Team Lead Customer Retention Job at AUTO1 Group (București)

Mid Market Account Manager Team Lead

As the Mid-Market Account Management Team Lead, you’ll be responsible for leadin...

Location

United Kingdom , London

Salary:

65000.00 - 80000.00 GBP / Year

Xelix

Expiration Date

Until further notice

Requirements

5+ years of experience in Account Management in a B2B SaaS or technology-driven company
Minimum of 1-2 years of experience leading a team
A proven record of achieving or surpassing renewal and expansion targets
Exceptional communication, coaching, and relationship-building skills
Strong analytical and problem-solving abilities
comfortable working with data to guide decisions
Experience using HubSpot CRM is highly desirable
Must have experience with MEDDIC
A proactive, collaborative approach and the ability to influence cross-functional teams
Passion for developing people, improving processes, and delivering exceptional customer value

Job Responsibility

Lead, mentor, and develop a high-performing team of Mid-Market Account Managers
Drive team performance to achieve renewal, retention, and expansion targets
Manage a select portfolio of strategic mid-market accounts to model best-in-class customer engagement
Guide your team in developing and executing account plans that promote long-term customer success and revenue growth
Conduct regular team meetings, deal reviews, and 1:1 coaching sessions to ensure alignment and accountability
Work cross-functionally with Sales, Services, Product, and Marketing to enhance the customer journey and operational processes
Analyse account health, identify risk indicators, and implement proactive strategies to mitigate churn
Report on team KPIs and business metrics, providing insights and recommendations to senior leadership
Contribute to process improvements, playbook development, and scalable strategies for managing mid-market accounts

What we offer

27 days of annual leave (including 3 days Christmas closing) which increases up to 3 days based on tenure, with the option to roll over, buy or sell up to 3 days
Hybrid working with two days a week from our dog-friendly Hoxton office
On-site gym and cycle to work scheme
Employee discount at over 100 retailers
Comprehensive private medical & dental cover with Vitality
Enhanced parental leave pay
Learning & development culture – £1,000 personal annual budget
We’re carbon-neutral and are working towards ambitious carbon reduction goals
Lots of team socials & activities
Annual team retreat

Fulltime

Customer Support Coordinator

As Customer Support Coordinator - AcceleratiON Program you will be responsible f...

Location

Mexico , Mexico City

Salary:

Not provided

BMW

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business Administration, Marketing, Communications, or a related field
Not more that 3 years of professional experience
At least 4 months of International Experience as exchange programs, research and development or leadership programs
Proven experience in customer support, customer retention, or lead management roles, preferably in the automotive or related industries
Strong understanding of customer retention strategies, lead generation, and conversion processes
Excellent analytical skills with the ability to interpret customer feedback and behavioral data to drive actionable insights
Experience working collaboratively in cross-functional teams including Sales, Marketing, Product, and Customer Support
Proficient in CRM systems and lead management tools
Strong communication and interpersonal skills, with the ability to design personalized customer communications and loyalty programs
Results-oriented mindset with excellent organizational and time management skills

Job Responsibility

Develop and implement customer retention and lead management strategies to minimize churn, enhance customer loyalty, and improve lead quality and conversion rates
Manage the end-to-end lead process, including lead generation (data-generated leads), capture, qualification, routing, and timely follow-up to ensure effective lead conversion
Analyze customer feedback, support interactions, and behavioral data to identify at-risk customers and optimize retention and lead initiatives
Collaborate cross-functionally with Customer Support, Sales, Marketing, and Product teams to ensure alignment of retention and lead management efforts with overall business objectives
Design, oversee, and connect loyalty programs, personalized communications, and proactive outreach campaigns to enhance the overall customer experience
Monitor, report, and provide actionable insights on key retention and lead metrics to senior management
Train and support teams on best practices related to retention and lead management to maximize effectiveness and impact

Branch Team Lead

The Branch Team Lead role helps lead the daily operations to ensure customer ser...

