-up environments
experience in supporting and consulting B2B customers - ideally in market research agencies and providers, SaaS, management consulting, or advertising/communication
a high level of energy, focus, and drive, coupled with an ability to swiftly adjust to changing priorities and aspiration to create the best-in-class Customer Success function, aiming to make a significant impact in your role
a strong results focus, consistently achieving ambitious growth targets regularly
communicate confidently, clearly, and transparently in both German and English, facilitating seamless interactions across diverse teams and stakeholders

Job Responsibility

Lead, develop, and strategically recruit a high-performing team of 6-9 customer success managers in the DACH region, each overseeing a dedicated portfolio of up to 20 customers within a specific vertical
Prioritise coaching and empowerment for Customer Success Managers, fostering a culture of growth and continuous skill development to consistently elevate performance standards
Leverage a profound understanding of market research, innovative methodologies, and comprehensive knowledge of industry and market dynamics to comprehend customer needs and shape the future of the CS role
Innovate and refine processes, playbooks, and best practices by consistently exploring new strategies, technologies, and approaches to enhance the CS team's performance and elevate the overall customer experience
Collaborate with the Interim Head Of DACH and other team leads on developing and executing the overall vision and strategy in CS
Collaboratively drive the achievement of business and revenue objectives with your team and across markets collaborating with the local CS Teams

What we offer

Flexibility Policy - Our flexibility policy means there is no hard cap on the number of vacation days you can take
Temporary work from abroad - If you're based in the EU, you can work outside your country of residence for up to 180 days per year
All the hardware you need and your own MacBook
If you are located in Hamburg or Berlin, you'll get a Deutschland ticket or access to a mobility budget with the NAVIT app to get you to and from the office space
If you are located in Germany or Spain, you will have access to a Subsidised Urban Sports Club membership
In case you’re located in one of the cities where most of our fellow Appinioneers are (Hamburg, Berlin, Munich, London, Madrid, Barcelona, or New York), you can get access to our Co-working spaces

Fulltime

Customer Support Manager - DACH

This is a pivotal leadership role as we scale our DACH market operations. You'll...

Location

Salary:

50000.00 - 70000.00 EUR / Year

Mews

Expiration Date

Until further notice

Requirements

3+ years of proven experience leading customer support or customer success teams
Native/fluent German and professional English proficiency
Experience with customer service software, databases, and KPI management
Background in hospitality, PMS systems, or SaaS environments (strongly preferred)
Strong leadership skills with experience in coaching, performance management, and team development

Job Responsibility

Lead and develop a team of Customer Support Analysts through coaching, 1:1s, and performance management
Drive scalability and productivity improvements across the DACH support operations
Own escalation handling and serve as the primary point of contact for complex customer issues
Collaborate with cross-functional teams to implement process improvements and new initiatives
Monitor and analyze support KPIs (CSAT, NPS, resolution times) to drive continuous improvement
Support the rollout of live chat capabilities and other customer experience enhancements

What we offer

Participation in our company share program
Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
Unlimited paid holiday (yes, really)
Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy
Relocation options available after 1 year
Monthly EDGE time - dedicated to Explore, Develop, Grow, and Elevate yourself
Flexible, hybrid working options
One-off home office setup budget to make your workspace your own
Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in available)

Fulltime

Team Lead, Enterprise Sales DACH

Adyen provides payments, data, and financial products in a single solution for c...

Location

Germany , Berlin

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

An experienced senior leader capable of scaling the Sales organization and taking end-to-end ownership of the region's commercial success
Extensive experience working in an Enterprise B2B context where sales cycles are long (6-18 months) and the sales approach is high-touch and consultative
Deep commercial understanding of transactional business models
Experience in maintaining the most senior executive relationships at very large Enterprise prospects and helping close those deals
Data-driven in making decisions, setting goals, and driving success in the organization, while also embracing 'hands on' sales and qualitative metrics of success
Pragmatic way of working, high energy, has a creative mindset about dealmaking, manages & supports the team from the front lines and not from behind desk & reports
Experience in international collaboration and navigating a global organization
Empathetic leader that can affect change while also being firm on change management
Teamwork orientation, especially with other teams central to our mission such as Marketing, Account Management, and Operations
Full professional proficiency in English and German

Job Responsibility

Lead a part of our Sales Team across the DACH Region, reporting into the Head of Sales DACH
Scale the organization to meet our growth targets and to capture the demand of Adyen's platform across segments, verticals, and offerings
Get hands on involved in the largest, most strategic deals, managing executive relationships and helping the team get the deal over the finish line
Become a critical member of the DACH Management Team, working hand-in-hand with counterparts in Account Management, Marketing, Professional Services, and Product to achieve our mission in DACH
Be a purposeful and empathetic change agent, embracing the ways of selling that make Adyen unique and desirable to customers while also bringing a fresh perspective on how we can operate at scale

Fulltime

Team Lead Corporate Sales DACH

We are looking for a highly operational, people-centric, and emotionally intelli...

Location

Germany , Chemnitz; Berlin; Cologne; Dresden; Leipzig; Munich

Salary:

Not provided

Staffbase

Expiration Date

Until further notice

Requirements

At least 5 years of experience in managing and owning complex B2B sales projects – ideally in software/SaaS sales
Several years of experience in sales leadership with strong coaching skills and the ability to develop people in communication and sales techniques
Strong closing abilities and a track record of consistently meeting or exceeding targets
Strong outbound mentality, advanced pitching skills and structured pipeline management
High emotional intelligence and strong ability to identify and understand customer needs
Previous collaboration with communication departments, IT, HR, and C-level decision-makers
Passion, humor and enthusiasm
Excellent communication and negotiation skills in German (C2) and business-proficient English skills

Job Responsibility

Coaching, developing, and inspiring a team of Corporate Account Executives
Leading by example through hands-on deal involvement
Guiding your team in negotiation, objection handling, pitching, and executive presence
Driving pipeline creation and outbound initiatives together with the team
Supporting complex sales cycles with multiple stakeholders
Overseeing team performance and supporting quarterly and annual targets
Collaborating closely with Sales Leadership, Sales Enablement, Solutions Engineering, Customer Success, SDR, and Marketing
Identifying talent gaps and hiring new team members

What we offer

Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation
Support - we’re offering a company pension scheme
Volunteers Day - you’ll get one day off per year for supporting a social project

Fulltime

Team Lead Corporate Sales DACH

We are looking for a highly operational, people-centric, and emotionally intelli...

Location

Germany , Dresden

Salary:

Not provided

Staffbase

Expiration Date

Until further notice

Requirements

At least 5 years of experience in managing and owning complex B2B sales projects – ideally in software/SaaS sales
Several years of experience in sales leadership with strong coaching skills and the ability to develop people in communication and sales techniques
Strong closing abilities and a track record of consistently meeting or exceeding targets
Strong outbound mentality, advanced pitching skills and structured pipeline management
High emotional intelligence and strong ability to identify and understand customer needs
Previous collaboration with communication departments, IT, HR, and C-level decision-makers
Passion, humor and enthusiasm
Excellent communication and negotiation skills in German (C2) and business-proficient English skills

Job Responsibility

Coaching, developing, and inspiring a team of Corporate Account Executives
Leading by example through hands-on deal involvement
Guiding your team in negotiation, objection handling, pitching, and executive presence
Driving pipeline creation and outbound initiatives together with the team
Supporting complex sales cycles with multiple stakeholders
Overseeing team performance and supporting quarterly and annual targets
Collaborating closely with Sales Leadership, Sales Enablement, Solutions Engineering, Customer Success, SDR, and Marketing
Identifying talent gaps and hiring new team members

What we offer

Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation
Support - we’re offering a company pension scheme
Volunteers Day - you’ll get one day off per year for supporting a social project

Fulltime

Team Lead Corporate Sales DACH

We are looking for a highly operational, people-centric, and emotionally intelli...

