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Team Lead - Pool Account Management

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Adyen

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Location:
Germany, Berlin

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Category:
Sales

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Contract Type:
Not provided

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Salary:

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Job Description:

As the Team Lead of Account Management Pooled, your role and responsibilities will include team management, commercial target ownership and delivery, driving scalability initiatives and projects, leading the day-to-day, hiring, developing, and retaining diverse talent, and aligning and collaborating with internal teams.

Job Responsibility:

  • Team management: You are lucky to start with a great team and they deserve a leader committed to helping them grow and give their best. You will coach, support, balance workload, and keep the work fair and fun. You’ll create and maintain an inspiring and collaborative team environment with open communication and a strong feedback culture
  • Commercial target ownership and delivery: Targets are annual and achieved at team level, ensuring each member contributes at an individual level
  • Drive scalability initiatives and projects: Together with other global AM Leads, strengthen efforts towards automation, smarter usage of commercial tools, and "Account Management at scale" to achieve higher productivity and increased customer satisfaction
  • Lead the day-to-day: Step in when needed, whether on operational tasks, merchant escalation calls, or critical negotiations
  • Hire, develop, and retain diverse talent: The team will keep growing to support Adyen’s commercial and strategic ambitions
  • Align and collaborate with internal teams: Work closely with Marketing, Sales, Partnerships, Account Management, and Operations to provide outstanding customer experiences

Requirements:

  • 5+ years of experience in a customer-facing B2B role, preferably Account Management, Customer Success and/or Sales
  • Team leadership experience is a plus, but experience in mentoring, coaching, or developing others is equally valued
  • You have owned commercial targets: proven commercial edge, strong negotiation skills, good judgment, and consultative acumen
  • Strong leadership and interpersonal skills: you listen, show empathy, communicate effectively, and can convince when needed
  • Fluent in both German and English
  • You bring positive energy, and you’re not afraid to use humor to keep the work enjoyable and the team connected
  • You like thinking big picture and at scale, and you want to help shape our AM service level proposition
  • You have a genuine interest in and technical aptitude for our products and industry
  • You understand the importance of DEI and actively integrate it into your decision-making
  • You bring experience in hiring processes and identifying talent

Additional Information:

Job Posted:
December 15, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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