Team Lead Customer Retention Job at AUTO1 Group (București)

Team Lead, Customer Success Management

The Customer Success Management team at Optimizely is the customers advocate and...

Location

United States

Salary:

Not provided

Optimizely

Expiration Date

Until further notice

Requirements

Proven top performer on the Customer Success Management team
Possesses and applies comprehensive knowledge of particular field of specialization to the completion of complex assignments
Comprehensively understands current industry best practices and applies appropriately
Shows expertise in a specific feature / process / program within the function
Experience mentoring or leading entry level employees
Business acumen is moderate, and recognizes causation between own group and immediate stakeholder groups
Ability to break down and manage deliverables to completion for self and team
Customer Service Mindset
Bachelors degree

Job Responsibility

Empower the CSM team to deliver exceptional and “white glove” customer service experience as business advisors helping our customers through the entire customer journey
Act as a CSM escalation point, possessing the ability to handle difficult customer conversations deftly
Provide support and overflow capacity to the team as needed
Maintain best-in-class customer service, actively coaching your team on best practices, customer feedback, personal growth etc
Be a developmental leader, working closely with team members to focus on career growth potential
Conduct regular 1:1 coaching and constantly challenging the team by being a catalyst to their growth
Be an ambassador for the CSM team across the organization, working closely and collaboratively with key business partners in Onboarding, Marketing, Partner, Sales and Product
Working closely with your manager and the CS leadership team to seek out and incorporate feedback to make relevant changes, updates and implement the new processes where needed
Contribute to departmental OKRs pertaining to the Global CSM team
Develop and iterate on internal and external documentation to support the team and the whole organization

Customer Success Team Lead

As Customer Success Team Lead, you will own the critical first 12 months of ever...

Location

United Kingdom , Kingston upon Hull

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

5+ years in Customer Success or Onboarding, with experience designing scalable onboarding programmes
Proven track record of improving early-stage retention and product adoption in a B2B SaaS or data environment
Experience managing and developing Customer Success or onboarding teams
Strong analytical capability, including forecasting, cohort analysis and usage tracking
Excellent project management skills with the ability to manage multiple priorities

Job Responsibility

Onboarding Programme Design & Delivery
1st Year Renewal Ownership
Usage Engagement & Value Realisation
Team Leadership & Operations

What we offer

health
finances
fitness
travel
tech
more

Fulltime

Customer Engagement Team Lead

Are you an inspiring leader who thrives on building strong relationships and dri...

Location

Canada , Etobicoke

Salary:

65000.00 - 70000.00 CAD / Year

Randstad

Expiration Date

July 27, 2026

Requirements

Must be permanently residing and located within Ontario (GTA preferred)
Minimum of 2 to 3 years of dedicated contact centre training or supervision experience in a corporate setting. (BPO or 3rd party experience is a strong asset)
Prior exposure to or an understanding of the real estate, property management, or home inspection sectors is considered an asset
Strong technical aptitude required to manage complex remote workforce software and metrics tools
Reliable high-speed internet connection and a quiet, professional home office workspace
Proven contact centre training or supervision experience, with a track record of upskilling remote teams
Exceptional relationship building capabilities and a natural aptitude for inspiring trust among peers and clients alike
Demonstrated innovation & forward thinking, with the ability to challenge the status quo and introduce modern operational ideas
Strong analytical mindset with the ability to look at the business as a whole and evaluate long-term strategic impacts
Excellent verbal and written communication skills, tailored heavily toward a collaborative customer care setting

Job Responsibility

Supervise and mentor a remote team of customer care representatives across the GTA and wider Ontario region
Utilize your contact centre training or supervision experience to design, deliver, and continuously refine employee onboarding and professional development programs
Evaluate business performance holistically to identify operational bottlenecks and execute forward-thinking workflow optimizations
Inspire trust and cultivate strong relationship building practices within the team to maximize client retention and satisfaction
Monitor key performance indicators (KPIs), call queues, and service levels to ensure immediate and high-quality resolutions
Drive innovation by introducing modern tools, scripts, and communication methodologies tailored to the real estate and home inspection sector
Conduct regular performance reviews, constructive feedback sessions, and team huddles to keep remote staff engaged and aligned

What we offer

Competitive annual salary ranging from $65,000 to $70,000 based on experience
Fully remote work flexibility, providing an excellent work-life balance from any home office within Ontario
Opportunities to spearhead innovative projects within a growing real estate and home inspection business
Comprehensive health, dental, and wellness benefits packages provided by our client
Direct support and career guidance from Randstad Professional's specialized recruitment experts

Fulltime

Customer Success Team Lead

To succeed in digitising the hair and beauty industry, Treatwell has built an am...

