Talent Partner - Customer Operations Job at Capital on Tap (Cardiff)

Vp, Customer Service Operations & Monitoring

We’re seeking an enterprise-level operational executive to lead two of the most ...

Location

United States

Salary:

270000.00 - 290000.00 USD / Year

SimpliSafe

Expiration Date

Until further notice

Requirements

10+ years leading senior leaders in large-scale, multi-layered service operations (contact centers, monitoring centers, emergency response, consumer experience organizations, or similar environments)
Demonstrated success driving excellence across distributed teams serving millions of customers or transactions, with a strong focus on end-to-end consumer experience
Deep experience influencing the functions that enable operational success (WFM, QA, L&D, routing, analytics) through their respective leaders, ensuring a consistent and high-quality consumer journey
Strong track record of partnering with Technology and AI teams on automation, virtual agents, and large-scale operational workflows that elevate both efficiency and consumer experience
Advanced analytical, financial, and operational judgment with the ability to synthesize KPIs into actionable strategy that improves performance and consumer outcomes
Steady, decisive leadership style suited to high-stakes, fast-moving, safety-critical environments, with a commitment to delivering an exceptional consumer experience at scale

Job Responsibility

Lead and develop the senior leadership teams overseeing the CX Contact Center (~500 internal FTEs + ~400 BPO) and the Monitoring Center (~200 internal FTEs + 800K subscribers supported via wholesale monitoring partner)
Set long-term strategic direction for large-scale service operations, translating enterprise goals into operational roadmaps
Build a unified culture of accountability, trust, coaching, and continuous improvement across distributed, high-volume environments
Strengthen leadership capability through executive development, succession planning, and rigorous talent evaluation
Guide senior leaders of support, loyalty, and sales operations to deliver exceptional service levels, customer satisfaction, and business outcomes
Direct the senior leadership of the Monitoring Center to ensure accuracy, dispatch quality, emergency readiness, and compliance across 24/7 operations
Ensure both organizations operate with consistency, clarity, and operational discipline while managing high transaction volume and rapid change
Lead the senior leaders accountable for Workforce Management, Quality, Learning & Development, and Channel Strategy to ensure their teams are enabling operational success
Influence how WFM forecasting, capacity planning, and staffing strategies support organizational targets
Ensure QA insights, L&D programs, and operational analytics are effectively leveraged by CC and Monitoring leadership teams

What we offer

A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
Free SimpliSafe system and professional monitoring for your home
Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change
Participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits

Fulltime

Talent Acquisition Partner

As our Talent Acquisition Partner (with a focus on Commercial roles) in Berlin, ...

Location

Germany , Berlin

Salary:

50000.00 - 60000.00 EUR / Year

join.com

Expiration Date

Until further notice

Requirements

3–4 years of full-cycle recruiting experience (in-house or agency)
Proven experience hiring for commercial roles in B2B or SaaS environments
Strong German and English communication skills (spoken & written)
Skilled in sourcing through LinkedIn Recruiter, Boolean search and creative outreach
Comfortable managing multiple roles and priorities in parallel
High attention to detail, organisation and a proactive approach to problem-solving
Data-driven mindset with the ability to report and optimise based on insights

Job Responsibility

Manage end-to-end recruitment for commercial roles (Sales, Marketing, Customer Success, Operations)
Partner closely with hiring managers to understand business needs and hiring priorities
Build and nurture diverse talent pipelines through active sourcing and networking
Conduct structured interviews and evaluate candidates for both skills and culture fit
Ensure an outstanding candidate experience from first contact to contract signature
Support all stages of the employee journey (onboarding, development, retention, etc.) ensuring a seamless, positive experience for every JOINer
Maintain and optimise our HRIS and internal recruiting systems (surveys, review cycles, comms tools), ensuring employee data is accurate, updated and organised

What we offer

Apple hardware – The best tools for the job (MacBook)
Team events – Brunches, sports activities, and quarterly gatherings in Berlin
Productivity from Everywhere – 104 days per year remote (post-probation), following our hybrid policy
Competitive salary – Tailored to align with your experience level
Relocation support – Assistance with paperwork, travel, and one month of furnished accommodation

Fulltime

Operations Manager (Sales)

The Operations Manager will play a critical role on our airport leadership team,...

Location

United States , San Francisco

Salary:

70000.00 - 80000.00 USD / Year

Clear

Expiration Date

Until further notice

Requirements

3+ years of leadership experience in high-volume, customer-facing environments (e.g., retail, hospitality, airport concessions, restaurants)
Proven track record of achieving or exceeding sales goals, KPIs, and team performance metrics
Strong leadership, coaching, and team development skills with a focus on sales accountability and performance management
Excellent communication skills and the ability to motivate and influence others in a dynamic environment
Experience balancing customer satisfaction, sales performance, compliance, and operational efficiency
Comfort with technology and data, using tools to track performance and make informed decisions
Willingness and ability to work non-traditional hours including weekends, holidays, and early mornings or evenings
Ability to stand/walk for extended periods and follow airport, CLEAR, and federal security policies

