Team Lead - BPO Job at Mantle Solutions (Kochi)

Business Process Optimization (BPO) Lead

The Avanos Global Customer Service Team is committed to delivering world-class s...

Location

United States

Salary:

96000.00 - 112000.00 USD / Year

Avanos

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business Administration, Operations Management, or a related field
3+ years of experience supervising or optimizing BPO or shared service operations
Strong leadership experience with outsourced teams, preferably in the Philippines
Excellent problem-solving and communication skills with a strong track record of process transformation
Experience working in cross-functional environments with matrixed reporting and distributed teams

Job Responsibility

Provide end-to-end leadership of Avanos’s outsourced operations in the Philippines, ensuring the health, scalability, and long-term success of the BPO Program
Provide guidance to support evolving business needs and cross-functional service expansion
Support initiatives that define, optimize, and scale outsourced operations across multiple departments beyond Customer Service (e.g., Commercial Ops, Order Management, Inside Sales)
Maintain real-time KPI dashboards and governance routines across all BPO-supported functions
Conduct recurring business reviews, performance assessments, and continuous improvement check-ins with BPO leadership
Ensure effective Leader Standard Work is developed, maintained, and followed at all levels of the BPO engagement
Act as the primary liaison and escalation point between Avanos and the BPO partner in the Philippines
Collaborate with internal leaders from Commercial, Customer Experience, Order-to-Cash, Planning, and Marketing to understand priorities and operational growth opportunities
Communicate program health and opportunities to Avanos leadership regularly, providing data-backed recommendations
Identify workflow gaps, structural inefficiencies, or resourcing challenges and lead cross-functional solutions to improve results

What we offer

benefits on day 1
free onsite gym
onsite cafeteria
HQ region voted 'best place to live' by USA Today
uncapped sales commissions
generous 401(k) employer match of 100% of each pretax dollar you contribute on the first 4% and 50% of the next 2% of pay contributed with immediate vesting

Fulltime

Director, Service Delivery

As the Service Delivery Director you are accountable for defining front line cus...

Location

United Kingdom , London; Oxford

Salary:

Not provided

Tripadvisor

Expiration Date

Until further notice

Requirements

Director+ level with 10+ years experience in Customer Operations, Service Excellence or CX Transformation
Bachelor’s degree or equivalent related experience
Managed both Global Vendor BPO Operations and In-house escalation or resolution teams
Demonstrated success leading a team
previous experience leading Managers and Team Leads
Strong commercial awareness, with the ability to balance resolution experience with efficiency
Close-Loop resolution for product or process blockers causing customer friction with measured impact
Relentless collaboration building strong stakeholder relationships to influence and execute
Customer obsessed mindset, advocating for simplicity and putting yourself in the shoes of the customer
Traveler first: drive exceptional value and effortless resolution service-support

Job Responsibility

Drive the strategy for customer first service delivery with omni-channel support with blended Vendor & In-house teams
Define BPO performance strategy, defining measurable improvements for customer-sentiment and resolution
Define service-solutions to reduce contact-propensity through product, policy and process improvement
Strategic review of operational network and define 2-4yr operational footprint
Point of contact for all business escalations to resolve and retain our customers
Stay connected to customer needs ensuring we win
Deliver exceptional front line team quality delivery, through team knowledge, process & product expertise
Identify, build and evolve global training programs to enhance product knowledge and service capability
Take the lead on collaborating with business partners company wide to identify key customer improvement opportunities
Build trusted relationships with internal business units (Product, Engineering, Commercial, Legal) and external vendors

What we offer

Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
“Work your way” with flexibility to suit your lifestyle
Flexible schedule
Donation matching
Tuition assistance
Lifestyle benefit
Travel perks
Employee assistance program
Health benefits

Fulltime

BPO Team Lead

The Team Leader – Financial Account is responsible for managing, coaching, and d...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

2 Year experience as a SME or higher in a contact center environment
2 Years MS Office Suite Experience including report writing and presenting
2 Years experience in Metrics Management - Data-driven approach towards Metric Management
High school diploma or GED Required

