Team Lead Account Management Jobs

join.com

Location:
Germany, Berlin

Category:
Sales

Contract Type:
Employment contract

Salary:

85000.00 - 110000.00 EUR / Year

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Job Description:

As our Team Lead Account Management, you’ll play a key role in driving customer success, retention, and growth across the DACH region. You’ll lead, coach, and empower a team of Account Managers to deliver measurable impact for our clients - from SMBs to enterprise brands - while ensuring a best-in-class customer experience. This is an opportunity to combine strategic thinking with hands-on execution and leadership. You’ll have the autonomy to shape your team’s success while collaborating closely with Sales, Product, Marketing, and RevOps.

Job Responsibility:

Lead, coach, and develop a team of Account Managers to achieve individual and team goals
Define and implement scalable processes that drive customer satisfaction, retention, and account growth
Act as an escalation point for complex client challenges and high-value opportunities
Partner closely with Sales, Product, and Marketing to ensure a seamless customer journey
Use CRM data to analyse performance, forecast results, and identify improvement opportunities
Foster a culture of accountability, collaboration, and continuous learning within your team
Balance strategic oversight with hands-on support to help customers unlock the full value of JOIN’s platform

Requirements:

7+ years of experience in Account Management, Customer Success, or Sales
At least 2–3 years in a leadership or mentoring role
Proven track record of driving customer retention and business growth through strategic account management
Exceptional communication and interpersonal skills
Strong analytical and problem-solving mindset
Experience using CRM tools (ideally HubSpot)
Proactive, empathetic, and structured leadership style
Fluent in German and English

Nice to have:

Experience in HR Tech or recruitment software
Familiarity with data-driven performance management and customer health metrics
Additional language skills (e.g. Spanish or French)

What we offer:

Apple hardware (MacBook)
Team events (Brunches, sports activities, and quarterly gatherings in Berlin)
104 days per year remote (post-probation)
Competitive salary
Relocation support (Assistance with paperwork, travel, and one month of furnished accommodation)

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Team Lead Account Management