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Talent Lifecycle Delivery Services Associate

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Amgen

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Location:
Malaysia , Kuala Lumpur

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Amgen is one of the world’s leading independent biotechnology companies. For over 4 decades, Amgen has pioneered biotechnology breakthroughs, to bring state-of-the-art medicines from laboratory to the patient. Amgen has not only discovered and developed innovative human therapeutics but has invested in cutting edge manufacturing capability and support services to deliver these exciting therapies to medical teams around the world. Japan and Asia Pacific (JAPAC) is the fastest growing region in Amgen. Now we are hiring an Talent Lifecycle Delivery Services Associate in Malaysia

Job Responsibility:

  • Ensuring that inquiries are managed and customers are serviced according to: service level agreements and local & global policies & procedures
  • Ensuring that HR transactions are processed according to global processes
  • Acting as a dedicated point of contact for our customers (staff, managers and local HR) in designated countries
  • Acting as designated subject matter specialist on one of our expertise areas and be responsible for maintaining our knowledge base
  • Provide excellent customer service to customers in accordance with Service Level Agreements on the initiation of HR transactions in Workday
  • Be able to troubleshoot in more complex system inquiries and identify solutions
  • Provides support to staff and managers on how to access and use Global HR self service tools, Reward and Recognition systems, and policies
  • Represent HR Connect in the designated countries to all staff. Provide, based on needs and requirements, training, presentations to staff/manager and HR
  • Log and manage calls using the case management system, ServiceNow
  • Answer HR local policy questions to staff for designated countries
  • Run reports out of HR systems, create new reports
  • Be a Subject Matter Expert on designated HR tools, programs and systems
  • Develop, manage and maintain the knowledge database
  • Suggest improvements on policies and procedures between service centre sites and HR teams
  • Represent HR Connect in HR (global, regional, local) Projects and system & process improvements linked to Workday, BRAVO!, MAP (performance cycle) etc.
  • Build relationships with HR teams and other key stake holders, collaborate and share best practices

Requirements:

  • Bachelor’s or equivalent in HR, Business Administration, Economics or equivalent
  • Overall minimum of 2 years professional work experience within a commercial service delivery/customer service environment
  • Experience in HR Systems and processes: Workday and ServiceNow

Nice to have:

  • Project management skills / experience
  • Multinational company experience in a service delivery environment
  • Experience with standard operating processes and procedures
  • Well-developed computer skills in the Microsoft Office 365 environment (preferably MS Excel)
What we offer:
  • Vast opportunities to learn and move up and across our global organization
  • Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
  • Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits

Additional Information:

Job Posted:
May 09, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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