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Team Lead Customer Success - DACH

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Appinio

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Location:
Germany , Hamburg

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

As Appinio continues to revolutionise and conquer the market research industry, we are dedicated to continuously delivering exceptional experiences to our clients. Our Customer Success Team plays a fundamental role in this mission and supports clients to fully leverage the power of our platform. As we continue to grow, we are seeking a Team Lead Customer Success - DACH to join our team. As Team Lead Customer Success Management, you will be instrumental in building and leading one of our dynamic teams of Customer Success Managers (CSMs) in the DACH region. Your focus will lie on fostering the team's development through market research expertise, an unwavering commitment to exceeding customer expectations, and consistently achieving ambitious success metrics. The role centres around coaching and supporting the CSMs in your team in their strategic initiatives including active engagement with key customers. You will report directly to our Interim head of DACH and collaborate closely with our Sales, Product, and Marketing teams to align our strategies for maximum impact.

Job Responsibility:

  • Lead, develop, and strategically recruit a high-performing team of 6-9 customer success managers in the DACH region, each overseeing a dedicated portfolio of up to 20 customers within a specific vertical
  • Prioritise coaching and empowerment for Customer Success Managers, fostering a culture of growth and continuous skill development to consistently elevate performance standards
  • Leverage a profound understanding of market research, innovative methodologies, and comprehensive knowledge of industry and market dynamics to comprehend customer needs and shape the future of the CS role
  • Innovate and refine processes, playbooks, and best practices by consistently exploring new strategies, technologies, and approaches to enhance the CS team's performance and elevate the overall customer experience
  • Collaborate with the Interim Head Of DACH and other team leads on developing and executing the overall vision and strategy in CS
  • Collaboratively drive the achievement of business and revenue objectives with your team and across markets collaborating with the local CS Teams

Requirements:

  • 5+ years of Market research experience with in-depth methods and industry knowledge or similar experience in a related field/industry
  • 3+ years of leadership experience with a proven track record in leading high-performing teams, particularly in significant turnaround or fast scale-up environments
  • experience in supporting and consulting B2B customers - ideally in market research agencies and providers, SaaS, management consulting, or advertising/communication
  • a high level of energy, focus, and drive, coupled with an ability to swiftly adjust to changing priorities and aspiration to create the best-in-class Customer Success function, aiming to make a significant impact in your role
  • a strong results focus, consistently achieving ambitious growth targets regularly
  • communicate confidently, clearly, and transparently in both German and English, facilitating seamless interactions across diverse teams and stakeholders
What we offer:
  • Flexibility Policy - Our flexibility policy means there is no hard cap on the number of vacation days you can take
  • Temporary work from abroad - If you're based in the EU, you can work outside your country of residence for up to 180 days per year
  • All the hardware you need and your own MacBook
  • If you are located in Hamburg or Berlin, you'll get a Deutschland ticket or access to a mobility budget with the NAVIT app to get you to and from the office space
  • If you are located in Germany or Spain, you will have access to a Subsidised Urban Sports Club membership
  • In case you’re located in one of the cities where most of our fellow Appinioneers are (Hamburg, Berlin, Munich, London, Madrid, Barcelona, or New York), you can get access to our Co-working spaces

Additional Information:

Job Posted:
December 06, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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