Team Lead CDD - Customer Risk Review Job at Adyen (Singapore)

Team lead - CDD Risk, Customer Onboarding

We are looking for a CDD Direct Customer Onboarding Team Lead to join our Custom...

Location

Netherlands , Amsterdam

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

2 to 5 years of formal people management experience in the risk, operations or compliance environments
firm grasp and understanding of AML, KYC, PCI, Scheme rules and internal controls
extremely detail oriented, organized and have the ability to multitask effectively
people oriented and know your way around growing individual contributors
able to work independently, while at the same time being a strong collaborator, working and connecting with colleagues and developing ideas to improve effective teamwork / client onboarding
take initiative, ownership and are committed to challenging the status quo in a critical, professional and effective manner
self-starter who enjoys a fast-paced environment and is able to execute ideas / initiatives effectively
strong analytical and stakeholder management skills while believing that efficiency is key to operational excellence
data-driven person who works well and understands with ease, making use of data to drive changes and decision making
someone with great foresight who thinks strategically when executing initiatives and conducting your planning

Job Responsibility

Lead and develop a team responsible for onboarding and ongoing risk assessments of new and existing merchants, ensuring compliance and handling escalations efficiently
Set clear expectations, monitor KPIs, SLAs and quality to ensure timely, high-quality delivery across the onboarding lifecycle
Manage individual and team performance through 1:1s, coaching, and reviews, supporting continuous development and accountability
Drive a performance culture focused on speed, quality, and customer experience while balancing regulatory and commercial needs
Identify skill gaps and create structured development plans to support growth and team scalability
Lead process improvement initiatives, challenge existing procedures collaborating with Compliance, Product, Sales, and Account Management
Use data to inform decisions, prioritize initiatives, and measure impact on efficiency, risk quality, and customer experience
Collaborate with regional and global teams to share best practices and drive alignment while respecting regional nuances
Foster a motivated, engaged, and safe team environment, encouraging ownership, accountability, and continuous improvement

CDD Risk Analyst

Our Customer Risk Review team is looking for a hands-on analyst with experience ...

Location

Singapore , Singapore

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

3-5 years’ experience in Customer Due Diligence/Enhanced Due Diligence/KYC
Solid understanding of AML/CFT, CDD and EDD concepts
Extensive experience in conducting CDD and EDD screening
Project owner with an ability to prioritize tasks based on business needs
Capable of conducting meetings, leading project discussions, delivering presentations and interacting with stakeholders of different seniority and discipline
Operationally oriented with an eagerness to pick up and drive projects with our cross functional teams
Problem solver with ability to pick up things quickly
A structured thinker able to navigate ambiguity and commercial pushback, balancing regulatory rigor with operational speed to unblock merchants effectively
A proactive partner committed to team growth, who supports the onboarding of new joiners through peer coaching and promotes best practices to ensure global consistency

Job Responsibility

Perform periodic review of customer files in accordance with internal KYC/CDD requirements
Monitor KYC, CDD and EDD procedures to ensure our customers’ compliance
Collect and analyze customer information on a periodic basis whilst documenting material changes to their organizational structures, legal entity(ies) and policies
Drive process improvements and automation on our workflow procedures
Engage, drive and lead projects along with your colleagues on compliance, tech or commercial oriented focus areas
Guide customers along the periodic review process, ensuring that issues and challenges are addressed efficiently
Align with global teams to ensure consistency in requirements and customer experience
Autonomously manage high-complexity casework while proactively updating SOPs and documentation to ensure a 'First-Time-Right' quality benchmark and minimize rework
Collaborate with seniors and cross-functional teams to identify tooling gaps, contribute data insights for automation, and support the testing of solutions that reduce manual effort without increasing risk

Fulltime

CDD Risk Analyst

Our Customer Risk Review team is seeking an experienced CDD Risk Analyst who bri...

Location

Netherlands , Amsterdam

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

2–4 years’ hands-on experience in KYC, CDD, EDD or AML roles within payments or financial services
Deep understanding of AML, counter-terrorist financing and regulatory expectations across multiple jurisdictions
Track record of executing and delivering process or tooling enhancements that successfully saved time or reduced risk
Strong analytical mindset – you spot trends, surface red flags early and translate data into clear recommendations
Skilled communicator who influences senior stakeholders without formal authority and adapts messaging for varied audiences
Enjoys mentoring and developing more junior analysts, sharing best practices and elevating team performance
Comfortable working across cultures and time zones in a fast-paced environment

Job Responsibility

Lead end-to-end KYC and Enhanced Due Diligence (EDD) reviews for high-risk or complex merchant portfolios, ensuring compliance with internal policies and external regulations
Analyse changes in customer ownership, structure or activity, document material shifts in risk profile, and recommend mitigation actions
Maintain and optimize team processes and automation solutions to increase review throughput and accuracy
Coordinate and execute within cross-functional projects spanning compliance, technology and commercial teams, from scoping through to delivery
Provide expert guidance to merchants on due diligence requirements, resolving escalations and clarifying regulatory expectations
Align review frameworks and scoring models with regional and global risk teams to ensure consistent risk assessment

New

Player Protection Officer

Do you have experience in AML? Are you passionate about safeguarding players and...

