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Foundever® is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for more than 750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver seamless experiences in the moments that matter. We are looking for a highly organised and proactive Talent Management Global Delivery Analyst to join our Global Talent Management team. Working closely with the Global Talent Manager, this role serves as a key coordination point across global Talent Management initiatives, helping to ensure projects, communications, and priorities remain organised and on track. While the position sits within our Global HRIS function and supports Talent Acquisition and Talent Development technologies, the role is best described as a project coordinator and trusted business partner. You will act as the bridge between the Global Talent Manager, business leaders, HR teams, and stakeholders across multiple countries, helping to coordinate activities, manage priorities, and provide visibility into global Talent Management programmes. The successful candidate will develop a strong understanding of Talent Management activities across our global operations, helping leadership stay informed and connected without needing to navigate multiple channels and stakeholders. This is an excellent opportunity for someone with experience in recruitment, HR operations, HR systems, project coordination, executive support, or business administration who is looking to broaden their exposure to global projects and HR technology.
Job Responsibility
Partner with the Global Talent Manager to support the delivery of global Talent Management initiatives and projects
Act as a central coordination point between stakeholders across HR, IT, business functions, and country teams
Manage project plans, timelines, action logs, and key deliverables to ensure activities remain on track
Schedule and coordinate meetings, workshops, and stakeholder discussions
Prepare updates, reports, presentations, and project documentation for leadership teams
Gather and document business requirements to support system enhancements and process improvements
Support User Acceptance Testing (UAT), implementation activities, and change management initiatives
Track project milestones, risks, dependencies, and action items
Build strong working relationships with stakeholders across multiple countries and regions
Develop an understanding of Talent Management activities globally and provide meaningful updates and insights to leadership
Identify opportunities to improve processes, communication, and operational efficiency
Maintain accurate and organised project documentation and records
Requirements
2-4 years' experience in project coordination, recruitment, HR operations, HR systems, business support, executive assistance, or a similar role
Exceptional organisational skills with the ability to manage multiple priorities simultaneously
Strong stakeholder management and relationship-building skills
Excellent written and verbal communication skills in English
A proactive and solutions-focused approach to work
Comfortable working independently in a remote, global environment
Confidence coordinating activities across multiple teams, functions, and time zones
Proficiency with Microsoft Office applications, including Excel, PowerPoint, Outlook, and Teams
Nice to have
Basic knowledge of SAP SuccessFactors
Experience supporting HR, Talent Acquisition, Talent Development, or people-related initiatives
Exposure to project management methodologies, tools, or frameworks
Experience working in a global or multi-country environment