Team Lead, CDD Risk (Onboarding)

• Lead a team responsible for the onboarding and risk assessments of new and existing clients
• ensuring compliance and handling escalations / frictions efficiently and effectively
• Risk assessments towards onboarding of clients - both new and existing clients who wish to expand with Adyen in accordance with regulations and internal KYC procedures
• Lead and drive process improvements, provide insights and guidance towards these initiatives
• Evaluate existing procedures and processes developed internally, challenging the efficacy of the processes to optimize end-to-end our merchant’s onboarding processes
• Provide advice and assistance to Commercial and product teams, with the end goal of increasing customer satisfaction and improving our automation rates respectively
• Ensuring continuous team growth and competence improvements

• You are a seasoned people leader with 10+ years of proven experience in the risk, operations or compliance industry
• You have a firm grasp and understanding of AML, KYC, PCI, Scheme rules and internal controls
• You are extremely detail oriented, organized and have the ability to multitask effectively
• You are people oriented and know your way around growing individual contributors ranging from juniors to seniors
• You are able to work independently, while at the same time being a strong collaborator, working and connecting with colleagues and developing ideas to improve effective teamwork / client onboarding
• You take initiative, ownership and are committed to challenging the status quo in a critical, professional and effective manner
• You are a self-starter who enjoys a fast-paced environment and is able to execute ideas / initiatives effectively
• You have strong analytical and stakeholder management skills while believing that efficiency is key to operational excellence
• You are a data-driven person who works well and understands with ease, making use of data to drive changes and decision making
• You are someone with great foresight who thinks strategically when executing initiatives and conducting your planning
• You have excellent written and verbal communication. English fluency required – other Asian languages (Japanese, Mandarin) at a business level competency are a strong plus, but not mandatory

Other Asian languages (Japanese, Mandarin) at a business level competency