Team Lead, Customer Success Management

The Customer Success Management team at Optimizely is the customers advocate and is focused on customer satisfaction, retention, and identifying new opportunities to expand our relationships with our customers and partners. As part of the CSM team you are ensuring our customers successfully adopt Optimizely by engaging with them at all key points in the lifecycle. As team lead you also support the CSM team on a daily basis, advising and guiding them in their daily tasks to help them succeed. We are looking for a go-getter to join our CSM team as a team lead. The ideal candidate will be a team player-coach providing coaching, mentorship, and administration to a team of Customer Success Managers. The team lead will champion the team’s goal of supporting our customers adopt and realize value of Optimizely’s product portfolio - ultimately driving revenue growth and retention - by being trusted business advisors and expert guides throughout the whole customer journey. Highly organized and technically strong, the ideal candidate is a people person who is confident, articulate, and sensitive to the needs of both customers, partners, and team members, with deep empathy for ensuring that needs are understood. Passionate in client services and strong desire to deliver exceptional results.