Team Lead - BPO Job at Mantle Solutions (Kochi)

Bpo Team Lead

Embrace the role of a BPO Team Lead and drive operational excellence in a dynami...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree preferred (Finance, Business, or related field)
2–3+ years of BPO experience, preferably in a financial account
1–2 years of experience in a supervisory or team leader role
Strong knowledge of financial services processes (banking, credit, payments, insurance, collections)
Excellent communication and interpersonal skills
Analytical ability to interpret metrics and implement improvements
Proficiency in MS Office and CRM/financial platforms
Coaching skills and leadership presence
High attention to detail and accuracy

Job Responsibility

Monitor daily, weekly, and monthly KPIs (AHT, QA, CSAT, productivity, accuracy, adherence)
Conduct regular performance reviews and provide individualized coaching
Ensure the team consistently meets or exceeds SLA targets
Manage attendance, scheduling, and adherence to workforce requirements
Allocate workload and manage capacity to meet service demand
Oversee transaction processing, customer interactions, and escalations
Ensure compliance with company policies, financial regulations, and client requirements
Drive continuous improvement through root cause analysis and corrective actions
Conduct call/transaction audits and participate in QA calibrations
Enforce compliance with financial guidelines such as: KYC/AML, Data privacy (GDPR, PCI-DSS, local regulations), Risk mitigation protocols

Fulltime

Bpo Team Lead

The Team Leader – Financial Account is responsible for managing, coaching, and d...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

2 Year experience as a SME or higher in a contact center environment
2 Years MS Office Suite Experience including report writing and presenting
2 Years experience in Metrics Management - Data-driven approach towards Metric Management
High school diploma or GED Required

Job Responsibility

Demonstrate exceptional client service skills and leadership capabilities
Apply comprehensive knowledge and understanding of project management principles and methodologies
Utilize solid analytical and problem-solving skills to address challenges effectively
Make quick decisions and implement action items with agility in an expedited time frame
Monitor team performance and report results and issues to higher-level leadership
Assist the team with escalated client or account issues
Oversee career development, performance, and pay discussions with team members
Interact with clients and internal departments to resolve issues promptly
Lead staff to complete assignments using established guidelines, policies, and procedures
Ensure appropriate record keeping, required reports, and maintenance of related administrative functions

Fulltime

Bpo Team Lead

The Team Leader – Financial Account is responsible for managing, coaching, and d...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

2 Year experience as a SME or higher in a contact center environment
2 Years MS Office Suite Experience including report writing and presenting
2 Years experience in Metrics Management - Data-driven approach towards Metric Management
High school diploma or GED Required

Job Responsibility

Demonstrate exceptional client service skills and leadership capabilities
Apply comprehensive knowledge and understanding of project management principles and methodologies
Utilize solid analytical and problem-solving skills to address challenges effectively
Make quick decisions and implement action items with agility in an expedited time frame
Monitor team performance and report results and issues to higher-level leadership
Assist the team with escalated client or account issues
Oversee career development, performance, and pay discussions with team members
Interact with clients and internal departments to resolve issues promptly
Lead staff to complete assignments using established guidelines, policies, and procedures
Ensure appropriate record keeping, required reports, and maintenance of related administrative functions

Fulltime

BPO Team Lead

The BPO Team Lead is responsible for managing a team of customer service associa...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

2 Year experience as a SME or higher in a contact center environment
2 Years MS Office Suite Experience including report writing and presenting
2 Years experience in Metrics Management - Data-driven approach towards Metric Management
High school diploma or GED Required
Demonstrate exceptional client service skills and leadership capabilities
Apply comprehensive knowledge and understanding of project management principles and methodologies
Utilize solid analytical and problem-solving skills to address challenges effectively
Make quick decisions and implement action items with agility in an expedited time frame
New hires must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material

Job Responsibility

Monitor team performance and report results and issues to higher-level leadership
Assist the team with escalated client or account issues
Oversee career development, performance, and pay discussions with team members
Interact with clients and internal departments to resolve issues promptly
Lead staff to complete assignments using established guidelines, policies, and procedures
Ensure appropriate record keeping, required reports, and maintenance of related administrative functions
Compile and analyze data to identify trends for root cause analysis
Provide coaching and feedback to the team based on individual metrics
Consistently coach and provide feedback to direct reports
Hold direct reports accountable to minimum expectations

