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We are looking for a Talent Management Specialist to join our team. In this role, you will ensure an excellent experience for our contingent workforce, including providing wellbeing support. You will act as the primary point of contact for all contingent worker queries, delivering timely and effective responses while working closely with colleagues and external partners.
Job Responsibility:
Manage onsite and offsite helpdesk for candidate enquiries, log and triage queries, and ensure timely resolution
Act as the escalation point and provide regular updates on query progress
Oversee the candidate journey through onboarding and offboarding, assist with administrative tasks, and support candidate care initiatives
Drive improvements in candidate and hiring manager satisfaction, respond to queries within agreed KPIs, and produce monthly and quarterly reports for the customer hub
Requirements:
Ability to convey information effectively and professionally
Build and maintain strong, positive working relationships
Work effectively with colleagues and stakeholders to achieve shared goals
Take ownership of issues and deliver practical solutions
Manage tasks and projects methodically to meet deadlines
Provide a high standard of service to internal and external stakeholders
Maintain focus and performance under pressure
Security Clearance will be required
What we offer:
A competitive salary package
25 days annual leave plus public holidays, and your birthday off
Company pension
Blended working
An environment where your learning and development is supported through a range of various learning tools and courses
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