Talent Partner - Customer Operations Job at Capital on Tap (Cardiff)

Customer Operations Thailand and National Flow to HR Business Partner

As the Customer Operations (CO) and National Flow to HR Business Partner, you ha...

Location

Thailand , Bangkok

Salary:

Not provided

Unilever

Expiration Date

Until further notice

Requirements

Good knowledge of key HR processes, roles and responsibilities across the entire employee lifecycle
HR Partnering experience in Supply Chain and go-to-market teams in Thailand
Driving organization, capability and culture agenda across 1 or multiple countries
Experience of local country employment norms and ways of working
Experience of working in regional teams (networking, ways of working nuance, where to add distinctive value and understanding tension points)
Business acumen: deep understanding or willingness to truly learn what the business does, what are the key metrics to demonstrate value & impact
More human: High EQ to be able to establish connection, trust and respect from the teams partnered
Strategic thinking and Rigour in data/detail: someone who could zoom out and understand the “why” by diving into data and insights, as well as get hands dirty and brilliantly execute the “what”
Performance Coaching & Casting: ability to coach and challenge leaders and teams
Agility: Openness and willingness to accept ambiguity, learn, experiment and innovate

Job Responsibility

Customer Operations (CO) HR Business Partner
Understand the current organization design, the gaps and collaborating with business leaders to resource for value
Governance of overall workforce resourcing against the Destination organization and overheads budgets including planning/tracking of FTEs, interns etc
Coaches and advises business leaders in the optimisation of organisation and team design techniques to improve performance
Assess the talent needs of the organization to design and deliver the most effective talent solutions
Engage and communicate with all employees the vision for effective teams and effective change management
Builds managers’ capability in performance management and reward decisions
Manage direct and indirect labour cost and partner with leadership team to define solutions to optimize the organization
Ensure proper change management is implemented during organizational changes and transformations
DigiOps People transformation: Partnering with relevant business leads towards upskilling the organization towards the digital operations agenda

Fulltime

New

Customer Operations Manager

Location

United Kingdom , Milton Keynes

Salary:

35145.00 GBP / Year

IKEA

Expiration Date

Until further notice

Requirements

Proven customer focused mindset, with a sound understanding of business and a background gained from working in a customer-focused, fast-moving and multichannel retail environment
Experience of working in a management role within retail and taking responsibility for a large team, whilst working independently and reliably on actions and agreed working methods
Confident communicator who can take the initiative to influence others and adapt quickly to changing demands using customer insights
Proven record/experience of developing coworkers and teams with a working knowledge of talent management processes, i.e. recruitment, development and succession
Key knowledge of relevant customer relations processes, tools and working methods and a solid understanding of daily operations to secure the customer journey through all channels
Ability to set clear expectations and directions with good analytical and numerical skills using knowledge of cost and budget management whilst securing staffing needs according to the customer flow
Solid understanding of the change management process for both process and co-workers with the ability to implement solutions quickly and with simplicity

Job Responsibility

Contribute ideas & insight to the creation and operational implementation of the local customer relations' action plan
Execute and follow up a customer-focused culture throughout the unit and ensure an overall inspiring shopping journey
Build business competence by supporting Customer Team Leaders in their efforts to improve according to agreed development plans and securing succession for key roles within the function
Lead, coach, develop the full team promoting individual growth and competence at all levels and securing a high performing team
Implement the global solutions, services and tools that support the daily operations within the customer function
Analyse customer-related and financial key performance indicators and act with relevant stakeholders on the root causes of customer dissatisfaction and other efficiency drivers including accountability of the customer & compensations budget
Provide a family-friendly environment that converts more visitors to happy customers
Ensure a customer-friendly, efficient and cost-effective execution of the payments process
Maintain relations with external and internal partners and provide input to the service agreements and contracts with internal/external partners and support co-workers in execution and follow up
Ensure outstanding day-to-day operational performance to improve the customer shopping experience and drive the happy customer score

What we offer

15% IKEA discount & discount portal helping you save €100’s on High-street retailers
Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans
Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you
Free healthy meal option, salad bar, fruit, and hot/cold drinks

Fulltime

Director Customer Operations

We are seeking a Director of Customer Operations to lead end‑to‑end operational ...