Job Responsibility

Demonstrate exceptional client service skills and leadership capabilities
Apply comprehensive knowledge and understanding of project management principles and methodologies
Utilize solid analytical and problem-solving skills to address challenges effectively
Make quick decisions and implement action items with agility in an expedited time frame
Monitor team performance and report results and issues to higher-level leadership
Assist the team with escalated client or account issues
Oversee career development, performance, and pay discussions with team members
Interact with clients and internal departments to resolve issues promptly
Lead staff to complete assignments using established guidelines, policies, and procedures
Ensure appropriate record keeping, required reports, and maintenance of related administrative functions

Fulltime

Bpo Team Lead

The BPO Team Lead role at NTT DATA involves overseeing a team in a contact cente...

Location

Philippines , Manila; Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

2 Year experience as a SME or higher in a contact center environment
2 Years MS Office Suite Experience including report writing and presenting
2 Years experience in Metrics Management - Data-driven approach towards Metric Management
High school diploma or GED Required
2 Years knowledge of Life insurance and Annuity policies

Job Responsibility

Demonstrate exceptional client service skills and leadership capabilities
Apply comprehensive knowledge and understanding of project management principles and methodologies
Utilize solid analytical and problem-solving skills to address challenges effectively
Make quick decisions and implement action items with agility in an expedited time frame
Monitor team performance and report results and issues to higher-level leadership
Assist the team with escalated client or account issues
Oversee career development, performance, and pay discussions with team members
Interact with clients and internal departments to resolve issues promptly
Lead staff to complete assignments using established guidelines, policies, and procedures
Ensure appropriate record keeping, required reports, and maintenance of related administrative functions

Fulltime

New

Bpo team lead

The BPO Team Lead role involves overseeing the procurement lifecycle, managing s...

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Create requisition, purchase orders and place orders with OEMs
Manage end to end procurement Lifecyle from placing order till delivery and invoicing as per agreed payment terms with the clients
Work with Accounts payable team with payment processing, review invoices for accuracy to bill as per agreed services
Manage Catalog and Non-standard Catalog and maintain pricing file for accuracy of billing the client
Organizing and import data from supplier to internal tools on delivery times, invoices, and quantity of supplies
Working with internal teams to develop and fine tune future purchasing plans and potential relationships with vendors
Perform Inventory planning, published forecasted numbers
Lead daily/weekly inventory reviews with clients
Lead daily/weekly calls with OEMs and 3rd party vendor (lessor)
Building and sustaining effective communications with all stakeholders towards the goal of maximizing the client experience

Job Responsibility

Supplier Management & Procurement
Planning and Forecasting
Stakeholder Engagement
Miscellaneous

Working Team Lead

The Team Leader will be responsible for managing, leading, and overseeing the ac...

Location

Philippines , Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Minimum of 2+ years' experience, preferably in the BPO industry or in the same capacity with excellent experience in people and client management
Proven work experience as a team leader or supervisor
In-depth knowledge of performance metrics
Excellent communication and leadership skills
Organizational and time-management skills
Excellent decision-making skills
Must be amenable to work on graveyard and shifting schedules

Job Responsibility

Provides daily direction and communication to employees to ensure service/technical/marketing calls/chats/emails/transactions are answered in a timely, efficient and knowledgeable manner
Provides continual evaluation of process and procedures
Responsible for suggesting methods to improve area of operations, efficiency and service to both internal and external customers
Provides statistical and performance feedback and coaching daily to each team member
Be always available to employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution
Ensure to write and administer performance reviews for skills improvement
Manage nesting agents to ensure proper performance before moving to the operations floor
Incorporate performance interventions to accelerate learning
Responsible for managing and motivating the CSRs to work simultaneously with them to hit KPIs and metrics
Assist Operations Manager to resolve customer complaints and issues

Fulltime

Director of Operations

As the Director of Operations, you will lead Truework's entire operations organi...

