Task Support Advocate Jobs

Taskrabbit

Location:
Poland

Category:
Customer Service

Contract Type:
Not provided

Salary:

92000.00 PLN / Year

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Job Description:

You will be joining a remote team of 20+ advocates in Poland that are in charge of improving conversions and reducing cancellations within our 6 European markets (UK, Germany, France, Spain, Portugal and Italy). You will monitor booking funnels to identify 'stuck' tasks and intervene when our algorithm needs a human touch - using email, internal tools, and phone calls to ensure the jobs get done. You will act as a Task Support Advocate, navigating complex, nuanced conversations with our German clients and Taskers to save cancellations and drive revenue.

Job Responsibility:

Understand the business requirement for each programme and be able to put in action the SOPs
Diligently take notes while performing core duties and make suggestions for improvement
Efficiently address & solve user issues primarily via live channels while maintaining & exceeding KPIs
Efficiently manage time to make relevant phone calls while maintaining quality interactions
Build connection and trust with stakeholders to provide an exceptional experience
Be organized, accountable and responsible - using resources to keep informed of all SOPs and programme changes

Requirements:

Minimum 6 months of customer service experience, contact center experience or similar
Excellent customer service skills: empathy, courtesy, kindness, efficiency, confidence and helpfulness
Excellent time management
Excellent typing skills and adaptable in navigating online tools and systems
Excellent written & verbal communication skills: strong command of grammar and spelling
Excellent Communication Skills: Ability to articulate persuasively over the phone
Strong critical thinker and adept at problem-solving
Interpersonal skills: open to others' ideas and willingness to try new things
Resilience and Persistence: Willingness to face rejection and persistently pursue leads
Prior experience in sales over the phone, preferably in cold calling
Ability to take ownership and solve problems
Available full-time (40 hours / week)
Fluency in English & German
Eligible to work in Poland

What we offer:

Employer-paid health insurance (US employees)
401k match with immediate vesting (US employees)
Generous and flexible time off with 2 company-wide closure weeks
Taskrabbit product stipends
Wellness + productivity + education stipends
IKEA discounts
Reproductive health support

Additional Information:

Job Posted:
December 12, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Task Support Advocate