Target Operating Model Program Management Lead, Citi

Citi

Location:
Ireland, Dublin

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Payments Target Operating Model program management lead will strategically liaise across global Payment’s organisation, with partners in Operations, Technology, and across various geographies to drive realization of efficiencies, risk reduction and improvement of client experience linked to a globally consistent and future-proofed operating model

Job Responsibility:

Support execution of Payments TOM through implementing and maintaining governance forums for program oversight
Engage with senior leaders and SMEs to coordinate reporting on TOM efforts across Payments to governance committees
Collaborate with Product, Operations, Technology, Controls and the second line partners to identify areas of focus for Payments TOM deployment through insightful analysis, opportunity identification and sizing
Drive end-to-end program delivery by partnering with the key Payments TOM stakeholders, defining and monitoring action plans across program streams, timely resolving execution roadblocks
Develop and refine product strategies, go-to-market approaches, and delivery models in close coordination with global and regional product teams
Create frameworks and strategies for globally consistent capability deployment
Enhance client experience and satisfaction for payment products through collaboration with various partners
Keep operational risk within risk appetite by implementing target state product capabilities and processes
Collaborate with Citi AI teams to deliver AI opportunities driving process efficiencies and improving the control environment in Payments

Requirements:

Experience in financial services, deep understanding of the Payments ecosystem, including regulatory and market developments
Proven program management experience to operate governance structures, work to tight deadlines, and deliver results
Product development or operational management experience with payment or cash management products
Strong analytical and problem-solving skills, comfortable with financial data and deriving conclusions
Exceptional verbal, written, and interpersonal communication skills, with a strong ability to influence senior stakeholders and partners
Client-first mindset, self-motivated, with the ability to operate strategically and challenge the status quo, influencing diverse internal stakeholders
University degree (preferably in business, finance)

What we offer:

Competitive base salary (which is annually reviewed)
Business casual workplace with a hybrid working model (up to 2 days working at home per week)
Additional benefits that support you (and your family) to be well, live well and save well

Additional Information:

Job Posted:
October 02, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Target Operating Model Program Management Lead