Target Operating Model Program Management Lead, Citi

Citi

Location:
United Kingdom, London

Category:
Finance

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

The role involves strategically liaising across global Payments organisations to implement the Payments Target Operating Model, ensuring efficiency, risk reduction, and client satisfaction. The candidate will play a key part in defining product strategies, ensuring globally consistent delivery, and collaborating with internal and external stakeholders to enhance payment solutions.

Job Responsibility:

Support execution of Payments TOM through implementing and maintaining governance forums for program oversight
engage with senior leaders and SMEs to coordinate reporting on TOM efforts across Payments to governance committees
collaborate with Product, Operations, Technology, Controls and the second line partners to identify areas of focus for Payments TOM deployment through insightful analysis, opportunity identification and sizing
drive end-to-end program delivery by partnering with the key Payments TOM stakeholders, defining and monitoring action plans across program streams, timely resolving execution roadblocks
develop and refine product strategies, go-to-market approaches, and delivery models in close coordination with global and regional product teams
create frameworks and strategies for globally consistent capability deployment
enhance client experience and satisfaction for payment products through collaboration with various partners
keep operational risk within risk appetite by implementing target state product capabilities and processes
collaborate with Citi AI teams to deliver AI opportunities driving process efficiencies and improving the control environment in Payments

Requirements:

Experience in financial services, deep understanding of the Payments ecosystem, including regulatory and market developments
proven program management experience to operate governance structures, work to tight deadlines, and deliver results
product development or operational management experience with payment or cash management products
strong analytical and problem-solving skills, comfortable with financial data and deriving conclusions
exceptional verbal, written, and interpersonal communication skills, with a strong ability to influence senior stakeholders and partners
client-first mindset, self-motivated, with the ability to operate strategically and challenge the status quo, influencing diverse internal stakeholders
university degree (preferably in business, finance)

What we offer:

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
a discretional annual performance related bonus
private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Additional Information:

Job Posted:
October 02, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Target Operating Model Program Management Lead