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JLL Logo JLL · IT - Administration

Team Lead Business Support Operations

Costa Rica, Belen · Job Posted February 21, 2026
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Job Description

Join JLL's dynamic Project Delivery Services (PDS) team as a Team Lead supporting business operations across the Americas region. You will drive technology implementation, data quality assurance, and process standardization while fostering high-performing, cross-functional teams. This role serves as a strategic bridge between technology systems, quality standards, and team performance, ensuring seamless data management and client satisfaction across diverse countries and cultures. This is an opportunity to make a lasting impact on how JLL delivers exceptional administrative and operational support for our clients while elevating your leadership career in a globally respected organization

Job Responsibility

  • Lead the development and execution of business operations strategies aligned with JLL's objectives and client requirements for Project Delivery Services
  • Oversee technology onboarding and training for business partners on JLL's Project Management Information System and client-specific platforms
  • Manage cross-functional virtual teams, conducting performance evaluations, career development planning, and resource allocation
  • Serve as primary point of contact for business operations escalations and technology adoption matters
  • Monitor and maintain system data quality, liaising with account teams to correct errors and uphold standards
  • Lead reporting and compliance activities, including account health checks, KPI analysis, and reporting coordination
  • Drive continuous improvement initiatives based on lessons learned and stakeholder feedback

Requirements

  • Bachelor's degree in Business Administration, Project Management, or related field
  • 3-5 years of experience in business operations or technology implementation, with proven team leadership experience
  • Advanced English level
  • Advanced proficiency in project management systems, SalesForce, Oval, Work planner, Excel, Power BI, and collaboration platforms
  • Experience with operational framework development and document management
  • Proven ability in cross-cultural communication and virtual team management
  • Exceptional attention to accuracy and process integrity

Nice to have

  • Experience in business services or consulting environments
  • Knowledge of Agile methodologies and frameworks
  • Project management certifications (PMP, CAPM, Agile)
  • Background in commercial real estate
  • Experience with CRM systems and proposal management
  • Experience managing teams across multiple time zones
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