CrawlJobs Logo
Amgen Logo Amgen · Human Resources

Talent Lifecycle Delivery Services Associate

Malaysia, Kuala Lumpur · Job Posted May 09, 2026
Apply Position
Job Link Share

Job Description

Amgen is one of the world’s leading independent biotechnology companies. For over 4 decades, Amgen has pioneered biotechnology breakthroughs, to bring state-of-the-art medicines from laboratory to the patient. Amgen has not only discovered and developed innovative human therapeutics but has invested in cutting edge manufacturing capability and support services to deliver these exciting therapies to medical teams around the world. Japan and Asia Pacific (JAPAC) is the fastest growing region in Amgen. Now we are hiring an Talent Lifecycle Delivery Services Associate in Malaysia

Job Responsibility

  • Ensuring that inquiries are managed and customers are serviced according to: service level agreements and local & global policies & procedures
  • Ensuring that HR transactions are processed according to global processes
  • Acting as a dedicated point of contact for our customers (staff, managers and local HR) in designated countries
  • Acting as designated subject matter specialist on one of our expertise areas and be responsible for maintaining our knowledge base
  • Provide excellent customer service to customers in accordance with Service Level Agreements on the initiation of HR transactions in Workday
  • Be able to troubleshoot in more complex system inquiries and identify solutions
  • Provides support to staff and managers on how to access and use Global HR self service tools, Reward and Recognition systems, and policies
  • Represent HR Connect in the designated countries to all staff. Provide, based on needs and requirements, training, presentations to staff/manager and HR
  • Log and manage calls using the case management system, ServiceNow
  • Answer HR local policy questions to staff for designated countries
  • Run reports out of HR systems, create new reports
  • Be a Subject Matter Expert on designated HR tools, programs and systems
  • Develop, manage and maintain the knowledge database
  • Suggest improvements on policies and procedures between service centre sites and HR teams
  • Represent HR Connect in HR (global, regional, local) Projects and system & process improvements linked to Workday, BRAVO!, MAP (performance cycle) etc.
  • Build relationships with HR teams and other key stake holders, collaborate and share best practices

Requirements

  • Bachelor’s or equivalent in HR, Business Administration, Economics or equivalent
  • Overall minimum of 2 years professional work experience within a commercial service delivery/customer service environment
  • Experience in HR Systems and processes: Workday and ServiceNow

Nice to have

  • Project management skills / experience
  • Multinational company experience in a service delivery environment
  • Experience with standard operating processes and procedures
  • Well-developed computer skills in the Microsoft Office 365 environment (preferably MS Excel)

What we offer

  • Vast opportunities to learn and move up and across our global organization
  • Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
  • Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits
Amgen - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Talent Lifecycle Delivery Services Associate

8 matching positions

Associate - Talent Lifecycle Delivery Services

HR Staff Services is connecting staff, managers and local HR teams to Amgen’s gl...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
amgen.com Logo
Amgen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3 to 6 years’ experience in Tier 1 HR operations, case management and Workday data administration
  • Strong English verbal and written communication skills that are clear and concise
  • Keen attention to detail and ability to accurately process transactions and data
  • Open to work in Afternoon shifts
Job Responsibility
Job Responsibility
  • Provide excellent tier 1 customer experience to our stakeholders in accordance with Service Level Agreements on the initiation of HR transactions
  • Log and manage cases, escalations and triaging to tier 2/3 using the ServiceNow case management system
  • Represent HR Connect to all staff and provide, based on needs and requirements, training, presentations to staff/manager and HR
  • Provides support and answers to staff and managers on Global HR self service tools, HR processes, HR systems, and HR policies
  • Develop and maintain the knowledge database in close collaboration with the knowledge management team
  • Identify improvements and optimizations in Tier 0 knowledge articles
  • Be able to troubleshoot in more complex system inquiries and identify solutions
  • Support managers and HR on workday transactions, data audits and UAT support
  • Maintaining data confidentiality and governance
  • Create and run reports in Workday and Servicenow
  • Fulltime
Read More
Arrow Right

