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Embark on a transformative journey as a TB Core Banking Service Engineer at Barclays Bank, where you will play a key role in the supporting applications end-to-end, enhancing capabilities, and delivery continuous improvement of core banking platforms. You will be responsible for ensuring the resilience, performance, and integrity of critical systems while contributing to strategic change and operational excellence within the technology function.
Job Responsibility
Providing end-to-end L2/L3 support for core banking applications, ensuring adherence to service level agreements (SLAs) and operational KPIs
Proactively monitoring system health, managing incidents and service requests, and ensuring high availability of business-critical services
Supporting ongoing maintenance activities including defect resolution, patching, and platform upgrades
Driving continuous improvement initiatives to enhance application stability, performance, and scalability
Managing application changes through the Barclays change governance framework, ensuring controlled and compliant deployments across environments
Supporting release activities with minimal disruption to production services
Leading incident triage, performing root cause analysis, and implementing permanent fixes
Contributing to problem management processes to reduce recurring incidents and improve system resilience
Working closely with business users, development teams, and infrastructure partners to manage demand, prioritise enhancements, and support delivery of the application backlog and strategic initiatives
Identifying opportunities to streamline processes, automate repetitive tasks, and implement best practices to improve operational efficiency and user experience
Ensuring compliance with internal policies, regulatory requirements, and audit standards
Supporting risk management activities including controls monitoring, incident reporting, and documentation
Collaborating with infrastructure, database, and middleware teams to manage application environments, capacity planning, and performance tuning
Supporting disaster recovery planning, failover testing, and continuity processes to ensure minimal disruption to critical banking services
Requirements
Application Support & Service Delivery
Maintenance & Continuous Improvement
Change, Release & Environment Management
Incident, Problem & Root Cause Analysis
Stakeholder Collaboration & Demand Support
Operational Excellence & Process Optimisation
Risk, Compliance & Controls
Environment & Infrastructure Coordination
Business Continuity & Resilience
Strong understanding of ITIL practices (Incident, Problem, Change Management)
Experience working within regulated financial services environments
Ability to manage competing priorities in a high-pressure production support environment
Effective communication and stakeholder management skills
Continuous learning mindset to adapt to evolving banking technologies and platforms