BPO Team Lead

The BPO Team Lead at NTT DATA is responsible for overseeing a team that manages ...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Both Under Graduates and Post Graduates can apply
Excellent communication (verbal and written) and customer service skills
Able to work independently
strong analytic skills
Detail-oriented
ability to organize and multi-task
Ability to make decisions
Required computer skills: must have experience with data entry and word processing, possess a working knowledge of MS Office applications, and understand how to navigate through web-based applications
Demonstrate strong reading comprehension and writing skills
Cognitive Skills include language, basic math skills, reasoning ability and verbal communication skills

Job Responsibility

Meeting all assigned goals including production, quality, attendance, Training Test
Contribute towards process improvements
Support the Team Lead/Supervisor for different set of Daily, Weekly and Monthly Reports
Part of clarifications through emails and calls
Manage End to End Claims Administration services
Handle training for new hires
Work together with the team to come up with process improvements
Strictly monitor the performance of all team members and ensure to report in case of any defaulters
Encourage the team to exceed their assigned targets
Handle all the Products. Life/Annuity and Health Claims Products (Accident, HI, CI and Cancer)

Fulltime

Bpo team lead

The BPO Team Lead role involves overseeing the procurement lifecycle, managing s...

Location

India , Gurugram

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Create requisition, purchase orders and place orders with OEMs
Manage end to end procurement Lifecyle from placing order till delivery and invoicing as per agreed payment terms with the clients
Work with Accounts payable team with payment processing, review invoices for accuracy to bill as per agreed services
Manage Catalog and Non-standard Catalog and maintain pricing file for accuracy of billing the client
Organizing and import data from supplier to internal tools on delivery times, invoices, and quantity of supplies
Working with internal teams to develop and fine tune future purchasing plans and potential relationships with vendors
Perform Inventory planning, published forecasted numbers
Lead daily/weekly inventory reviews with clients
Lead daily/weekly calls with OEMs and 3rd party vendor (lessor)
Building and sustaining effective communications with all stakeholders towards the goal of maximizing the client experience

Job Responsibility

Supplier Management & Procurement
Planning and Forecasting
Stakeholder Engagement
Miscellaneous

Bpo Team Lead

The BPO Team Lead role at NTT DATA involves overseeing a team in a contact cente...

Location

Philippines , Manila; Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

2 Year experience as a SME or higher in a contact center environment
2 Years MS Office Suite Experience including report writing and presenting
2 Years experience in Metrics Management - Data-driven approach towards Metric Management
High school diploma or GED Required
2 Years knowledge of Life insurance and Annuity policies

Job Responsibility

Demonstrate exceptional client service skills and leadership capabilities
Apply comprehensive knowledge and understanding of project management principles and methodologies
Utilize solid analytical and problem-solving skills to address challenges effectively
Make quick decisions and implement action items with agility in an expedited time frame
Monitor team performance and report results and issues to higher-level leadership
Assist the team with escalated client or account issues
Oversee career development, performance, and pay discussions with team members
Interact with clients and internal departments to resolve issues promptly
Lead staff to complete assignments using established guidelines, policies, and procedures
Ensure appropriate record keeping, required reports, and maintenance of related administrative functions

Fulltime

BPO Team Lead

The Team Leader – Financial Account is responsible for managing, coaching, and d...

Location

Philippines , Quezon City

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

2 Year experience as a SME or higher in a contact center environment
2 Years MS Office Suite Experience including report writing and presenting
2 Years experience in Metrics Management - Data-driven approach towards Metric Management
High school diploma or GED Required

Job Responsibility

Demonstrate exceptional client service skills and leadership capabilities
Apply comprehensive knowledge and understanding of project management principles and methodologies
Utilize solid analytical and problem-solving skills to address challenges effectively
Make quick decisions and implement action items with agility in an expedited time frame
Monitor team performance and report results and issues to higher-level leadership
Assist the team with escalated client or account issues
Oversee career development, performance, and pay discussions with team members
Interact with clients and internal departments to resolve issues promptly
Lead staff to complete assignments using established guidelines, policies, and procedures
Ensure appropriate record keeping, required reports, and maintenance of related administrative functions

Fulltime

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