Senior Associate – Talent Lifecycle Delivery Services - ELMAC Region

In this vital role, you will join the HR Talent Lifecycle Service Delivery team ...
Location
Location
Portugal , Lisbon
Salary
Salary:
Not provided
amgen.com Logo
Amgen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Human Resources, Business Administration, or related field
  • 4-6 years of experience in HR Operations, HR Shared Services, or HR Service Delivery, preferably in a multinational or regional environment
  • Proven experience managing complex HR cases across multiple countries
  • Strong knowledge of Hire-to-Retire (H2R) processes
  • Hands-on experience with Workday and ServiceNow
  • Experience working in a tiered service delivery model is preferred
  • Solid understanding of HR data governance and compliance standards
Job Responsibility
Job Responsibility
  • Manage and resolve complex Tier 1 escalations across the ELMAC region, ensuring timely, accurate, and compliant resolution
  • Partner with HR Business Partners (HRBPs), Centers of Excellence (COEs), Payroll, Legal, and local HR teams to resolve cross-functional and multi-country cases
  • Conduct root cause analysis on recurring issues and recommend preventive solutions
  • Support knowledge base updates and training initiatives to reduce future escalations
  • Ensure adherence to SLAs, KPIs, and quality standards
  • Execute and oversee HR transactions across the employee lifecycle, including onboarding, internal mobility, leaves, job changes, data updates, terminations, and offboarding
  • Ensure data accuracy and compliance within Workday and related HR systems
  • Handle sensitive employee cases with discretion and professionalism
  • Ensure consistent application of global process standards while considering local legal and regulatory requirements
  • Act as a key user of Workday and ServiceNow, supporting case management and HR transaction processing
What we offer
What we offer
  • Vast opportunities to learn, develop, and move up and across our global organization
  • Diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act
  • Generous AMGEN Total Rewards Plan comprising healthcare, finance, wealth, and career benefits
  • Flexible work arrangements
  • Fulltime
Read More
Arrow Right

Associate, Talent Lifecycle Delivery Services

The Associate Human Resources at Amgen will provide administrative support to th...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
amgen.com Logo
Amgen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2 to 6 years experience in Tier 1 HR operations, case management and Workday data administration
  • Strong English verbal and written communication skills that are clear and concise
  • Keen attention to detail and ability to accurately process transactions and data.
Job Responsibility
Job Responsibility
  • Provide excellent tier 1 customer experience to our stakeholders in accordance with Service Level Agreements on the initiation of HR transactions
  • Log and manage cases, escalations and triaging to tier 2/3 using the ServiceNow case management system
  • Represent HR Connect to all staff and provide, based on needs and requirements, training, presentations to staff/manager and HR
  • Provides support and answers to staff and managers on Global HR self service tools, HR processes, HR systems, and HR policies
  • Develop and maintain the knowledge database in close collaboration with the knowledge management team
  • Identify improvements and optimizations in Tier 0 knowledge articles
  • Be able to troubleshoot in more complex system inquiries and identify solutions
  • Support managers and HR on workday transactions, data audits and UAT support
  • Maintaining data confidentiality and governance
  • Create and run reports in Workday and Servicenow
Read More
Arrow Right

Associate Director, Real Estate & Workplace Services PMO

The Associate Director, Real Estate & Workplace Services (REWS) Project Manageme...
Location
Location
United States , Madison
Salary
Salary:
133000.00 - 226000.00 USD / Year
exactsciences.com Logo
Exact Sciences
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in architecture, engineering, or construction management
  • or 15 years of relevant experience in lieu of a degree
  • 10+ years of project management experience in design and construction within life sciences, manufacturing, or industrial sectors
  • Strong knowledge of project management methodologies (e.g., Agile, Waterfall, Hybrid) and industry best practices
  • Proven experience managing complex, cross-functional projects in a dynamic business environment
  • Proficiency with MS Office Suite (Word, Excel and PowerPoint, Outlook), MS Project as well as MS Visio, Bluebeam or similar
  • Experience working in a matrixed organization
  • Authorized to work in the United States without sponsorship
Job Responsibility
Job Responsibility
  • Lead, coach, and develop a team of project managers to deliver successful outcomes
  • Set clear expectations, provide feedback, and support career growth
  • Foster a high-performance and positive culture rooted in accountability, inclusion, and collaboration
  • Inspire and motivate the team to deliver their best work in a matrixed environment
  • Coach, mentor, and develop project managers and PMO staff, supporting their growth through training, feedback, and performance evaluations
  • Champion diversity, equity, and inclusion in team practices and recruitment
  • Persuade managers and leaders to act and/or negotiate with external partners/ vendors/customers
  • Oversee a portfolio of capital projects aligned with business objectives
  • Lead the PMO in maintaining visibility and updates of lab space master planning initiatives to align the business on lab space utilization & optimization
  • Ensure accurate project planning, budgeting, and reporting
What we offer
What we offer
  • Paid time off (including days for vacation, holidays, volunteering, and personal time)
  • Paid leave for parents and caregivers
  • A retirement savings plan
  • Wellness support
  • Health benefits including medical, prescription drug, dental, and vision coverage
  • Bonus eligibility
  • Fulltime
Read More
Arrow Right

