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Tax Services Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Rochester

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for an organized and customer-focused Tax Services Specialist to join our team in Rochester, New York. In this role, you will handle a variety of tax-related tasks while ensuring accuracy and efficiency in a fast-paced environment. The ideal candidate will possess strong communication and problem-solving skills, along with the ability to prioritize and meet deadlines. This is a long-term contract position offering the opportunity to contribute to a dynamic and detail-oriented team.

Job Responsibility:

  • Address outstanding issues promptly to meet service level agreements and maintain client satisfaction
  • Build and enhance knowledge of company products, policies, and procedures to provide accurate support
  • Organize and prioritize daily tasks to meet time-sensitive deadlines and ensure smooth workflow
  • Support clients with tax filings, payments, account registrations, and agency-related inquiries
  • Conduct research and resolve tax notices efficiently while maintaining thorough documentation
  • Enter and verify data, create spreadsheets, and ensure accuracy in all records
  • Utilize systems such as Oracle, Salesforce, and Microsoft Office to streamline processes and manage workloads
  • Uphold company values of integrity, innovation, accountability, and respect in all interactions
  • Collaborate with internal teams and external clients to deliver exceptional service
  • Perform additional duties as assigned to support team and client needs

Requirements:

  • High school diploma or equivalent education
  • Minimum of 2 years of detail-oriented work experience, preferably in payroll or tax-related roles
  • Exceptional attention to detail with a focus on accuracy and timeliness
  • Strong verbal and written communication skills to interact with clients and team members effectively
  • Ability to manage multiple tasks and systems simultaneously in a deadline-driven environment
  • Proven customer service and interpersonal skills to build positive relationships
  • Familiarity with online research tools and knowledge bases
  • Proficiency in using Microsoft Office Suite and other relevant software platforms
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • access to top jobs, competitive compensation and benefits, and free online training

Additional Information:

Job Posted:
February 21, 2026

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