Location

United States , Lanham

Salary:

35.00 USD / Hour

W. W. Grainger

Expiration Date

Until further notice

Requirements

High school diploma or Bachelor's degree
Minimum 3 years customer service and sales experience
2+ years of management experience in a customer service environment
Competence in the use of computers and software applications including SAP
Operate powered industrial equipment

Job Responsibility

Provide customer service and direction regarding the daily activities of a team at the branch location
Clarify direction for team members by projects, priorities and company strategy and provide continued feedback
Help improve the achievement of essential operational metrics in customer satisfaction, sales, safety, and operational improvements
Provide a creative customer experience and ensure customer retention and satisfaction
Provide frequent, direct and candid feedback to strengthen or enhance skills needed to run branch operations
Monitor counter transactions to provide appropriate guidance to team members
Facilitate team member onboarding and ongoing training
Build work schedules to ensure productivity and staffing levels
Assess processes for improvement opportunities using Continuous Improvement methodology. Suggest and implement changes to enhance defined processes and improve sales and service
Foster between all internal partners including Sales, Branch Network, Customer Service Centers, and Onsite Services teams

What we offer

Medical, dental, vision, and life insurance coverage starts on day one of employment
Access to up to 50% of your paycheck based on hours worked before payday
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
Employee discounts, parental leave, and other benefits
Safety shoes provided (where applicable)

Fulltime

Branch Team Lead

The Branch Team Lead role helps lead the daily operations to ensure customer ser...

Location

United States , Clearwater

Salary:

23.00 - 28.00 USD / Hour

W. W. Grainger

Expiration Date

Until further notice

Requirements

High school diploma or Bachelor's degree preferred
Minimum 3 years customer service and sales experience
2+ years of management experience in a customer service environment
Competence in the use of computers and software applications including SAP
Operate powered industrial equipment

Job Responsibility

Provide customer service and direction regarding the daily activities of a team at the branch location
Clarify direction for team members by projects, priorities and company strategy and provide continued feedback
Help improve the achievement of essential operational metrics in customer satisfaction, sales, safety, and operational improvements
Provide a creative customer experience and ensure customer retention and satisfaction
Provide frequent, direct and candid feedback to strengthen or enhance skills needed to run branch operations
Monitor counter transactions to provide appropriate guidance to team members
Facilitate team member onboarding and ongoing training
Build work schedules to ensure productivity and staffing levels
Assess processes for improvement opportunities using Continuous Improvement methodology
Suggests and implements changes to enhance defined processes and improve sales and service

What we offer

Medical, dental, vision, and life insurance coverage starts on day one of employment
Access to up to 50% of your paycheck based on hours worked before payday
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
Employee discounts, parental leave, and other benefits
Safety shoes provided (where applicable)

Fulltime

Customer Success Account Management Team Manager

ANS Group are a 750+ team of technology specialists and business experts. We del...

Location

United Kingdom , Manchester

Salary:

Not provided

ANS Group

Expiration Date

Until further notice

Requirements

Proven track record managing a client-facing team within a digital services organisation
Demonstrable experience in a similar management role within a Customer Success Account Management or Sales Account Management role
Experience leading and developing high-performing customer success or account management teams within a digital services environment
Strong commercial acumen and a deep understanding of strategic account management
Exceptional stakeholder management, communication, and coaching skills
Ability to use data-driven insights to inform strategy and performance
Skilled at collaboration across departments, managing change, and championing customer experience improvements
Experience in running the end-to-end sales process across Enterprise size customers, supporting the team to identify, close and deliver solutions across Cloud, Data and Security
Natural ability to influence senior leaders and board members
Exceptional communicator, skilled in engaging presentations, negotiations, escalation resolution, and Exec forums

Job Responsibility

Lead and execute the customer success account management growth targets across Tier 3,4 & 5 customers
Lead and drive the end-to-end customer experience for post-sale account management with a keen eye on NRR
Act as the voice of the customer at a senior manager level
Ensure all post-deal customer activities from handover of upsell opportunities won to renewals are executed to meet or excel customer expectations
Influence the business forecast for renewals and upsell
Drive customer culture across the department as the customer champion improving revenue growth, driving retention, and growing long-term partnerships
Reduce customer churn
Coach the team to drive value-driven and strategic conversations with customers
Provide an escalation route
Ensure solutions and products proposed to customers are fit for purpose

What we offer

25 days’ holiday
Buy up to 5 more days holiday
Birthday off
Extra celebration day
5 days’ additional holiday in the year you get married
5 volunteer days
Private health insurance
Pension contribution match
4 x life assurance
Flexible working

Fulltime

Customer Service Team Leader

At IKEA, our vision is to create a better everyday life for the many people. We ...

