Team Lead Credit

• Manage small/medium size markets within GBS
• Guide and develop GBS O2C team, fostering a high-performance culture, and ensuring optimal workload distribution
• Coach, mentor, and develop team members to build capability and engagement
• Enforce global credit and collection standards, mitigating risk, and ensuring alignment with corporate governance
• Drive continuous improvement initiatives, implementing new tools and processes, and supporting transformation projects
• Serve as a trusted advisor to internal teams and external customers, resolving escalations, and strengthening relationships
• Oversee credit assessments, approvals, and monitoring to minimize financial exposure
• Monitor and control overdue receivables, ensuring timely follow-up and resolution of outstanding balances
• Implement proactive collection strategies to reduce overdue accounts and improve cash flow
• Drive reduction of Gross Overdue by implementing proactive collection strategies and monitoring performance
• Establish and maintain credit limits in line with global policies
• Drive timely collection of receivables, ensuring adherence to KPIs and cash flow targets
• Act as escalation point for customer disputes, coordinating resolution with sales, finance, and operations
• Build and maintain strong relationships with customers to encourage timely payments and resolve disputes constructively
• Negotiate payment plans or settlements with customers when necessary, protecting both the relationship and the company’s financial interests
• Implement and maintain standardized O2C processes across the region
• Identify opportunities for automation and continuous improvement
• Partner with Sales, Finance, and Customer Service to align credit and collection strategies with business objectives
• Provide regular updates and transparent communication to senior leadership on performance, risks, and opportunities
• Lead O2C transformation initiatives, including new tool implementation and process optimization projects
• Influence stakeholders to adopt best practices in order-to-cash processes, driving consistency and compliance
• Deliver accurate reporting and analysis of credit and collection performance
• Ensure effective communication and collaboration across Hubs and regional teams
• Collaborate cross-functionally to streamline order-to-cash processes, minimizing delays in invoicing and payment
• Drive initiatives to reduce DSO by improving collection efficiency and accelerating cash application
• Minimize Bad Debt exposure through effective credit risk management, early identification of doubtful accounts, and recovery actions

• BA degree in Accounting, Finance or Economics
• Minimum of 5 years of relevant experience in End-to-End processes specifically for O2C activities
• Advanced English (B2/C1)
• Experience with process improvement and root cause analysis
• Experience in an O2C Management role
• Proven work experience in people management/ demonstrated ability to manage a medium-sized team
• Experience in project management
• Experience in Shared Service environment is considered a plus
• Strong Finance Acumen
• Solid experience with SAP
• Experience in a Shared Service environment or similar
• Ability to read, write and communicate in English, Spanish & Portuguese (if required) in a business setting
• Ability to pay close attention to detail and high degree of customer orientation
• Strong problem solving and analytical skills
• Good communication and people management skills
• Self-motivated and self-directed individual
• Ability to adapt to a fast-paced environment
• Highly results driven and self-motivated team player
• Curious and growth mindset
• keen to learn and eager to find solutions outside of the comfort zone

Experience in Shared Service environment