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Team Lead Customer Retention

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AUTO1 Group

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Location:
Romania , București

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

At the core of our company, customer service isn’t just the first point of contact—it’s the heart of our brand. By delivering exceptional service, we don’t just meet our customers' expectations; we exceed them, building lasting loyalty and satisfaction. AUTO1 Group – Europe’s leading digital automotive platform. As a dynamic tech company, we revolutionize the highly fragmented used car market with the mission to build the best way to buy and sell cars.

Job Responsibility:

  • Develop, coach and motivate your team of outbound agents to achieve and exceed sales & quality targets
  • Contribute to process improvement by analyzing performance, identifying improvement areas and implementing new strategies
  • Coach your team daily through structured feedback, call shadowing and leadership best practices tailored to telesales and customer service
  • Collaborate closely cross-department to ensure consistent and continuous efficient service delivery
  • Build a positive, open and engaged team culture where people grow and succeed together

Requirements:

  • Fluency in both Spanish & English languages
  • A proactive, customer-first mindset combined with adaptability and passion for tackling new challenges
  • Curiosity, eager to grow with a solution oriented “Can Do” attitude
  • Proven experience in Customer service, Telesales or another similar area, with a strong background in managing and developing teams
  • Expertise in using Contact Center related software for handling inbound/outbound calls, Excel/Gsheet
  • Empathetic leadership style, excellent communication and coaching skills
  • The ability to foster a motivated, cohesive team

Nice to have:

  • A genuine interest in the automotive industry
  • Familiarity with Google tools
What we offer:
  • A learning and growth environment (leadership and operational trainings)
  • Implication and support in delivering department projects and process improvement
  • A nice office just few minutes away from Aurel Vlaicu metro station
  • A dynamic and transparent team atmosphere
  • Private health insurance via Medicover

Additional Information:

Job Posted:
January 15, 2026

Work Type:
On-site work
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