Team Co-Ordinator Job at Ampa - Legal & Professional Services (Stratford upon Avon)

Job Description

This role is varied with a demanding workload, involving plenty of client liaison so you will need to enjoy juggling a busy day!

Job Responsibility

Having responsibility for the day-to-day management of your client team
Prioritising and coordinating team duties to ensure completion in line with client SLAs
Managing cases throughout the entire legal process, in line with client requirements
Supporting the wider team with calls when required
Attending client meetings
Managing service delivery as the first point of contact
Process management and reviews
Reporting and invoicing
Meeting team financial targets
Client management / Meetings

Requirements

Having responsibility for the day-to-day management of your client team
Prioritising and coordinating team duties to ensure completion in line with client SLAs
Managing cases throughout the entire legal process, in line with client requirements
Supporting the wider team with calls when required
Attending client meetings
Managing service delivery as the first point of contact
Process management and reviews
Reporting and invoicing
Meeting team financial targets
Client management / Meetings
Demonstrates Debt Recovery and Legal Knowledge
Leadership and people skills
Attention to detail
Competency with IT systems - to manage a volume caseload through highly automated processes
Excellent time and diary management
Experience with meeting court deadlines
Working to FCA guidelines/standards and ensuring team compliance
The ability to produce a high standard of work, being agile and able to work under pressure, whilst maintaining accuracy and good attention to detail
To be able to demonstrate flexibility, initiative and confidence in your own ability
Commercial business awareness
Promoting a culture of continuous improvement, identifying where efficiencies and improvements in processes can be made, delivering the necessary action plans
Organised, systematic, able to prioritise demanding workloads under pressure
Ability to build effective relationships with clients, colleagues and key stakeholders
Confident approach, ability to communicate effectively with clients and colleagues in a calm, professional and responsible way
Approaches challenges with determination as well as persistence when needing to overcome obstacles
Diplomatic and able to observe and maintain confidentiality

What we offer

private medical
27 days holiday plus bank holidays
bonus day off for your birthday
hybrid working

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Team Co-Ordinator

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