Location

Australia , Tempe

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

2+ years of leadership experience in the retail industry with a proven history of coaching teams and managing performances
Previous retail management experience at a big box retailer or multi-site experience
Strong emotional intelligence, communication skills, and the ability to influence and communicate effectively with customers and stakeholders
Passionate about understanding the customer journey, and how you and your team support in creating a positive shopping experience for our customers
Driven to thrive in a multi-faceted, fast paced environment where you are relentless about delivering the best outcomes for co-worker, customer, and business
Excellent organisational skills, with the ability to manage fluctuating workloads and conflicting priorities to achieve set KPIs
Ability to think creatively and bring fresh ideas to existing business practices with a focus on continuous improvement

Job Responsibility

Lead the daily operations and support co-workers in their daily work to secure a positive and seamless customer journey
Optimise the productivity of the team by leveraging workforce management
Engage and motivate the team to use their knowledge and skills to achieve department goals by setting clear objectives and providing regular feedback and recognition
Ensuring co-workers are actively supported in their daily work and you actively develop, coach and mentor your team through set reviews and on the job conversations
Support your manager in managing the recruitment, retention, performance management, succession planning and competence development of the team
Listening to our customers, supporting them with a customer-centric attitude based on IKEA’s values and always aiming to be an ambassador for the IKEA Customer Meeting Point
Follow up on the department Customer action plan and taking a proactive approach to ensure we are continually focused on achieving the goals

What we offer

5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
Bonus programme (where eligible)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Fulltime

Customer Relationship Lead

As the Customer Relationship Lead (WA), you’ll work closely with key practitione...

Location

Australia , Perth

Salary:

Not provided

PEXA UK

Expiration Date

Until further notice

Requirements

Proven experience in relationship management, ideally within FinTech, PropTech, or related environments
Legal or conveyancing background (highly regarded)
Strong commercial acumen and ability to identify problems and promote effective solutions
Excellent communication and negotiation skills with a growth mindset
Ability to understand complex customer issues and drive resolution with confidence
Demonstrated ability to articulate product value propositions
Current driver’s licence and willingness to travel
Customer-centric and relationship-driven
Positive, proactive, and solutions-focused
Confident communicator with strong attention to detail

Job Responsibility

Build and maintain trusted, productive relationships with key practitioner customers to drive loyalty, retention, and satisfaction
Conduct proactive customer meetings and account reviews aligned to retention strategies
Understand customer business needs and identify opportunities to increase utilisation of PEXA products and services
Provide tailored operational reports, insights, and updates on enhancements and new products
Canvass new customers and convert leads in line with set targets
Manage and resolve customer issues as the first point of escalation, ensuring timely follow-through
Advocate for customers internally and contribute to product and platform feedback loops
Champion PEXA’s brand at industry events, pilots, and workshops
Collaborate closely with internal teams including Customer Solutions, Product, Sales, Performance, and Operations
Support the General Manager, Practitioners as required

What we offer

Quarterly wellness days to recharge
Four weeks workcation per year - work from an approved country
Take the opportunity to purchase up to four weeks additional annual leave per year
Learn from the best and upskill with PEXA Academy certifications and grow your career

Fulltime

Team Lead Data Engineer

Data Management Platform is the core system that receives, processes and provide...

Location

Salary:

Not provided

Coherent Solutions

Expiration Date

Until further notice

Requirements

Desire and readiness to perform a team lead role and a tech lead role
5+ years of experience in Java
Strong knowledge of algorithms and data structures
Readiness to deep dive into legacy codebase
Experience with SQL DBs
Solid experience with Kafka, streaming systems, microservices
Experience in dealing with performance and high scale systems
Understanding of Hadoop/Spark/big data tools
Analytical thinking, ability to deeply investigate tasks and understand how system components works from business side
Reliability, confidence and readiness to deal with production issues

Job Responsibility

Perform the team lead / people management role for 3 our engineers: 1:1s, ensuring high motivation and retention, working with feedback, mentoring and tech support
Perform the tech lead role for a mixed team of +-5 customer and Coherent engineers: coordination, task distribution, technical assistance
End-to-end development and ownership, from design to production
Implement high scale Big-Data solutions and contribute to our platform infrastructure and architecture
Research core technologies and integrations with external APIs and services
Work with various stakeholders: Product, Engineering, Data providers, and etc.
Participate in off-hours Pager Duty

What we offer

Technical and non-technical training for professional and personal growth
Internal conferences and meetups to learn from industry experts
Support and mentorship from an experienced employee to help you professional grow and development
Internal startup incubator
Health insurance
English courses
Sports activities to promote a healthy lifestyle
Flexible work options, including remote and hybrid opportunities
Referral program for bringing in new talent
Work anniversary program and additional vacation days

Team Lead Customer Retention

AUTO1 Group

Location:
Romania , București

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 15, 2026

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Nice to have:

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Job Posted:January 15, 2026

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Job Posted:
January 15, 2026