Location

Canada , Toronto

Salary:

144000.00 - 189000.00 CAD / Year

Ericsson

Expiration Date

Until further notice

Requirements

Director-level experience leading customer operations, service delivery, or large-scale programs within software, core and cloud services
Proven track record of managing complex customer environments, financial performance, and cross-functional stakeholders
Strong experience with operational governance, KPI-driven execution, and performance management
Financial acumen with experience managing delivery cost, margin, and forecasting
Experience operating in matrixed, global organizations
Executive-level communication and stakeholder management skills

Job Responsibility

Own end-to-end customer delivery performance across CSS engagements, ensuring delivery commitments, SLAs, and contractual outcomes are met
Drive operational rigor across delivery governance, escalation management, risk mitigation, and customer satisfaction
Act as the senior operational interface for key customer engagements, working in close partnership with account leadership
Lead customer steering meetings for reporting progress on critical programs and tracking key issues, escalations etc
Establish and lead operating rhythms, governance forums, and performance reviews across CSS delivery units
Monitor operational and financial KPIs including delivery health, margin, forecast accuracy, cost control, and customer experience metrics
Identify performance trends and drive corrective actions across portfolios and delivery teams
Partner with Finance and Business Operations to ensure strong cost and margin control, resource planning, and forecasting accuracy
Drive optimal utilization of delivery resources while balancing quality, speed, and financial outcomes
Support annual business planning, quarterly forecasting, and monthly operational reviews

What we offer

Choice of 3 medical and dental plan options with core level coverage paid fully by Ericsson
Automatic 2% company contribution into Pension Plan
50% match of employee's contribution into Registered Retirement Savings Plan up to 8% of employee's contribution (maximum of 4% match), leading to total company contribution potential of 6%
Basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay at no cost
Short-term disability coverage
Option to participate in Ericsson's Stock Purchase Plan
Minimum of 18 days accrued vacation, plus at least 3 personal days, minimum 10 holidays, 1 volunteer day, and sick days
Up to 10 weeks paid maternity leave and 6 weeks of parental or adoption leave at 100% pay
Financial wellness programs
Educational assistance

Fulltime

Talent Operations Lead

About ElevenLabs ElevenLabs is an AI research and product company transforming ...

Location

Canada; France; Ireland; Mexico; Spain; United Kingdom; United States

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

Proven experience leading talent operations or other operational function at a high-growth technology company, ideally through a period of significant scale
Strong strategic thinking — you can zoom out to design a programme across ten markets and zoom back in to make a tactical call on an ATS configuration the same day
Deep experience owning or significantly influencing a recruiting tech stack
you understand how ATS pipelines, HRIS integrations, and data flows connect, and you can drive decisions across all of them
Track record building and leading teams — you know how to set direction clearly, develop people, and hold a high bar without micromanaging
Exceptional stakeholder management — you've worked closely with senior cross-functional leaders and know how to move fast without leaving people behind
A builder's instinct — you default to systemic solutions over one-off fixes, and you're comfortable driving automation and tooling decisions hands-on, not just in concept

Job Responsibility

Own the end-to-end talent technology stack — leading vendor strategy, managing relationships, making build vs. buy decisions, and ensuring tools are configured, integrated, and used to their full potential
Identify, design and drive org-wide hiring programmes and frameworks — from interview evaluation systems, to our headcount planning solution and multi-market hiring playbooks
Lead and develop a team of Talent Operators and Coordinators, setting direction, managing priorities, and creating the conditions for the team to operate at pace without sacrificing quality or candidate experience
Own the talent data strategy — defining what we measure, building dashboards and reports that surface what matters, and making sure the whole team is working from the same picture
Act as the strategic interface between Talent and cross-functional partners across People, Finance, Legal, and Engineering, managing complex stakeholder relationships and unblocking hiring at every level
Identify and eliminate operational drag — building durable SOPs, designing scalable processes, and deploying automation (n8n, AI tooling, custom integrations) wherever it meaningfully reduces friction
Own core functional processes such as headcount planning

What we offer

Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

Senior Talent Partner

This role reports to me directly. As Senior Talent Partner, you will own and lea...