Senior Manager, Patient Safety

The Senior Manager, Medical Device end to end Management is a leadership role re...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
parexel.com Logo
Parexel
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in Patient Safety Services
  • demonstrated success in clinical, medical, or scientific domains
  • People management capabilities with experience leading teams
  • Experience in client relationship management
  • Understanding of pharmacovigilance operations, clinical research methodologies, and regulatory frameworks
  • Clinical experience with progressive responsibilities
  • Strong clinical, regulatory, and medical Patient Safety Services knowledge
  • Good understanding of ICH, CIOMS, GVP, and pharmacovigilance requirements
  • Familiarity with automation/AI in pharmacovigilance
  • Adaptable mindset with enthusiasm for learning
Job Responsibility
Job Responsibility
  • Lead the complete lifecycle of medical device complaint handling and post-market surveillance
  • Oversee FDA MDR reporting including 5-Day, 30-Day, and Supplemental Reports
  • Ensure high-quality investigations, root cause analysis, and CAPA linkage
  • Maintain compliance with 21 CFR 803, 820, ISO 13485, and internal QMS standards
  • Partner with Regulatory, Quality, R&D, and Manufacturing teams to manage product performance and patient safety insights
  • Support FDA inspections and internal/external audits
  • Manage and mentor a high-performing complaint operations team
  • Delegate work to Patient Safety staff according to allocated budget/hours
  • Coordinate with Solutions Consultant and/or regional Head of Safety Services as appropriate to assign resources to the project, and to assess staffing needs for current and future activities
  • Conduct interviews for recruitment of new personnel as necessary
  • Fulltime
Read More
Arrow Right

Group Leader Design and Drafting

Our Community Development team is looking for a Group Leader- Design and Draftin...
Location
Location
Australia , Nowra
Salary
Salary:
Not provided
stantec.com Logo
Stantec
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong leadership experience in a design and/or drafting environment within an engineering consultancy, with a demonstrated ability to lead, inspire and develop multi‑disciplinary teams across multiple locations
  • A proven track record of driving standardisation, continuous improvement and innovation, particularly in design systems, workflows, templates, and digital delivery practices across a large or distributed team
  • Well‑developed people leadership capability, including experience with workforce planning, mentoring, coaching, performance management, talent development, succession planning and employee engagement
  • Extensive experience in civil, structural or community development design and drafting, including hands‑on knowledge of contemporary digital design tools, workflows and standards (e.g. Civil 3D, 12D, Revit, BIM/digital engineering environments)
  • Experience working with offshore or global delivery teams (or the capability to quickly develop this), including managing quality, communication, coordination and timelines across international teams
  • Strong commercial and project awareness, with the ability to balance quality, programme, budget and resourcing requirements across multiple concurrent projects
  • The ability to collaborate effectively across business lines, working closely with Project Managers, Practice Leaders, Digital Engineering teams, and global delivery centres to achieve consistent, high‑quality outcomes
  • Highly developed communication and stakeholder management skills, with the confidence to engage credibly with clients, industry partners, professional bodies and internal senior leaders
  • Commercially astute problem‑solving skills, with the ability to develop practical, client‑focused solutions and support business development activities including proposals, bidding, and client presentations
  • A strong alignment with values‑based leadership, demonstrating integrity, inclusiveness, accountability and a genuine commitment to health, safety, wellbeing, diversity and ethical practice
Job Responsibility
Job Responsibility
  • Drive the development and adoption of guidelines, standard drawings, design standards, training and marketing materials to improve the consistency and efficiency of our service delivery, in alignment with the Practice Leader – Design/Drafting for Community Development
  • Liaise with technical staff across CD and other business lines to help capture, disseminate and drive best practice across the business
  • Engagement with industry to maintain awareness of current standards and industry trends and to advocate for Stantec’s position as a thought leader, through attendance and presentation of papers at conferences, attendance at industry events and through membership of professional associations where relevant
  • Assist in the development of skills in Pune to help grow our capacity and capability in those centres
  • Responsible for the team’s talent management lifecycle including recruitment suggestions, career development, employee engagement, succession planning, coaching and mentoring, diversity and inclusion, and leadership development
  • Review and monitor staff to ensure that performance objectives are being met, staff are engaged and performance issues are managed promptly, an awareness of mental health, and the general well-being of the staff
  • Foster a success-oriented environment within the teams by displaying collaborative behaviours and exerting measured and balanced influence
  • Uphold a corporate culture that promotes ethical practices, encourages individual integrity, and focuses on the customer and service delivery
  • Promote a happy, supportive, and inclusive culture aligned with the core values to support the strategic intent of the business
  • Manage performance and compensation of the teams through yearly employee performance reviews
What we offer
What we offer
  • Genuine Flexible Working Arrangements - Including work from home opportunities, provision for school term contracts, job sharing and part time employment
  • Option to purchase up to 4 weeks additional leave
  • Learning and Talent Development Programs - Including Global programmes, online learning and on-the-job learning
  • Mentoring for your own development and the opportunity to mentor others
  • A friendly team environment, with dedicated and enthusiastic staff committed to producing high quality service and deliverables
  • Professional Memberships
  • Salary Continuance Insurance (SCI)
  • Mental Health and Wellbeing Programs
  • Service Recognition Awards
  • Employee Assistance Program
  • Fulltime
Read More
Arrow Right

