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Team Co-Ordinator

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Ampa - Legal & Professional Services

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Location:
United Kingdom , Stratford upon Avon

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Category:
Legal

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

This role is varied with a demanding workload, involving plenty of client liaison so you will need to enjoy juggling a busy day!

Job Responsibility:

  • Having responsibility for the day-to-day management of your client team
  • Prioritising and coordinating team duties to ensure completion in line with client SLAs
  • Managing cases throughout the entire legal process, in line with client requirements
  • Supporting the wider team with calls when required
  • Attending client meetings
  • Managing service delivery as the first point of contact
  • Process management and reviews
  • Reporting and invoicing
  • Meeting team financial targets
  • Client management / Meetings

Requirements:

  • Having responsibility for the day-to-day management of your client team
  • Prioritising and coordinating team duties to ensure completion in line with client SLAs
  • Managing cases throughout the entire legal process, in line with client requirements
  • Supporting the wider team with calls when required
  • Attending client meetings
  • Managing service delivery as the first point of contact
  • Process management and reviews
  • Reporting and invoicing
  • Meeting team financial targets
  • Client management / Meetings
  • Demonstrates Debt Recovery and Legal Knowledge
  • Leadership and people skills
  • Attention to detail
  • Competency with IT systems - to manage a volume caseload through highly automated processes
  • Excellent time and diary management
  • Experience with meeting court deadlines
  • Working to FCA guidelines/standards and ensuring team compliance
  • The ability to produce a high standard of work, being agile and able to work under pressure, whilst maintaining accuracy and good attention to detail
  • To be able to demonstrate flexibility, initiative and confidence in your own ability
  • Commercial business awareness
  • Promoting a culture of continuous improvement, identifying where efficiencies and improvements in processes can be made, delivering the necessary action plans
  • Organised, systematic, able to prioritise demanding workloads under pressure
  • Ability to build effective relationships with clients, colleagues and key stakeholders
  • Confident approach, ability to communicate effectively with clients and colleagues in a calm, professional and responsible way
  • Approaches challenges with determination as well as persistence when needing to overcome obstacles
  • Diplomatic and able to observe and maintain confidentiality
What we offer:
  • private medical
  • 27 days holiday plus bank holidays
  • bonus day off for your birthday
  • hybrid working

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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