Team Lead - Account Management, Scaled

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Our Account Management team in Chicago provides the best experience to our portfolio of North American mid-sized, fast-growth digital and e-commerce merchants. We achieve this using a pooled Account Management approach focusing on operational efficiency, data-driven optimization, and proactivity. We regularly reach out to our merchants to identify additional service opportunities such as global expansion, advanced fraud management, or revenue optimization features (e.g., authorization rate tuning, recurring billing features). With a strategic mindset and a hands-on approach, this team drives growth, expansion, and retention in our North American portfolio as we scale our merchant base efficiently.