Group Leader Design and Drafting

Our Community Development team is looking for a Group Leader- Design and Draftin...
Location
Location
Australia , Wollongong
Salary
Salary:
Not provided
stantec.com Logo
Stantec
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong leadership experience in a design and/or drafting environment within an engineering consultancy, with a demonstrated ability to lead, inspire and develop multi‑disciplinary teams across multiple locations.
  • A proven track record of driving standardisation, continuous improvement and innovation, particularly in design systems, workflows, templates, and digital delivery practices across a large or distributed team.
  • Well‑developed people leadership capability, including experience with workforce planning, mentoring, coaching, performance management, talent development, succession planning and employee engagement.
  • Extensive experience in civil, structural or community development design and drafting, including hands‑on knowledge of contemporary digital design tools, workflows and standards (e.g. Civil 3D, 12D, Revit, BIM/digital engineering environments).
  • Experience working with offshore or global delivery teams (or the capability to quickly develop this), including managing quality, communication, coordination and timelines across international teams.
  • Strong commercial and project awareness, with the ability to balance quality, programme, budget and resourcing requirements across multiple concurrent projects.
  • The ability to collaborate effectively across business lines, working closely with Project Managers, Practice Leaders, Digital Engineering teams, and global delivery centres to achieve consistent, high‑quality outcomes.
  • Highly developed communication and stakeholder management skills, with the confidence to engage credibly with clients, industry partners, professional bodies and internal senior leaders.
  • Commercially astute problem‑solving skills, with the ability to develop practical, client‑focused solutions and support business development activities including proposals, bidding, and client presentations.
  • A strong alignment with values‑based leadership, demonstrating integrity, inclusiveness, accountability and a genuine commitment to health, safety, wellbeing, diversity and ethical practice.
Job Responsibility
Job Responsibility
  • Drive the development and adoption of guidelines, standard drawings, design standards, training and marketing materials to improve the consistency and efficiency of our service delivery. This is to be done in alignment with the Practice Leader – Design/Drafting for Community Development
  • Liaise with technical staff across CD and other business lines to help capture, disseminate and drive best practice across the business
  • Engagement with industry to maintain awareness of current standards and industry trends and to advocate for Stantec’s position as a thought leader, through attendance and presentation of papers at conferences, attendance at industry events and through membership of professional associations where relevant
  • Assist in the development of skills in Pune to help grow our capacity and capability in those centres
  • Responsible for the team’s talent management lifecycle including but not limited to
  • recruitment suggestions, career development, employee engagement, succession planning, coaching and mentoring, diversity and inclusion, and leadership development.
  • Review and monitor staff to ensure that performance objectives are being met, staff are engaged and performance issues are managed promptly, an awareness of mental health, and the general well-being of the staff.
  • Foster a success-oriented environment within the teams by displaying collaborative behaviours and exerting measured and balanced influence.
  • Uphold a corporate culture that promotes ethical practices, encourages individual integrity, and focuses on the customer and service delivery.
  • Promote a happy, supportive, and inclusive culture aligned with the core values to support the strategic intent of the business.
What we offer
What we offer
  • Genuine Flexible Working Arrangements - Including work from home opportunities, provision for school term contracts, job sharing and part time employment.
  • Option to purchase up to 4 weeks additional leave.
  • Learning and Talent Development Programs - Including Global programmes, online learning and on-the-job learning
  • Mentoring for your own development and the opportunity to mentor others
  • A friendly team environment, with dedicated and enthusiastic staff committed to producing high quality service and deliverables
  • Professional Memberships
  • Salary Continuance Insurance (SCI)
  • Mental Health and Wellbeing Programs
  • Service Recognition Awards
  • Employee Assistance Program
  • Fulltime
Read More
Arrow Right

Director or associate director bpa origination

Make a difference on the grandest stage of BPA Origination. A major global finan...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
staractuarial.com Logo
Star Actuarial Futures
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Detailed understanding of BPA propositions and Solvency UK financial metrics
  • Ability to lead the end-to-end lifecycle of a transaction
  • Well-honed interpersonal skills
  • Passion for nurturing and valuing talent and less experienced members of a team
Job Responsibility
Job Responsibility
  • Oversight of origination and delivery of new bulk annuity and other de-risking opportunities
  • Structuring transactions, pre-empting potential problems and developing pragmatic solutions
  • Liaising with pricing, investment, longevity, capital & legal teams, driving high-impact, end-to-end delivery of projects and client propositions
  • Championing innovative solutions to complex solutions within a competitive and constantly evolving market
  • Fulltime
Read More
Arrow Right