Location

United States , New York

Salary:

140000.00 - 170000.00 USD / Year

hyperexponential

Expiration Date

Until further notice

Requirements

Owned and delivered across the GTM breadth at a high-growth SaaS, fintech or AI company - senior leadership hires alongside enterprise and strategic sellers, customer success, solutions engineers and architects
Built a real network in the US GTM space - people you've known for years, who answer your messages, who refer to you, who you can pick up the phone to
Closed candidates with multiple competing offers - including from top-tier competitors, FAANG-equivalent comp packages, or candidates whose stated motivations didn't match their actual ones
Used Ashby, Greenhouse, or similar ATSs as a builder, not just a user - designed your own dashboards, shipped your own automations, brought data forward as the opening move in stakeholder conversations
Operated in an AI-leveraged talent function: built workflows with AI tooling, shipped automations, and have strong, current opinions on what good looks like in this space

Job Responsibility

Own US hiring end-to-end across the GTM and product organisations - spanning the most senior, ambiguous searches (founding-team-shape hires, leadership hires) through to strategic and enterprise sales, technical sales, founding and growing Customer Success, Partnerships, and Marketing
Operate as an AI-leveraged builder. Ship your own automations, build your own dashboards, design AI-native workflows for hiring, and raise the bar for what a modern talent function can do
Run an outbound-heavy operation. Design the targeting, build the messaging, and run the patterns that turn cold talent into committed hxers
Help build hx's brand in the US - partnering on events with our investor base to grow our NYC presence, contributing to employer branding initiatives, and using every candidate conversation as a way to build hx's reputation in the market
Bring market intelligence back to the business as a regular input - what's happening at peer fintechs, where the bar is moving, what's shifting in comp and expectations across the GTM spread

What we offer

$6,000 training and conference budget
Full medical, dental, and vision package
Mental health support via Spring Health and Rula
Access to One Medical
Flexible vacation policy
Pet discount plans, retirement plan (401K), and discount programmes
Top-spec equipment
Regular remote and in-person hackathons, lunch and learns, socials, and game nights
Team breakfasts and lunches, snacks, drinks fridge, and WeWork office space
Exceptional opportunities for personal development and growth

Fulltime

Senior Customer Operations Leader, Autonomous Vehicles

Autonomous Vehicles (AV) are a core pillar of Uber’s long-term strategy and one ...

Location

United States , Phoenix

Salary:

162000.00 - 180000.00 USD / Year

Uber

Expiration Date

Until further notice

Requirements

10+ years of experience in operations, with deep experience leading real-time, high-stakes customer support environments with direct impact on customer safety, experience, or business continuity
Experience leading large, distributed teams, including managers of managers
Proven track record of owning and improving end-to-end operational performance (quality, accuracy, SLAs, efficiency) at scale
Experience building or scaling operations in ambiguous or emerging environments (e.g., 0→1 or rapid expansion)
Demonstrated ability to leverage tooling, systems, and automation to improve operational performance
Strong problem-solving and data-driven decision-making skills, with the ability to operate effectively in high-pressure situations
Ability to influence senior cross-functional stakeholders and drive outcomes in complex environments
Experience in AV, robotics, or similarly complex, real-time operational environments
Experience building support models, frameworks, or operational standards from scratch
Experience preparing operations for outsourcing or global scale

Job Responsibility

Lead real-time AV support operations at scale (on-trip support, remote assistance, incident management)
Own end-to-end performance: SLAs, quality, accuracy, and efficiency
Drive operational excellence in a high-stakes, safety-critical environment
Ensure readiness for new AV launches, partnerships and geographical expansion
Scale operations through robust tooling, systems, and workflow design
Partner with program and tech teams to improve support tooling and real-time decision-making
Drive automation of manual workflows to improve speed, accuracy, and scalability
Define and drive the strategy for AI readiness, ensuring the right tooling and operational foundations are in place to enable scalable adoption
Translate frontline signals into actionable product, safety, and operational improvements
Identify root causes impacting rider experience and AV operations

What we offer

bonus program
equity award & other types of comp
eligible to participate in a 401(k) plan
various benefits

Fulltime

Customer Operations Manager

IKEA Dublin is thrilled to welcome a dynamic Customer Operations Manager to lead...