Job Responsibility

Lead from the floor - spend 70% of your time in the airport environment, actively coaching, inspiring, and driving a culture of hospitality, member engagement, and sales excellence
Own all sales performance by setting, monitoring, and achieving daily, weekly, and monthly goals for membership growth, conversion, and revenue
Motivate and empower Ambassadors through hands-on coaching, daily huddles, and consistent feedback that builds confidence and accountability in selling CLEAR
Create a sales-first culture that celebrates wins, recognizes top performers, and fosters pride in connecting members to CLEAR’s value
Analyze KPIs and member insights to identify trends, inform strategy, and take decisive action to improve sales performance and the overall member experience
Assist with recruiting, training, and talent development - building a team of Ambassadors who excel at hospitality, embody the brand, and consistently deliver strong results
Ensure operational excellence and compliance, upholding CLEAR and TSA policies with the highest standards of security and integrity
Collaborate with the General Manager and partners to optimize station performance, aligning operational efficiency with ambitious sales and growth goals

What we offer

Competitive compensation structure with base and target bonus
3 weeks paid time off (inclusive of vacation & sick time), increasing with time in service and 10 company-paid holidays
$100 monthly wellness stipend for health and fitness-related expenses
401k Retirement Plan with company match
Comprehensive benefit offerings that include medical, dental, vision, pet, home, and auto insurance, company-paid disability and life insurance, and MetLaw legal benefits
Family Planning benefits through KindBody
Paid Parental Leave
Family, Military & Bereavement Leave Program
Emotional Well Being Assistance
Ongoing training & development programs to grow & advance your career with a growing company

Fulltime

Retail Assistant Store Manager

As an Assistant Store Manager, you will have the opportunity to work in partners...

Location

United States , Olympia

Salary:

21.75 - 31.75 USD / Hour

Bath and Body Works

Expiration Date

Until further notice

Requirements

Proven experience delivering sales, customer experience, and operational results in a fast-paced environment
Prior experience in a manager role, preferably in a retail setting
Thrives in a customer-first based retail environment
Ability to foster a customer-focused selling culture
Effective communication skills, being open to feedback, and the ability to adapt quickly
Ability to provide in the moment coaching to associates
Ability to de-escalate store and customer situations effectively
Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays
High school diploma, GED certificate, or Relevant Work Experience

Job Responsibility

Attract, hire, develop, inspire, and retain top talent
Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates
Responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues
Partner with the members of the sales leadership team to support action plans that improve results and ensure effective execution of operational activities
Implement and sustain floorset direction to optimize the business and bring the product story to life
Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives
Set the direction and goals for the day/shift when associates arrive for work
Provide individual and team performance feedback and recommendations to managers
Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus
Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge

What we offer

On-demand access to your earned wages through DailyPay
Tuition-free education offered in partnership with Guild from more than 140 programs across 30+ colleges and universities
Scholarship opportunities to attend post-secondary education through the BBW Scholarship Fund
40% merchandise discount and free product
Competitive, performance-based compensation and bonus incentive programs for sales leadership positions
No-cost mental health and wellbeing support for all associates
Robust health, dental, vision and life insurance options for full-time associates
Opportunity for paid time off and additional family benefits including paid maternity and parental leave

Fulltime

Retail Assistant Store Manager

As an Assistant Store Manager, you will have the opportunity to work in partners...

Location

United States , Northridge

Salary:

24.25 - 35.50 USD / Hour

Bath and Body Works

Expiration Date

Until further notice

Requirements

Proven experience delivering sales, customer experience, and operational results in a fast-paced environment
Prior experience in a manager role, preferably in a retail setting
Thrives in a customer-first based retail environment
Ability to foster a customer-focused selling culture
Effective communication skills, being open to feedback, and the ability to adapt quickly
Ability to provide in the moment coaching to associates
Ability to de-escalate store and customer situations effectively
Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays
High school diploma, GED certificate, or Relevant Work Experience

Job Responsibility

Attract, hire, develop, inspire, and retain top talent
Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates
Responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues
Partner with the members of the sales leadership team to support action plans that improve results and ensure effective execution of operational activities
Implement and sustain floorset direction to optimize the business and bring the product story to life
Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives
Set the direction and goals for the day/shift when associates arrive for work
Provide individual and team performance feedback and recommendations to managers
Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus
Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge

What we offer

On-demand access to your earned wages through DailyPay
Tuition-free education offered in partnership with Guild from more than 140 programs across 30+ colleges and universities
Plus, scholarship opportunities to attend post-secondary education through the BBW Scholarship Fund
40% merchandise discount and free product
Competitive, performance-based compensation and bonus incentive programs for sales leadership positions
No-cost mental health and wellbeing support for all associates
Plus, robust health, dental, vision and life insurance options for full-time associates
Opportunity for paid time off and additional family benefits including paid maternity and parental leave

Fulltime

Retail Assistant Store Manager

As an Assistant Store Manager, you will have the opportunity to work in partners...