Location

United States , Nashville

Salary:

151000.00 - 189000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

10+ years operations experience in high-volume, high-accuracy service delivery (BPO, verification services, financial services, or similar)
5+ years in leadership roles managing teams of 50+ people including managing through team leads or managers
Deep BPO and offshore operations expertise, including vendor management and multi-site operations
Verification or financial services background—experience with employment verification, income verification, mortgage operations, or similar highly regulated operations
Outbound calling operations experience with understanding of contact center metrics, dialer technology, and B2B calling strategies
Proven track record scaling operations through high-growth phases (2-3x volume growth) while maintaining quality
Experience as startup operations leader—comfortable with ambiguity, rapid change, and building processes from scratch
Strategic and execution-focused: thinks 2-3 years ahead while delivering flawlessly today
P&L and business acumen: understands unit economics, cost structure, and financial impact of operational decisions
Technology forward: comfortable with automation, AI/GenAI tools, APIs, and operational systems

Job Responsibility

Define and execute operational strategy for Truework's verification and support operations, aligning with company growth targets and customer commitments
Build and lead operations organization of ~80 people including 20 onshore verification specialists, 50 offshore verification specialists, and 8 person support team
Own operational P&L including cost structure, efficiency metrics, and resource allocation across onshore and offshore teams
Manage BPO vendor relationships including performance management, contract negotiations, expansion planning, and quality oversight for Philippines operations
Drive automation and AI initiatives to reduce manual effort, improve quality, and scale efficiently—from GenAI-powered tools to workflow optimization
Optimize end-to-end operations metrics including TAT, quality, CSAT, cost per verification, and operational efficiency
Partner with Product/Engineering to prioritize operational tooling, automation capabilities, and platform improvements
Scale capacity rapidly for major customer launches and seasonal volume fluctuations while maintaining quality and compliance
Implement performance management systems with clear metrics, coaching frameworks, and career development pathways

What we offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive compensation and opportunity for advancement
100% medical, dental and vision coverage
Unlimited PTO policy
Monthly wellness stipend
In-office perks: lunch four times a week
commuter stipend
abundance of snacks and beverages
Relocation stipend may be available

Fulltime

Head of Record to Report

Responsible for leading Record to Report (RTR) activities for North America, inc...

Location

United States , Broomfield

Salary:

140000.00 - 155000.00 USD / Year

Hunter Douglas

Expiration Date

Until further notice

Requirements

Bachelor's degree in Accounting, Finance, or Business Administration
10+ years of Accounting experience, with at least 5 years in management/supervisory capacity
Proven track record in process transformation and automation within RTR or Finance operations
SAP experience highly desired
exposure to other ERP and automation solutions preferred
Fluent in English, with full professional proficiency
Transformation mindset: Demonstrated ability to challenge the status quo, identify process gaps, and lead process redesign and automation initiatives
Action-oriented, with the ability to turn strategic visions into executable tactics
Strong financial and data acumen with deep experience in Record to Report processes
Collaborative style with strong stakeholder management skills

Job Responsibility

Lead the RTR team with Business Process Outsourcing (BPO), overseeing all accounting and reporting activities to ensure compliance with US GAAP, SEC Requirements, and Sarbanes-Oxley (SOX) and internal policies
Ensure timely and accurate financial statements, including balance sheets, profit & loss statements, cash flow reports, fixed assets controls, intercompany reports and accounting reconciliations
Establish and maintain robust internal controls to safeguard company assets and ensure the accuracy of financial records
Provide training and development opportunities to team members to enhance their skills and career growth
Evaluate team performance and implement strategies to improve efficiency and effectiveness
Conduct regular audits and reviews to ensure compliance with internal and external regulations
Serve as a change agent for RTR transformation by identifying process inefficiencies, bottlenecks, and manual touchpoints
design solutions that reduce complexity and increase standardization
Partner with Business Process Outsourcing (BPO) provider to ensure streamlined processes, automation adoption, and delivery excellence
Lead the implementation of technology and automation tools that replace manual processes, enhance reporting accuracy, and optimize resource utilization

What we offer

Bonus target range: 35%
Generous benefits package including medical, dental, vision, life, disability
A company culture that prioritizes internal development and professional growth
401(k) plan with a degree of employer matching
Time off with pay
Wellness programs and product discounts

Fulltime

Team Lead - BPO

Mantle Solutions

Location:
India , Kochi

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 24, 2026

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