Location

Ireland , Dublin

Salary:

45690.00 EUR / Year

IKEA

Expiration Date

Until further notice

Requirements

Proven customer focused mindset, with a sound understanding of business and a background gained from working in a customer-focused, fast-moving and multichannel retail environment
Experience of 3 years working in a management role within retail and taking responsibility for a large team, whilst working independently and reliably on actions and agreed working methods
Confident communicator who can take the initiative to influence others and adapt quickly to changing demands using customer insights
Proven record/experience of developing coworkers and teams with a working knowledge of talent management processes, i.e. recruitment, development and succession
Key knowledge of relevant customer relations processes, tools and working methods and a solid understanding of daily operations to secure the customer journey through all channels
Ability to set clear expectations and directions with good analytical and numerical skills using knowledge of cost and budget management whilst securing staffing needs according to the customer flow
Solid understanding of the change management process for both process and co-workers with the ability to implement solutions quickly and with simplicity

Job Responsibility

Execute and follow up a customer-focused culture throughout the unit and ensure an overall inspiring shopping journey
Lead, coach, develop the full team promoting individual growth and competence at all levels and securing a high performing team
Implement the global solutions, services and tools that support the daily operations within the customer function
Analyse customer-related and financial key performance indicators and act with relevant stakeholders on the root causes of customer dissatisfaction and other efficiency drivers including accountability of the customer & compensations budget
Provide a family-friendly environment that converts more visitors to happy customers
Ensure a customer-friendly, efficient and cost-effective execution of the payments process
Maintain relations with external and internal partners and provide input to the service agreements and contracts with internal/external partners and support co-workers in execution and follow up
Secure operational excellence in daily operations in order to enhance the customers shopping journey

What we offer

15% IKEA discount & discount portal helping you save £100’s on High-street retailers
Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans
Free healthy meal option, salad bar, fruit, and hot/cold drinks
End of year gift

Fulltime

Customer Operations Manager

As Customer Operations Manager your responsibilities will include, but are not l...

Location

Australia , Marsden Park, New South Wales

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Incredible people management skills and being able to identify, support and nurture talent to see them grow and develop.
A strong ability to inspire the team to prioritise the customer experience through leading by example.
An adaptable mindset, being able to reflect and remain agile in a constantly changing retail environment.
A highly developed skillset in analysing data, being able to derive insight, identify pain points and create solutions to drive customer satisfaction.
Collaborative by nature and can influence and inspire colleagues, internal and external to align to your vision.

Job Responsibility

Contribute ideas and insights to the creation and operations implementation of the local customer relations action plan
Execute and follow up a customer-focused culture throughout the unit and ensure an overall inspiring shopping journey
Build business competence and lead, coach and develop the full team promoting individual growth and securing a high performing team
Implement the global solutions, services and tools that support the daily operations within the customer function
Analyse customer related and financial KPI’s and act with relevant stakeholders on the root causes of customer dissatisfaction and other efficiency drivers including accountability of the customers and compensations budget
Provide family friendly environment that converts more visitors to happy customers
Ensure a customer friendly, efficient and cost-effective execution of the payment process
Maintain relations with external and internal partners and provide input to the service agreements and contracts with internal/external partners and support co-workers in execution and follow up
Secure operational excellence in daily operations in order to enhance the customers shopping journey
Identify and develop the many talents in the unit and within the department to secure succession planning

What we offer

5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Bonus programme (where eligible)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Fulltime

Select Country

Talent Partner - Customer Operations

Job Description

Job Responsibility

Requirements

What we offer

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