Team Lead, Account Advocate

Apollo.io is seeking a proactive, data-driven Account Advocate Team Lead to guide and elevate our growing team of Account Advocates. This team plays a critical role in Apollo’s customer lifecycle, specializing in billing inquiries, renewals, downgrades, refund assessments, and high-touch retention conversations with customers considering cancellation. As Team Lead, you will ensure your team consistently delivers exceptional customer experiences while also protecting revenue, reducing churn, and uncovering meaningful insights about customer sentiment and product fit. You’ll be responsible for coaching advocates in negotiation, objection handling, billing acumen, and customer empathy—empowering them to confidently navigate complex, emotionally charged interactions. In this role, you will partner closely with Support, Finance, Sales, Customer Success, and Product teams to streamline billing processes, advocate for customer improvements, and create repeatable playbooks that improve both efficiency and outcomes. This is a highly impactful leadership role that blends people management, operational excellence, financial understanding, and customer retention strategy.