Team Lead Account Management Jobs

New

Customer Success Account Management Team Manager

ANS Group are a 750+ team of technology specialists and business experts. We del...

Location

United Kingdom , Manchester

Salary:

Not provided

ANS Group

Expiration Date

Until further notice

Requirements

Proven track record managing a client-facing team within a digital services organisation
Demonstrable experience in a similar management role within a Customer Success Account Management or Sales Account Management role
Experience leading and developing high-performing customer success or account management teams within a digital services environment
Strong commercial acumen and a deep understanding of strategic account management
Exceptional stakeholder management, communication, and coaching skills
Ability to use data-driven insights to inform strategy and performance
Skilled at collaboration across departments, managing change, and championing customer experience improvements
Experience in running the end-to-end sales process across Enterprise size customers, supporting the team to identify, close and deliver solutions across Cloud, Data and Security
Natural ability to influence senior leaders and board members
Exceptional communicator, skilled in engaging presentations, negotiations, escalation resolution, and Exec forums

Job Responsibility

Lead and execute the customer success account management growth targets across Tier 3,4 & 5 customers
Lead and drive the end-to-end customer experience for post-sale account management with a keen eye on NRR
Act as the voice of the customer at a senior manager level
Ensure all post-deal customer activities from handover of upsell opportunities won to renewals are executed to meet or excel customer expectations
Influence the business forecast for renewals and upsell
Drive customer culture across the department as the customer champion improving revenue growth, driving retention, and growing long-term partnerships
Reduce customer churn
Coach the team to drive value-driven and strategic conversations with customers
Provide an escalation route
Ensure solutions and products proposed to customers are fit for purpose

What we offer

25 days’ holiday
Buy up to 5 more days holiday
Birthday off
Extra celebration day
5 days’ additional holiday in the year you get married
5 volunteer days
Private health insurance
Pension contribution match
4 x life assurance
Flexible working

Fulltime

Team Lead - Pool Account Management

As the Team Lead of Account Management Pooled, your role and responsibilities wi...

Location

Germany , Berlin

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

5+ years of experience in a customer-facing B2B role, preferably Account Management, Customer Success and/or Sales
Team leadership experience is a plus, but experience in mentoring, coaching, or developing others is equally valued
You have owned commercial targets: proven commercial edge, strong negotiation skills, good judgment, and consultative acumen
Strong leadership and interpersonal skills: you listen, show empathy, communicate effectively, and can convince when needed
Fluent in both German and English
You bring positive energy, and you’re not afraid to use humor to keep the work enjoyable and the team connected
You like thinking big picture and at scale, and you want to help shape our AM service level proposition
You have a genuine interest in and technical aptitude for our products and industry
You understand the importance of DEI and actively integrate it into your decision-making
You bring experience in hiring processes and identifying talent

Job Responsibility

Team management: You are lucky to start with a great team and they deserve a leader committed to helping them grow and give their best. You will coach, support, balance workload, and keep the work fair and fun. You’ll create and maintain an inspiring and collaborative team environment with open communication and a strong feedback culture
Commercial target ownership and delivery: Targets are annual and achieved at team level, ensuring each member contributes at an individual level
Drive scalability initiatives and projects: Together with other global AM Leads, strengthen efforts towards automation, smarter usage of commercial tools, and "Account Management at scale" to achieve higher productivity and increased customer satisfaction
Lead the day-to-day: Step in when needed, whether on operational tasks, merchant escalation calls, or critical negotiations
Hire, develop, and retain diverse talent: The team will keep growing to support Adyen’s commercial and strategic ambitions
Align and collaborate with internal teams: Work closely with Marketing, Sales, Partnerships, Account Management, and Operations to provide outstanding customer experiences

Fulltime

Mid Market Account Manager Team Lead

As the Mid-Market Account Management Team Lead, you’ll be responsible for leadin...

Location

United Kingdom , London

Salary:

65000.00 - 80000.00 GBP / Year

Xelix

Expiration Date

Until further notice

Requirements

5+ years of experience in Account Management in a B2B SaaS or technology-driven company
Minimum of 1-2 years of experience leading a team
A proven record of achieving or surpassing renewal and expansion targets
Exceptional communication, coaching, and relationship-building skills
Strong analytical and problem-solving abilities
comfortable working with data to guide decisions
Experience using HubSpot CRM is highly desirable
Must have experience with MEDDIC
A proactive, collaborative approach and the ability to influence cross-functional teams
Passion for developing people, improving processes, and delivering exceptional customer value

Job Responsibility

Lead, mentor, and develop a high-performing team of Mid-Market Account Managers
Drive team performance to achieve renewal, retention, and expansion targets
Manage a select portfolio of strategic mid-market accounts to model best-in-class customer engagement
Guide your team in developing and executing account plans that promote long-term customer success and revenue growth
Conduct regular team meetings, deal reviews, and 1:1 coaching sessions to ensure alignment and accountability
Work cross-functionally with Sales, Services, Product, and Marketing to enhance the customer journey and operational processes
Analyse account health, identify risk indicators, and implement proactive strategies to mitigate churn
Report on team KPIs and business metrics, providing insights and recommendations to senior leadership
Contribute to process improvements, playbook development, and scalable strategies for managing mid-market accounts