Location

United Kingdom , London

Salary:

Not provided

Treatwel Industries

Expiration Date

Until further notice

Requirements

Experience in leading, managing or mentoring successful customer-facing teams
Commercially sharp and data-driven
comfortable setting strategy as well as executing it
Inspiring communicator who can coach a team to be persuasive and impactful with partners
Passionate about technology, scale and the digitisation of industries
Target-driven with a track record of exceeding retention, upsell or revenue goals
Process-oriented, constantly looking for ways to improve team effectiveness
Collaborative, team-first mindset - motivated by both individual and collective success
Empathetic leader who balances support with accountability, creating an environment where individuals and the team thrive

Job Responsibility

Lead and coach a high-performing team of Customer Success Managers
Set clear goals, track performance and create a culture of accountability and continuous improvement
Ensure partners fully adopt our SaaS, driving loyalty, retention and growth
Work cross-functionally with Sales, Marketing and Product to identify opportunities and align strategies
Analyse data and feedback to proactively refine team tactics, reducing churn and improving partner engagement
Handle escalations where needed, setting the example in communication and problem-solving

What we offer

28-days holiday, plus bank holidays
Monthly £40 Treatwell vouchers so you can treat yourself too
Mental health support through our partnership with Plumm
Benefits platform offering cycle to work scheme, high street discounts and other perks
A beneficial pension scheme and enhanced parental pay & leave policy
We offer a hybrid working model with 2 days of flexible home working

Customer Support Team Lead

Apollo.io is the leading go-to-market solution for revenue teams, trusted by ove...

Location

Mexico , Mexico City

Salary:

Not provided

Apollo.io

Expiration Date

Until further notice

Requirements

2+ years in a leadership role within customer support or a related field
Prior experience with SaaS, CRM, and telephony tools is a bonus
English (Advanced Level Required)
Contribute to in-office leadership presence, supporting employees in a hybrid/in-office environment while maintaining a strong connection with remote teams
Provide consistent coaching and developmental feedback through weekly 1:1 meetings, ensuring discussions focus on behavioral improvements and performance trends
Utilize key performance indicators (KPIs) to identify areas for growth and focus discussions on the behaviors driving results
Document insights from performance inspections and develop action plans to address areas of opportunity
Plan and lead weekly team meetings in alignment with our company values focusing on team skill development, team-building, and important business updates
Foster a culture of continuous learning through training sessions, mentoring, and career progression planning
Maintain open lines of communication across teams, providing clear and timely updates on processes, changes, and performance expectations

Job Responsibility

Drive the success of our customer support team by coaching and developing representatives, ensuring operational excellence, and fostering a culture of feedback and recognition
Monitor team performance, implementing coaching plans, and maintaining a deep understanding of our processes and products

What we offer

We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact
Collaboration is at our core—we’re all for one, meaning you’ll have a team across departments ready to help you succeed
We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins

Customer Team Leader

At IKEA, our vision is to create a better everyday life for the many people. We ...

Location

Australia , Richmond

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Highly developed communication and organisational skills
Passionate about understanding the customer journey, and how you & your team support in creating a positive shopping experience for our customers
Driven to thrive in a multi-faceted, fast paced environment where you are relentless about delivering the best outcomes for co-worker, customer, and business
You have an energetic leadership style
you thrive on the buzz you get from fast paced retail environment
Continuously proactive in seeking ways to simplify processes and reduce unnecessary negative costs to the business

Job Responsibility

Lead the daily operations and support co-workers in their daily work to secure a positive & seamless customer journey
Empower co-workers through knowledge, confidence, trust, and motivation so they are always ready to support visitors in the best way possible
Ensuring co-workers are actively supported in their daily work and you actively develop, coach and mentor your team through set reviews and on the job conversations
Support your manager in managing the recruitment, retention, performance management, succession planning and competence development of the team
Listening to our customers, supporting them with an attitude based on IKEA’s values and always aiming to be an ambassador for the store
Follow up on the department Customer action plan and taking a proactive approach to ensure we are continually focused on achieving the goals
Supervising and actively supporting your team to ensure daily operations are secured to ensure a positive customer journey compliant and operating within all regulatory guidelines

What we offer

5 weeks’ Paid Annual Leave
Paid Parental Leave
Family & Community Leave
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
Bonus programme (where eligible)

Fulltime

Head of Customer Retention

Location

Salary:

Not provided

OnTheGoSystems

Expiration Date

Until further notice

Requirements

You want to be doing the work, not just managing it. Your best weeks are the ones where you wrote the strategy, ran the analysis, drafted the comms, and shipped the experiment yourself. AI tools are part of your daily working stack. You use them to do more, not to escape doing. If you have been promoted away from doing the work and you miss it, this is the job
You have measurably moved a retention metric at a previous company. You can describe exactly how. Specific numbers. Specific actions. Specific results
You come from a self-serve B2B SaaS. SMB, prosumer, or developer tools. You know the difference between running a self-serve renewal motion and running an enterprise CSM team. You have done the former
You are data-fluent. You read funnels for fun. You can write SQL or instruct an analyst precisely
You decide. When you have 70% of the information, you commit and adjust. You do not escalate decisions back to your CEO that you were hired to make
You treat coordination as the cost of the work, not the substance of it.

