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Amgen is one of the world’s leading independent biotechnology companies. For over 4 decades, Amgen has pioneered biotechnology breakthroughs, to bring state-of-the-art medicines from laboratory to the patient. Amgen has not only discovered and developed innovative human therapeutics but has invested in cutting edge manufacturing capability and support services to deliver these exciting therapies to medical teams around the world. Japan and Asia Pacific (JAPAC) is the fastest growing region in Amgen. Now we are hiring an Talent Lifecycle Delivery Services Associate in Malaysia
Job Responsibility:
Ensuring that inquiries are managed and customers are serviced according to: service level agreements and local & global policies & procedures
Ensuring that HR transactions are processed according to global processes
Acting as a dedicated point of contact for our customers (staff, managers and local HR) in designated countries
Acting as designated subject matter specialist on one of our expertise areas and be responsible for maintaining our knowledge base
Provide excellent customer service to customers in accordance with Service Level Agreements on the initiation of HR transactions in Workday
Be able to troubleshoot in more complex system inquiries and identify solutions
Provides support to staff and managers on how to access and use Global HR self service tools, Reward and Recognition systems, and policies
Represent HR Connect in the designated countries to all staff. Provide, based on needs and requirements, training, presentations to staff/manager and HR
Log and manage calls using the case management system, ServiceNow
Answer HR local policy questions to staff for designated countries
Run reports out of HR systems, create new reports
Be a Subject Matter Expert on designated HR tools, programs and systems
Develop, manage and maintain the knowledge database
Suggest improvements on policies and procedures between service centre sites and HR teams
Represent HR Connect in HR (global, regional, local) Projects and system & process improvements linked to Workday, BRAVO!, MAP (performance cycle) etc.
Build relationships with HR teams and other key stake holders, collaborate and share best practices
Requirements:
Bachelor’s or equivalent in HR, Business Administration, Economics or equivalent
Overall minimum of 2 years professional work experience within a commercial service delivery/customer service environment
Experience in HR Systems and processes: Workday and ServiceNow
Nice to have:
Project management skills / experience
Multinational company experience in a service delivery environment
Experience with standard operating processes and procedures
Well-developed computer skills in the Microsoft Office 365 environment (preferably MS Excel)
What we offer:
Vast opportunities to learn and move up and across our global organization
Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits