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Team Lead, Customer Success - Southern Europe

France, Paris · Job Posted June 28, 2026
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Job Description

At Spendesk, we're looking for a leader who will make it thrive. As Team Lead Customer Success for Southern Europe, you'll take ownership of a team of 8 CSMs, with real decision-making power and a direct impact on retention and revenue expansion across our customer portfolio. You're the bridge between company strategy and the experience our customers live every day across France, Spain, and beyond. This is a role for someone who loves coaching people just as much as diving into their customers' financial challenges.

Job Responsibility

  • Lead 8 CSMs to excellence
  • Set clear goals: OKRs, KPIs by seniority level, weekly 1:1s, and monthly performance check-ins
  • Coach meaningfully: regular sessions, call shadowing, enablement workshops
  • Run routines that deliver: weekly kick-offs, forecast reviews, pipeline and health checks
  • Grow careers: individual development plans, actionable feedback, recognition
  • Contribute to hiring and onboarding as the team scales
  • Optimise processes: design and implement workflows, automation, and standards across the full customer lifecycle
  • Align CS goals with company strategy: close cross-functional collaboration with Sales, Product, Support, Banking, and Legal
  • Protect and grow revenue: retention programmes, churn reduction, product adoption expansion
  • Champion AI: identify and deploy the right tools to scale customer interactions and boost team productivity
  • Drive satisfaction and retention across the Southern Europe portfolio
  • Get ahead of churn: proactive customer success methodologies
  • Deliver seamless customer experiences through tight cross-functional collaboration
  • Own complex escalations

Requirements

  • 5+ years in Customer Success, Account Management, or similar customer-facing roles
  • 2+ years of team leadership or management experience
  • Strong, hands-on knowledge of finance, accounting, or management control
  • Fintech, financial services, banking, or B2B SaaS experience with a finance/accounting customer base: strongly preferred
  • Bonus: you've used Spendesk from the finance or accounting side, and/or you've managed teams across Southern European markets

Nice to have

you've used Spendesk from the finance or accounting side, and/or you've managed teams across Southern European markets

What we offer

  • Flexible on-site policy: 4 days per month remote (non-accumulative) and 3 full weeks remote per year (non-consecutive)
  • Lunch 60% funded by Spendesk (Swile Card)
  • Alan Premium health insurance
  • A Gymlib pass
  • Access to Moka.care for emotional and mental health wellbeing
  • Latest Apple equipment
  • Great office snacks

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