Location

United Kingdom , Nottingham

Salary:

30000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience in Player Protection within a regulated environment (iGaming, Bingo, Casino, or Finance)
Strong understanding of key regulations: POCA, TACT, LCCP, GDPR, and the Gambling Act
Hands-on experience with Customer Due Diligence (CDD) and EDD procedures
Excellent communication skills and the ability to handle sensitive conversations with empathy
A sharp eye for detail and a proactive, investigative mindset
Proficiency in Microsoft Office (Excel, Word, OneNote, PowerPoint)
Ability to work independently and as part of a remote team

Job Responsibility

Conducting risk assessments and forensic profiling of customer accounts
Investigating escalated cases of fraudulent activity and suspicious behaviour
Engaging with customers to understand their circumstances and ensure safe play
Leading Enhanced Due Diligence (EDD) investigations, including Source of Funds/Wealth reviews
Maintaining accurate records and completing Suspicious Activity Reports (SARs)
Collaborating with retail and digital teams to create a seamless safer gambling experience
Presenting findings to senior governance meetings and contributing to policy improvements

What we offer

Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS
Buzz Brights Apprenticeships
Buzz Brilliance Awards – Employee Recognition Scheme
Buzz Learning, our digital learning platform with access to 100s of online courses
Access to Trained Mental Health Advocates for advice on your mental wellbeing
5 weeks Annual Leave plus Public Holidays
Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
Staff discount 50% off bingo tickets, food & soft drinks
Refer a Friend Scheme

Fulltime

Cdd KYC Qa Specialist

This is Adyen: Adyen provides payments, data, and financial products in a single...

Location

Netherlands , Amsterdam

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

3+ years of experience in CDD/KYC operational, QA, or compliance control oversight roles
Deep-seated understanding of AML/CFT frameworks and the regulatory nuances governing merchant onboarding and the wider customer lifecycle (including EDR and Terminations)
Exceptional English communication skills
Strong data analysis skills and the ability to synthesize complex information
Track record of working successfully cross-functionally with diverse stakeholders to drive various initiatives and process improvements to completion
You don’t just 'check' work—you own the outcome
You have an 'automation-first' mindset, naturally spotting manual bottlenecks and challenging existing processes to find a better way

Job Responsibility

Perform in-depth QA reviews with a core focus on CDD/KYC processes to identify systemic weaknesses before they become risks
Provide quality oversight as needed across other critical stages of the merchant risk lifecycle, including AML, Screening, Event Driven Reviews (EDR), and Terminations
Maintain the highest quality standards for merchant risk assessments, from initial Underwriting to periodic and event-driven reviews
Develop and maintain clear QA guidelines for analysts, ensuring that quality benchmarks are transparent, easily accessible, and strictly aligned with our global compliance procedures
Design and refine end-to-end QA frameworks that don’t just find errors, but actively facilitate the efficiency and accuracy of our operations
Coach MOPs leads and analysts to take ownership of their own quality
Translate QA findings into actionable dashboards and reports for leadership and compliance functions
Partner closely with 1st line, Compliance, Project Managers (Excellence team), and Product to drive continuous improvement and foster a global culture of shared quality and accountability

Fulltime

GSC: CLM Senior Specialist

CLM Operations helps protect HSBC and our customers by strengthening controls to...

Location

Poland

Salary:

7225.00 - 10841.00 PLN / Month

HSBC

Expiration Date

June 12, 2026

Requirements

Strong knowledge of Customer Due Diligence and KYC processes, including AML, sanctions, FATCA, CRS and related global standards
Experience delivering high-quality KYC analysis for corporate customers, including complex entity types and multi-layer ownership structures
Proven ability to interpret legal and corporate documentation to evidence nature of business, ownership and control
Strong analytical skills, critical thinking and attention to detail, with sound judgement in risk-based decision-making and escalation
Ability to work effectively in a high-volume, time-sensitive environment while meeting quality and productivity targets and SLAs
Confident stakeholder management and influencing skills to drive resolution across multiple teams and clarify responsibilities
Excellent written and spoken English, with professional communication skills for internal and external customer outreach via digital platforms and calls
A collaborative, flexible mindset with the ability to support colleagues through guidance/training and contribute to process improvement and change

