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Talent Manager – Administrative & Customer Support (ACS)

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Knoxville

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

Our Talent Managers work in a team environment and have responsibility for developing and growing business with new and current clients. Talent Managers market our services via telephone, video, and in-person meetings with hiring managers and decision-makers supporting administrative, customer support, and office operations functions. Additional responsibilities include recruiting, interviewing, and matching highly skilled Administrative and Customer Support professionals with clients projects, contract assignments, and contract-to-permanent opportunities; managing ongoing engagements to deliver outstanding customer service to both clients and candidates; providing ongoing communication and career guidance to candidates; and participating in local networking events to increase Robert Half's presence in the local business community.

Job Responsibility:

  • Recruit, interview, and place administrative and customer support professionals with client organizations
  • Drive sales activity through candidate marketing, outbound calls, and redeployment efforts
  • Build and maintain a strong pipeline of active and placeable candidates
  • Partner closely with Practice Directors to identify opportunities and fill open job orders
  • Conduct candidate qualification calls, interview prep, and career coaching
  • Manage ongoing relationships with contract employees through regular check-ins and performance management
  • Own redeployment strategy to maximize associate retention and hours worked
  • Manage onboarding steps including background checks, drug screens, and start coordination
  • Meet activity and production goals in a fast-paced, performance-driven environment

Requirements:

  • Strong communication and influencing skills
  • Sales mindset with comfort making outbound calls and promoting candidates
  • Strong time management and organization skills
  • Ability to work with urgency and handle multiple priorities
  • Previous staffing, recruiting, sales, or customer-facing experience preferred
  • Bachelor's degree preferred or equivalent experience

Nice to have:

  • Knowledge or familiarity with administrative, customer support, or office operations functions preferred
  • Working knowledge of Microsoft Office Suite and CRM tools (Salesforce preferred)
  • 2+ years of experience in business development or working in a metrics-driven environment preferred
What we offer:
  • Group health insurance benefits (medical, vision, dental)
  • FSA and HSA healthcare accounts
  • Life and accident insurance
  • Adoption and fertility assistance
  • Paid parental leave of up to 6 weeks
  • Short/long term disability
  • Paid time off for vacation, personal needs, and sick time (up to 17 days Choice Time Off per calendar year)
  • Up to 11 paid holidays per calendar year
  • 401(k) savings and investment plan with employer match
  • Free online training

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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