Location

Germany , Cologne

Salary:

Not provided

Staffbase

Expiration Date

Until further notice

Requirements

At least 5 years of experience in managing and owning complex B2B sales projects – ideally in software/SaaS sales
Several years of experience in sales leadership with strong coaching skills and the ability to develop people in communication and sales techniques
Strong closing abilities and a track record of consistently meeting or exceeding targets
Strong outbound mentality, advanced pitching skills and structured pipeline management
High emotional intelligence and strong ability to identify and understand customer needs
Previous collaboration with communication departments, IT, HR, and C-level decision-makers
Passion, humor and enthusiasm
Excellent communication and negotiation skills in German (C2) and business-proficient English skills

Job Responsibility

Coaching, developing, and inspiring a team of Corporate Account Executives
Leading by example through hands-on deal involvement
Guiding your team in negotiation, objection handling, pitching, and executive presence
Driving pipeline creation and outbound initiatives together with the team
Supporting complex sales cycles with multiple stakeholders
Overseeing team performance and supporting quarterly and annual targets
Collaborating closely with Sales Leadership, Sales Enablement, Solutions Engineering, Customer Success, SDR, and Marketing
Identifying talent gaps and hiring new team members

What we offer

Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation
Support - we’re offering a company pension scheme
Volunteers Day - you’ll get one day off per year for supporting a social project

Team Lead Corporate Sales DACH

We are looking for a highly operational, people-centric, and emotionally intelli...

Location

Germany , Munich

Salary:

Not provided

Staffbase

Expiration Date

Until further notice

Requirements

At least 5 years of experience in managing and owning complex B2B sales projects – ideally in software/SaaS sales
Several years of experience in sales leadership with strong coaching skills and the ability to develop people in communication and sales techniques
Strong closing abilities and a track record of consistently meeting or exceeding targets
Strong outbound mentality, advanced pitching skills and structured pipeline management
High emotional intelligence and strong ability to identify and understand customer needs
Previous collaboration with communication departments, IT, HR, and C-level decision-makers
Passion, humor and enthusiasm
Excellent communication and negotiation skills in German (C2) and business-proficient English skills

Job Responsibility

Coaching, developing, and inspiring a team of Corporate Account Executives
Leading by example through hands-on deal involvement
Guiding your team in negotiation, objection handling, pitching, and executive presence
Driving pipeline creation and outbound initiatives together with the team
Supporting complex sales cycles with multiple stakeholders
Overseeing team performance and supporting quarterly and annual targets
Collaborating closely with Sales Leadership, Sales Enablement, Solutions Engineering, Customer Success, SDR, and Marketing
Identifying talent gaps and hiring new team members

What we offer

Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation
Support - we’re offering a company pension scheme
Volunteers Day - you’ll get one day off per year for supporting a social project

Director Distribution Operations and Customer Support

The Director of Distribution Operations and Customer Service is a strategic lead...

Location

Germany , Viernheim

Salary:

Not provided

Antech Diagnostics

Expiration Date

Until further notice

Requirements

Minimum Bachelors degree in Supply Chain Management, Operations, Business Administration or related field (MBA preferred)
10+year of experience in distribution, logistics and customer support, with 5 years in a leadership role
Experience in the medical device, diagnostics or life sciences industry
Strong knowledge of regulatory requirements
Proven track record of building scalable distribution networks and high performing customer service teams
Strong team leadership skills, with experience of managing multi-site or remote teams and leading in matrix
Strong data analysis and intepretation skills for operational metrics, customer support trends and inventory performance
Proficient in Excel, reporting tools, Power BI and digital collaboration platforms
Experience in designing and implementing SOPs, KPIs and scalable workflows
Fluency in German and English

Job Responsibility

Oversee end-to-end distribution operations, including warehousing, shipping, receiving, inventory control and order fulfillment in DACH countries, Belgium and France
Ensures compliance to GDP, FDA, ISO and other applicable standards
Develop and implement scalable logistics strategies to support growth, minimize costs and reduce lead times. Responsible for cost of logistic operations, including budgeting, cost control and reporting
Manage relationships with external partners, i.e. freight carriers, warehouse providers to optimize performance and service levels
Implement KPIs and metrics to monitor delivery performance, order accuracy and inventory integrity
Ensure recruitment, training and associate safety of warehouse staff
Lead the1st level and 2nd level customer support organization responsible for order processing, customer issue resolution, invoicing, product returns, repair and technical service
Establish KPIs and monitor service level and customer satisfaction
Enable design and execution of customer escalation protocols and feedback loops to drive service improvement
Ensure staffing, recruitment, training and engagement of customer service team, technician team

Fulltime

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Team Lead, Customer Support (DACH)

Job Description

Job Responsibility

Requirements

What we offer

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