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Lead all day-to-day tax, insurance, escrow administration, and related mortgage servicing operations while ensuring operational excellence, regulatory compliance, and achievement of departmental objectives
Ensure timely and accurate escrow disbursements for taxes, insurance premiums, HOA dues, and other escrowed obligations to prevent penalties, interest assessments, lapses in coverage, or borrower harm
Monitors non-escrowed accounts for the current payment of taxes and placement of appropriate insurance coverages
Oversee follow-up with clients and borrowers as appropriate
Oversee the department’s compliance with Lender Placed insurance and cancellation regulations
Ensure compliance with applicable federal and state regulations, including RESPA, CFPB servicing requirements, investor guidelines, insurer requirements, and client servicing agreements
Identify operational trends, root causes, and opportunities for corrective action and process improvement
Manage relationships with tax service providers, insurance tracking vendors, and other third-party service providers to ensure contractual obligations and service level expectations are achieved
Develop and maintain clearly written and regularly updated department procedures
Maintain compliance with state and federal laws and regulations applicable to servicing mortgage loan escrows and payment processing
Lead continuous improvement initiatives through automation, workflow optimization, data analysis, and technology enhancements that improve accuracy, scalability, compliance, and customer experience.
Requirements
4 year degree and 5+ years Mortgage Servicing with specific experience with Tax and Insurance escrow management
Leadership – will be hiring a team of 7 people immediately
Tech savvy. Needs to improve overall systems utilization
Experience with MSP, Black Knight Mortgage servicing system
Create efficiency
Strong understanding of regulations governing escrow.
What we offer
medical, vision, dental, life, and disability insurance