Location

United States , Hickory

Salary:

Not provided

Bath and Body Works

Expiration Date

Until further notice

Requirements

Proven experience delivering sales, customer experience, and operational results in a fast-paced environment
Prior experience in a manager role, preferably in a retail setting
Thrives in a customer-first based retail environment
Ability to foster a customer-focused selling culture
Effective communication skills, being open to feedback, and the ability to adapt quickly
Ability to provide in the moment coaching to associates
Ability to de-escalate store and customer situations effectively
Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays
High school diploma, GED certificate, or Relevant Work Experience

Job Responsibility

Attract, hire, develop, inspire, and retain top talent
Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates
Responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues
Partner with the members of the sales leadership team to support action plans that improve results and ensure effective execution of operational activities
Implement and sustain floorset direction to optimize the business and bring the product story to life
Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives
Set the direction and goals for the day/shift when associates arrive for work
Provide individual and team performance feedback and recommendations to managers
Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus
Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge

What we offer

On-demand access to your earned wages through DailyPay
Tuition-free education offered in partnership with Guild from more than 140 programs across 30+ colleges and universities
Scholarship opportunities to attend post-secondary education through the BBW Scholarship Fund
40% merchandise discount and free product
Competitive, performance-based compensation and bonus incentive programs for sales leadership positions
No-cost mental health and wellbeing support for all associates
Robust health, dental, vision and life insurance options for full-time associates
Opportunity for paid time off and additional family benefits including paid maternity and parental leave

Fulltime

Retail Assistant Store Manager

As an Assistant Store Manager, you will have the opportunity to work in partners...

Location

United States , Grand Prairie

Salary:

Not provided

Bath and Body Works

Expiration Date

Until further notice

Requirements

Proven experience delivering sales, customer experience, and operational results in a fast-paced environment
Prior experience in a manager role, preferably in a retail setting
Thrives in a customer-first based retail environment
Ability to foster a customer-focused selling culture
Effective communication skills, being open to feedback, and the ability to adapt quickly
Ability to provide in the moment coaching to associates
Ability to de-escalate store and customer situations effectively
Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays
High school diploma, GED certificate, or Relevant Work Experience

Job Responsibility

Attract, hire, develop, inspire, and retain top talent
Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates
Responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues
Partner with the members of the sales leadership team to support action plans that improve results and ensure effective execution of operational activities
Implement and sustain floorset direction to optimize the business and bring the product story to life
Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives
Set the direction and goals for the day/shift when associates arrive for work
Provide individual and team performance feedback and recommendations to managers
Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus
Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge

What we offer

On-demand access to your earned wages through DailyPay
Tuition-free education offered in partnership with Guild from more than 140 programs across 30+ colleges and universities
Scholarship opportunities to attend post-secondary education through the BBW Scholarship Fund
40% merchandise discount and free product
Competitive, performance-based compensation and bonus incentive programs for sales leadership positions
No-cost mental health and wellbeing support for all associates
Robust health, dental, vision and life insurance options for full-time associates
Opportunity for paid time off and additional family benefits including paid maternity and parental leave

Fulltime

Retail Store Manager

As a Store Manager, you will have the opportunity to develop outstanding associa...

Location

United States , Littleton

Salary:

71400.00 - 92520.00 USD / Year

Bath and Body Works

Expiration Date

Until further notice

Requirements

Proven experience delivering sales, exceptional customer experience, and operational results in a fast-paced environment
2+ years of experience in a manager role, preferably in a retail setting
Thrives in a customer-first based retail environment
Ability to foster a customer-focused selling culture
Passion for attracting, developing, and retaining top talent
Effective communication skills, being open to feedback, and the ability to adapt quickly
Ability to provide in the moment coaching to associates
Ability to de-escalate store and customer situations effectively
Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays
High school diploma, GED certificate, or Relevant Work Experience

Job Responsibility

Attract, hire, develop, inspire, and retain top talent including the store leadership team (SLT)
Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates through effective and fair leadership
Responsible for owning and delegating leadership tasks to address customer experience, vendor relationship, or maintenance issues
Partner with the SLT to support action plans that improve results and ensure effective execution of operational activities
Implement and sustain floorset direction to optimize the business and bring the product story to life
Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives
Set the direction and goals for the day/shift when associates arrive for work
Provide individual and team performance feedback
Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus
Lead exceptional in-store customer experiences through demonstrating and modelling selling behaviors rooted in Our Values and elevated product knowledge

What we offer

On-demand access to your earned wages through DailyPay
Tuition-free education offered in partnership with Guild from more than 140 programs across 30+ colleges and universities
Plus, scholarship opportunities to attend post-secondary education through the BBW Scholarship Fund
40% merchandise discount and free product
Competitive, performance-based compensation and bonus incentive programs for sales leadership positions
No-cost mental health and wellbeing support for all associates
Plus, robust health, dental, vision and life insurance options for full-time associates
Opportunity for paid time off and additional family benefits including paid maternity and parental leave

Fulltime

Talent Partner - Customer Operations

Capital on Tap

Location:
United Kingdom , Cardiff

Category:
Human Resources

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 19, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Talent Partner - Customer Operations