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Job Description – TD CS Ops and F.Ops Stream Leader. There is an opportunity in Airbus India Customer Services to join the Operational Unit "Technical Data Support & Services", which is in charge of defining, producing, delivering and supporting the Technical Data (TD) products and services which are necessary for Customers to safely and efficiently operate their aircraft. We answer daily queries and support our customers with data customization management, data access, and fleet management and contribute to new customer Entry into service. We also ensure that Flight Operations (F.Ops) products are generated and dispatched in compliance with TD processes, Quality Gates and SLAs.
Job Responsibility:
Ensure to understand and run operationally both the A/C transfer and F.OPS activities performed by the team as well to be the strong bridge between the collaborators of Europe
Lead overall Operations support activities to ensure that Maintenance and Flight Operations Technical Data manuals are delivered to Customers in line with AIRBUS contractual commitments
Ensure high activity performance in line with expected targets
Guarantee and enhance a close relationship with internal stakeholders and external customers
Conduct proactive support activities and improvement initiatives to boost our efficiency
Manage operationally the Tech Data Assembly & Dispatch processes for F.OPS customized products and A/C transfers
Supervise the team in their operational daily work
Ensure Customers satisfaction around the world through the on-time, on-quality and on-cost production of F.OPS deliverables and accurate A/C transfers
Requirements:
Master’s or a Bachelor's degree in engineering or AME
Minimum 10 years progressive experience in leadership or direct supervision within the aeronautics/Airline/IT industry
C1 level in English, written and spoken
Good presentation skills, both oral and written
Good coordination and relational skills
Good technical skills on overall TechData Operations topics
Overall knowledge of Project steps and ability to lead Projects
Experience in Technical Data F. OPs would be a plus
Nice to have:
Experience in Technical Data F. OPs would be a plus