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Operational team, responsible for greeting clients and managing the reception area, client outreach, and appointment scheduling. In this role, it is integral that you manage client information in the database and see each client through to completion. You will support management by gathering needed data and generating reports. In this role, you will also assist with new participant orientations and assembling all necessary informational materials or packets. Respond to business phones including directing callers to appropriate staff, responding to voicemail messages within 24 hours of receipt, scheduling client appointments. Seek out process improvements to improve the company. Manage and direct office communications.
Job Responsibility:
Greeting clients and managing the reception area
client outreach
appointment scheduling
manage client information in the database
see each client through to completion
support management by gathering needed data and generating reports
assist with new participant orientations
assembling all necessary informational materials or packets
respond to business phones including directing callers to appropriate staff
responding to voicemail messages within 24 hours of receipt
scheduling client appointments
seek out process improvements to improve the company
manage and direct office communications
Requirements:
Bilingual (English and Spanish)
High School Diploma
self-motivated and flexible team player
strong organizational, interpersonal, and communication skills
comfortable multitasking
ability to recognize and solve problems
enjoy making connections with others both in person and over the phone