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The Team Accommodation Supervisor will ensure the smooth delivery of the resort Team Accommodation and the Team Launderette. Supporting the Team Accommodation Manager to lead their team in promoting high operational standards and accommodation cleanliness, will support in setting clear goals and expectations whilst nurturing an environment that the team can perform at their best. Supporting both leaders and team to manage any issues that arise, to promptly work towards an appropriate resolution. Reporting to the Team Accommodation Manager, ensuring necessary tasks are carried out, to maintain a safe and secure environment which is also inclusive. Maintaining the expectations laid out with-in the company’s Accommodation Agreement and Policies. Managing any breaches reasonably and consistently, ensuring we remain compliant at all times.
Job Responsibility:
Improving ENPS and feedback
Health, Safety & Compliance Audits
Responsibility for delivery of RPRPRT
CAFF delivery
Responsibility for the delivery of CAFF across Team Accommodation
Responsibility for allocations of Team Accommodation units for current team and new arrivals
To lead designated shifts in a professional and effective manner as a leader, allocating daily duties
Administration duties such as database maintenance and keycard making
Accountable for the day-to-day operation of the Team Accommodation department
To be a point of contact for our team and leaders, to understand team issues and to drive and support problem resolution
Report maintenance work collaboratively with the Facilities team to plan and complete accommodation maintenance
H&S Compliance tasks for your team and areas, ensuring all processes are completed accurately
Build and maintain strong relationships across the resort
Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle
Requirements:
Strong attention to detail
Understanding different communication styles and have the ability to communicate well at all levels, experience in having challenging conversations
Able to manage multiple priorities and can adapt quickly to changing requirements