What we offer

27 days of annual leave (including 3 days Christmas closing) which increases up to 3 days based on tenure, with the option to roll over, buy or sell up to 3 days
Hybrid working with two days a week from our dog-friendly Hoxton office
On-site gym and cycle to work scheme
Employee discount at over 100 retailers
Comprehensive private medical & dental cover with Vitality
Enhanced parental leave pay
Learning & development culture – £1,000 personal annual budget
We’re carbon-neutral and are working towards ambitious carbon reduction goals
Lots of team socials & activities
Annual team retreat

Fulltime

Lead Technical Account Manager

We are seeking an experienced and dynamic Lead Technical Account Manager to guid...

Location

Salary:

Not provided

Sparteo

Expiration Date

Until further notice

Requirements

5+ years of experience in a technical client-facing role such as Technical Account Management or Solutions Engineering
Proven experience in team management or a leadership role
Strong background in the AdTech industry and the programmatic ecosystem
Fluency in both French and English is mandatory, with the ability to lead technical conversations with clients in both languages
A data-driven and analytical mindset, with a passion for process improvement
Thrive in an autonomous and fast-paced environment
Excellent knowledge of HTML, CSS, JavaScript, and browser debugging tools
Understanding of Core Web Vitals and their impact on monetization
Familiarity with Consent Management Platforms (CMP) and standards like TCF v2.2+
A formal technical education or equivalent training is required to handle integration tasks and debugging

Job Responsibility

Lead, mentor, and grow a team of 3 Technical Account Managers
Define and monitor team KPIs to ensure objectives are met and to drive performance
Conduct regular one-on-one meetings and performance reviews to support the professional development of your team members
Effectively allocate team resources, manage workloads, and prioritize key projects
Act as the primary technical point of contact for our most strategic clients, guiding them through complex integrations
Participate in client calls to provide technical expertise, particularly with key French-speaking clients
Collaborate with internal teams (Sales, Product, Engineering) to resolve technical challenges and ensure client success
Oversee the quality and technical expertise delivered throughout the entire client integration lifecycle
Analyze and enhance existing team processes, including support ticket management, to improve efficiency and client satisfaction
Develop and maintain comprehensive documentation for technical processes and best practices

What we offer

Dynamic Remote Culture
Close-knit Team
Vibrant Social Events
Rapid Growth
Tailored Support
RTT Days
Comprehensive Health and pension plans
Benefit from the Swile card for meals
Partial reimbursement of public transit passes

Fulltime

Ad Account Management Team Lead

Location

India , Hyderabad

Salary:

Not provided

Optmyzr

Expiration Date

Until further notice

Requirements

Proven experience (7+ years) managing digital advertising campaigns across Google Ads, Microsoft Ads, and Facebook Ads
At least 2 years of experience managing and leading a team of account managers or digital marketing specialists
Strong understanding of PPC campaign management, optimization techniques, and analytics
Demonstrated experience working with clients from Western markets (North America, Europe)
Excellent communication and interpersonal skills
Ability to develop and implement effective account management strategies
Proficient with reporting and analytics tools relevant to digital advertising
Prior experience in a digital marketing agency or a similar services role
Google Ads Certification, Microsoft Ads Certification, Facebook Blueprint Certification
Experience with SaaS products related to digital marketing

Job Responsibility

Build, manage, and grow a team of account managers
Oversee client advertising accounts, ensuring performance targets are met and exceeded
Mentor team members, providing ongoing training and support to enhance their skills
Ensure high client satisfaction by consistently delivering strategic insights and excellent service
Develop and maintain effective account management processes and best practices
Collaborate with internal teams, including product and engineering, to provide feedback and improve service offerings
Prepare and deliver performance reports, client insights, and recommendations regularly

Account Management Lead

You will inspire, consult and guide clients toward business success through NOON...

Location

Italy , Padova; Milano; Bangalore

Salary:

Not provided

Noonic

Expiration Date

Until further notice

Requirements

Proven experience in Accounting Management in Agencies / Consulting Firms with a track of record in selling and delivering projects in the Media / ADV / Digital Field
Outstanding relational skills
Proven Business Acumen
Excellent communication, leadership, and stakeholder management skills
Strong analytical and problem-solving skills
Ability to work effectively in a fast-paced, innovative and unstructured environment

Job Responsibility

Serve as the liaison between our clients and their customers
Develop and maintain strong relationships with clients
Address customers' needs and concerns in a timely and effective manner
Consult with clients on how NOONIC's activities can help their business grow
Manage a small team with the perspective in mind of growing the team
Work closely with our team of growth hackers, marketers, and developers to deliver exceptional results