Job Responsibility

Manage customers end-to-end across account opening and onboarding, including defining requirements, verifying documentation, and acting as a key point of contact for customers and business partners
Complete KYC due diligence reviews to the required quality and detail within agreed timelines and service levels
Perform account opening and regulatory activities including CDD, KYC, FATCA and CRS requirements
Analyse customer profiles, ownership structures and nature of business
identify UBOs and connected parties, and document outcomes clearly
Execute and assess screening alerts (NNS, PEP and sanctions), escalating or discounting in line with policy and evidence
Review customer risk ratings, recommend additional due diligence where required, and escalate material risk concerns to management and relevant stakeholders
Coordinate effectively with Compliance, Relationship Managers, QA/QC, support functions and technical teams to resolve issues and drive timely case closure
Support team performance and continuous improvement by coaching less experienced colleagues, contributing to process enhancements, and acting as backup for the Team Lead when needed

What we offer

Additional bonuses for recognition awards
Multisport card
Private medical care
Life insurance
One-time reimbursement of home office set-up (up to 800 PLN)
Cafeteria platform
Employee assistance program
Additional contributions to PPK scheme
Corporate parties & events
CSR initiatives

Fulltime

Investor Services Manager

As a world leading provider of integrated solutions for the alternative investme...

Location

United States , Carmel

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

5+ years of relevant professional experience, managing an investor service team and client service delivery
Subject Matter Expert (SME) in various know your client (KYC) and anti-money laundering (AML) topics
Experience conducting client due diligence for client onboardings as well as periodic risk reviews
US and Cayman regulatory and compliance requirements experience
Ability to own, prioritize, and delegate tasks, work on multiple assignments, and ensure tasks are completed in a timely fashion
Expert communication skills required, externally with the client, internally with the teams, and escalating any issues or concerns to management in a timely manner
Team management experience
including hiring, training, and developing team members, and performance reviews
Proficient in Microsoft Office and software applications for data input, storage, and reporting
Management metrics reporting, and proficiency in identifying and instituting process improvements

Job Responsibility

Responsible for leading all aspects of Investor Services day-to-day processing for a key client
Manage, coordinate, and oversee a team of 3 to 5 compliance professionals, fostering a culture of compliance and ethical behavior, while delivering high quality services
Ability to foresee potential issues before they happen and take remedial action to prevent them, institute process improvements as needed
Conduct and review risk assessments to identify and mitigate potential AML/KYC risks associated with clients and transactions
Oversee the customer due diligence (CDD) and enhanced due diligence (EDD) processes, ensuring thorough and accurate documentation
Monitor and analyze transactions for suspicious activity, and escalate findings as necessary in accordance with internal protocols
Address and resolve all investor queries or issues promptly and effectively, including accelerated resolution for key investors where required
Work closely with the AD Compliance team to ensure all appropriate investor documentation is collected and processed in a timely manner, mitigating the risks of errors
Be a main point of contact for the client, their investor solutions team, and their investors
Be involved and lead recurring calls with relevant status updates on all major items

What we offer

Support for professional accreditations
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan

Fulltime

Player Protection Officer

Do yo have experience in AML? Are you passionate about safeguarding players and ...

Location

United Kingdom , Nottingham

Salary:

30000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience in Player Protection within a regulated environment (iGaming, Bingo, Casino, or Finance)
Strong understanding of key regulations: POCA, TACT, LCCP, GDPR, and the Gambling Act
Hands-on experience with Customer Due Diligence (CDD) and EDD procedures
Excellent communication skills and the ability to handle sensitive conversations with empathy
A sharp eye for detail and a proactive, investigative mindset
Proficiency in Microsoft Office (Excel, Word, OneNote, PowerPoint)
Ability to work independently and as part of a remote team

Job Responsibility

Conducting risk assessments and forensic profiling of customer accounts
Investigating escalated cases of fraudulent activity and suspicious behaviour
Engaging with customers to understand their circumstances and ensure safe play
Leading Enhanced Due Diligence (EDD) investigations, including Source of Funds/Wealth reviews
Maintaining accurate records and completing Suspicious Activity Reports (SARs)
Collaborating with retail and digital teams to create a seamless safer gambling experience
Presenting findings to senior governance meetings and contributing to policy improvements

What we offer

Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS
Buzz Brights Apprenticeships
Buzz Brilliance Awards – Employee Recognition Scheme
Buzz Learning, our digital learning platform with access to 100s of online courses
Access to Trained Mental Health Advocates for advice on your mental wellbeing
5 weeks Annual Leave plus Public Holidays
Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
Staff discount 50% off bingo tickets, food & soft drinks
Refer a Friend Scheme

Fulltime

Select Country

Team Lead CDD - Customer Risk Review

Job Description

Job Responsibility

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