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Talent Management Specialist

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Impellam Group

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Location:
United Kingdom , Luton

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Join us as a Talent Management Specialist and become the driving force behind an exceptional experience for a 700‑strong contractor community. If you're energised by people, fast‑paced environments, and solving problems with empathy and confidence, this role puts you right at the heart of our high‑security government account.

Job Responsibility:

  • Run the Customer/Hello Hub (onsite and offsite), logging, triaging, and tracking all contractor queries
  • Acknowledge and triage queries within SLAs (within 2 working days), providing updates every 14 working days until resolved
  • Own each case to resolution, partnering with SMEs and managing escalations with clarity and care
  • Conduct regular "keeping in touch" calls every 6 months to gather insight and maintain engagement
  • Deliver twice‑weekly check‑ins with pre‑starters during the 9-12‑month vetting period
  • Produce monthly and quarterly MI including query volumes, SLA performance, and trends
  • Support surveys, focus groups, and feedback loops to improve contractor experience
  • Support onboarding, offboarding, and ad‑hoc projects to enhance the contractor journey
  • Contribute to wellbeing initiatives and the wider culture across the account
  • Create content for monthly contractor updates and support community events

Requirements:

  • Experience supporting contractor or contingent workforce populations
  • Background in a helpdesk or case management environment
  • Exposure to inflight or onboarding programmes
  • Strong data literacy for MI reporting and SLA tracking
  • Ability to operate within high‑security or DV‑cleared environments
What we offer:
  • Structured onboarding
  • shadowing
  • a collaborative culture
  • supportive, people‑first team with real progression opportunities
  • interview guarantee for individuals with a disability/long-term health condition, current reservists, ex-armed forces personnel or forces spouses
  • "Ban the Box" employer
  • diverse and inclusive team
  • reasonable adjustments available

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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