Job Responsibility

Churn rate, renewal rate, and net revenue retention are yours. You set the targets. You build the plan. You ship the work. You report the results
Our NPS program and our public-rating surfaces (Trustpilot, Capterra, G2) are metrics you move. They are not projects you status-report on
You lead the existing Retention team and shape its evolution. You coach the team. You get more from the people on it than they are getting from themselves today. The team’s shape will evolve as your AI-amplified work scales
You work with Support, Engineering, and Product as your three core counterparts. Support is where today’s churn signal lives. You constantly mine what is trending and what customers are struggling with right now. You will not request reports from Support. You will use our internal intelligence tools and look yourself. Engineering and Product are where you ship retention-critical fixes. You arrive with business cases that make prioritization obvious
You report to the CEO directly. No layers. No fancy slides. Only results.

What we offer

A real metric to move. The authority to move it
Direct, regular access to the CEO. No politics. No committees
An AI-amplified working culture. The CEO uses AI tools daily for analysis, drafting, and strategic work. You are expected to do the same. We invest in the tooling and the team norms that let a small operation punch above its weight
Competitive senior-leadership compensation. Specifics with HR
100% remote since 2008. Strong async culture. Modest meeting load. Real flexibility on hours
Competent counterparts. Our engineering team ships. Our product team ships. Our support team is in daily contact with customers and produces real intelligence about what is breaking. You will not be the only person trying to make things happen
Direct access to customer intelligence. We have internal tools that let you probe support trends, ticket patterns, account behavior, and churn signals on demand. No reports to request. No meetings to schedule. The data is in front of you whenever you want to look
Generous time off. Education and conference budget. Hardware
A 17-year-old profitable company. Stability without bureaucracy

Fulltime

Customer Retention Strategy Manager

This role is responsible for developing and implementing customer retention stra...

Location

United States , Bellevue; Frisco

Salary:

86200.00 - 155500.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor’s degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent. Acceptable areas of study include Business, Marketing, Economics, Statistics, Engineering, Computer Science, or other quantitative/technical subject areas
3-5 years confirmed experience in CRM, lifecycle marketing, retention strategy, or customer base management
2+ years Hands-on experience building and implementing campaigns in Braze or similar marketing automation platforms (e.g., Salesforce Marketing Cloud, Adobe Campaign, Iterable, or similar tools)
Consulting-style problem solving with the ability to break sophisticated, ambiguous business challenges into structured analytical workstreams and actionable retention strategies
Strong understanding of lifecycle marketing strategies including segmentation, triggered messaging, personalization, and customer journey orchestration across digital channels
Hands-on experience building and implementing campaigns within CRM platforms such as Braze, including audience segmentation, journey configuration, campaign QA, and deployment
Ability to interpret large customer datasets, campaign performance metrics, and lifecycle analytics to find opportunities and optimize retention programs
Excellent written and verbal communication skills with the ability to synthesize sophisticated analytical insights into clear recommendations for business collaborators
Ability to develop compelling visual narratives and presentations that communicate retention performance, strategic insights, and business impact to leadership
Strong organizational skills with the ability to lead multiple initiatives simultaneously and drive cross-functional collaboration to deliver retention programs

Job Responsibility

Analyze customer behavior, lifecycle performance, and churn drivers to identify retention opportunities and develop targeted strategies to improve renewal and customer engagement
Design and implement lifecycle retention programs across email, SMS, push notifications, and other owned channels within the Braze platform. This includes audience segmentation, journey orchestration, campaign configuration, and deployment
Develop and implement test-and-learn strategies to optimize messaging, timing, personalization, and offer structure to improve retention performance and customer lifetime value
Partner with cross-functional teams including Product, Marketing, BI, Data Science, and Customer Experience to align retention initiatives with broader customer lifecycle and business objectives
Monitor campaign and lifecycle program performance, analyze results, and translate insights into actionable recommendations that improve retention strategies and program effectiveness
Ensure operational excellence and accuracy in campaign deployment through strong QA practices, platform governance, and adherence to CRM guidelines within Braze
Prepare and present clear, data-driven narratives to leadership highlighting retention trends, program performance, and strategic recommendations
Also responsible for other duties/projects as assigned by business management as needed

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Annual bonus or periodic sales incentive or bonus
Medical, dental and vision insurance
Flexible spending account
Paid time off and up to 12 paid holidays
Paid parental and family leave

Fulltime

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Team Lead Customer Retention

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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